Museum Guide / Customer Lead Intern Becario

Iluziona is looking for a Part-time leader of the Valenica Franchise and Sales Developer to support the day-to-day management and sales of the museum. We are looking for a self-starter, leader whose expertise and passion will drive the success of this venture. As you must work weekends and holidays, the role is part-time. RESPONSIBILITIES · Support in the preparation and implementation of Sales Plan with a focus on groups eg. cruise ships, schools, international groups. · Build and maintain clientele, through phone calls, emails, visits, etc. - operate site tours to potential customers. · Αssist Comms manager in overseeing all online platforms (Website, social media / OTA’s / Google My Business, Google Ads, Google Analytics, Business Manager) · Be responsible for administrative tasks (invoicing, reply to customer mails, group visits management, etc.) · Maintain a close relationship with all customers Support animation team and front desk and working the front desk MUST HAVE · Great attitude, team player, autonomous work style Have at least 2-3 years of working experience in sales and managing positions, ideally in entertainment and/or tourism sector · Have strong written and oral command of English language, French or German considered a plus. Native Spanish · Excellent presentation skills and written communication skills · Excellent knowledge in Office 365 suite and with ticketing solutions (channel managers) Photoshop knowledge will be considered as advantage. · Skills in organizing, planning, controlling, assessment, negotiations · Be customer-oriented, team-spirited and results-oriented

Role Description This is a part-time on-site position located in Valencia for Financial Reporting and Ticketing Management at Iluziona. The Financial Support / Front desk ticketing will work under the supervision of the Museum Manager and Chief Revenue Officer. You will work with our ticketing platform, google drive, customers, the accounting gestoria, and providers for invoices and develop forecasting and revenue reports. You must be agile in Excel and PowerPoint to display presentations. Working 6 part time weekend days a month is a must. We are open 7 days a week and holidays from 10 AM to 9 PM and the role is for 20 hours a week with a contrato de becario / convenio de practica which will be formalized with your university Qualifications · Highly motivated, self-starter, dependable and outgoing. · Financial reporting, AI reporting · Familiar with reporting for hacienda and concept of IVA · Excel · Excellent team-working and communication skills · Advanced Spanish and English · People person, outgoing and great with groups of children for animation · Ability to work on tight deadlines and manage time effectively · Passionate about storytelling of history and culture of Valencia · Interpersonable, fun and ethical · Passion for numbers, ROI and creating excel and powerpoint reports Nice to have · Additional languages · Prior experience working in an administrative or financial reporting capacity. Tasks to perform: · Sales reports and Forecasts · Organize all administrative documents (cloud drive) · Support shift to online financial reporting in real time Support and accompany visitors in the development of the experience Company Description Iluziona is a new type of museum and cultural experience launched in Toledo in April 2022. We will open Valencia on Feb 29, 2024 on Calle Castello 20 in the historic center. The museum aims to enrich the tourism offer in the city through culture, art, and entertainment. The museum offers a unique and immersive experience for visitors through illusions and trompe l'oeils created with original artwork and specially designed rooms. Visitors become the real protagonist of each space and image by interacting with the exhibits and taking photographs.