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Atención al Cliente

22 diciembre 2024•82 vistas

Embark on a Professional Adventure in Valencia! 🌟
Your Role
You’ll be joining a project where attention to detail and accuracy are paramount. As part of the team, you'll handle customer inquiries from credit card holders and ensure the security and protection of their credit card data. While the processes are straightforward, precision is key!
You’ll undergo paid training, where you’ll be introduced to all aspects of the job, with a focus on privacy-related topics. The training lasts for 5 days, with 1 day dedicated to hands-on practice. Get ready to learn while getting right into the action!
Your Daily Tasks:

Blocking lost or stolen credit and debit cards.
Handling inquiries from credit card holders, ensuring the security and protection of their information.
Verifying identities, answering questions, and explaining the next steps to follow.
Checking temporarily blocked cards for transactions and managing permanent blocking/unblocking of cards.
Managing and resolving claims files.

What We’re Looking For:

Fluency in Dutch and French.
Working proficiency in English.
Experience in customer service.
Strong communication and empathy skills.
Disciplined, accurate, and solution-oriented.
Positive, respectful attitude towards customers.
Patient, reliable, and committed to following procedures.

Why Join Us?

Paid Training: Get fully prepared for success from day one!
Free Spanish Lessons: Learn Spanish and experience the local culture.
Unique Work Environment: A fun, people-focused call center where we work hard and enjoy our time together.
Competitive Salary & Bonus: Market-based salary plus performance bonuses.
Employee Benefits: Meal cards, transport cards, private insurance, and more.
Company Outings: Enjoy 4 company outings per year with your colleagues.
Career Growth: Plenty of opportunities for advancement.

Location
Valencia, Spain