representante aduanero - TRANS I TAR - Barcelona

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• Quaker Houghton

  

  Customer Service Representative with French - Supply Chain (TEMP/FTC)

  2 days ago

  Barcelona

  At Quaker Houghton, we are experts in the development, production and application of industrial process fluids, lubricants and coatings for the manufacturing industry. We have been an integral part in the growth of the world’s largest industrial and manufacturing companies from aerospace and automotive to primary metal and energy. Today, we have a global presence, with our corporate headquarters located in Conshohocken, PA. Quaker Houghton is a global publicly traded company with a unique collaborative culture that supports career growth for its colleagues and offers competitive compensation and benefit programs. Our people are our greatest strength. We are a global team of colleagues who collaborate to move forward together and exceed our customers’ expectations. As a Customer Service Representative, you will play an essential role at the heart of our operations, helping to deliver an outstanding experience for our customers. What do we offer? • Immediate start date, • A fixed-term contract until 29th January 2027, • Flexible working arrangements, including remote working, with a preference for candidates located within reasonable proximity to one of our offices., • An international, collaborative and dynamic work environment, • QH University that offers continuous training tools for all seniority levels., • Wellbeing, Colleague Resource Groups & other attractive DEI programs., • Global Giving initiatives offering paid volunteering leave to dedicate to the cause of your choice., • Joining a team where supporting each other is part of the culture, in a company where customer success is our own. What will you do? Deliver an exceptional customer service experience by consistently providing high-quality support and exceeding customer expectations. You don’t need to come from a chemicals or manufacturing background — we’re open to candidates from other sectors such as logistics, FMCG, or similar industries. • Communicating with customers and colleagues across different countries., • Processing and managing customer orders., • Providing updates on order status, shipments, and deliveries., • Working closely with Supply Chain, Logistics, Production, and Sales teams., • Supporting quotation requests and customer enquiries., • Maintaining accurate customer records and documentation. What are we looking for? We're looking for an experienced, customer-focused professional who thrives in a fast-paced international environment and enjoys working across the Supply Chain. Experience • At least 5 years of experience in Customer Service, Order Management, Logistics, Supply Chain, or a similar operational environment., • Experience working in an international manufacturing, industrial, logistics, or distribution environment is highly valued., • Proven ability to manage customer orders from receipt through to delivery, working closely with Supply Chain and Logistics teams., • Experience handling customer enquiries, resolving issues, and coordinating with multiple stakeholders to ensure excellent service delivery. Skills & Knowledge • Strong communication skills in French and English (written and spoken) are essential., • Proficiency in Microsoft Office applications: Outlook, Excel, and Word., • Experience working with ERP systems (e.g., SAP, Oracle, JDE, or similar)., • Solid understanding of customer service processes within a supply chain and logistics environment., • Ability to manage multiple priorities while maintaining a high level of accuracy and attention to detail. What will help you succeed? • A customer-first mindset and a passion for delivering exceptional service., • Strong problem-solving and decision-making skills., • Ability to build effective relationships with customers and internal stakeholders., • Excellent organizational and time-management skills., • A proactive approach and the ability to work independently while collaborating effectively across teams., • Adaptability, resilience, and a continuous improvement mindset., • A commitment to safety, quality, and integrity. Who are we? Quaker Houghton is the global leader in industrial process fluids, continually improving and innovating so the world’s steel, aluminum, automotive, aircraft, machinery and industrial parts manufacturers can stay ahead in a changing world. Our chemists, engineers and industry experts partner with our customers to continually improve their operations so they can run even more efficiently, even more effectively, whatever comes next. Our values: Live Safe, Exceed Customer Expectations, Drive Results, Embrace Diversity, Do Great Things Together and Act with integrity. Our core values embody who we are as a company, guide our decisions and inspire us. Our commitment to these values, in words and actions, builds a safer, stronger Quaker Houghton. They are the fundamental beliefs that guide our internal conduct and our relationship with the outside world. Send us your application and FIND YOUR FUTURE! EEO: Quaker Houghton is committed to equal employment opportunities and a workplace free of discrimination. Applications are welcome from all qualified candidates regardless of gender, gender identity, age, disability, ethnic origin, religion, or sexual orientation. In line with the EU Pay Transparency Directive, the salary range for this role is disclosed before the interview to support transparency and consistency in our hiring process. Candidates will not be asked about their salary history. Our company uses a structured job level and salary band framework to support objective and consistent compensation decisions.

• Royal Caribbean Group

  

  Guest Services Manager

  3 days ago

  Barcelona

  Being a key member of the shipboard management team, the Guest Services Manager possesses a dynamic outgoing demeanor with a passion for delivering an industry leading guest vacation experience while personifying The ROYAL WAY (Friendly, Passionate, and Committed). The Guest Services Manager continually strives to exceed hospitality industry standards, while ensuring complete guest and team satisfaction. This role establishes and drives a positive working environment and focuses on operational goals where training, leadership, development, and recognizing overall team performance are paramount. Leading by example and from the front of the house, the Guest Services Manager is the ship's driving advocate for delivering outstanding service to our guests that goes above and beyond their expectations. Hiring Requirements: • Minimum two years’ front of house managerial/operational experience in a cruise line (shipboard), • The ability to effectively deal with internal and external guests, some of whom will require high levels of discretion, patience, tact and diplomacy., • Knowledge of principles and processes for providing exemplary customer and personal service including needs assessment, problem resolution and achievement of quality service standards., • Ability to communicate diplomatically with managers, shipboard and shore-side employees to resolve problems and negotiate amicable resolution to challenging issues., • Flexibility to manage, focus, direct and encourage a positive, dynamic, diverse guest services operation by navigating through a changing work environment., • Should be able to utilize and administer the progressive disciplinary action process through coaching and counseling to improve performance where possible., • Ability to work positively and cooperatively in a diverse team environment to meet overall established timeframes for the Guest Services division operation., • Should harbor a flexible outlook towards placement throughout the fleet, considering changing fleet-wide operational business needs., • Working knowledge of computers, internet access, and the ability to navigate within a variety of software packages such as Microsoft Office., • Demonstrates a working knowledge to operate all office equipment. Completion of high school, basic or vocational education equivalency preferred., • Working knowledge of US cash handling procedures and foreign exchange required. Required to speak English clearly and distinctly., • Aptitude to read and write English to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors and co-workers., • Ability to speak additional languages such as Spanish, French, German, Italian or Portuguese preferred but not essential. Physical Requirements: • While performing the duties of this job, the shipboard employee is regularly required to stand, walk, use hands to touch, handle, or feel, reach with hands and arms, talk or hear, and taste or smell., • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus., • All shipboard employees must be physically able to participate in emergency lifesaving procedures and drills., • Full use and range of arms and legs as well as full visual, verbal and hearing abilities are required to receive and give instructions in the event of an emergency including the lowering of lifeboats and ability to lift and/or move up to 50 pounds.

• Proclinic Group

  

  Agente Atención al Cliente - Mercado Francés

  3 days ago

  Barcelona

  En Proclinic Group somos líderes del sector dental porque nos une una misma ilusión: entregar siempre las mejores soluciones a los profesionales del dental. Llevamos más de 40 años siendo el grupo líder en soluciones odontológicas. Aquí y también más allá. Abriendo nuevos mercados y áreas de negocio cada año. Queremos seguir creciendo de forma responsable con el planeta, con la sociedad y con todos nuestros colaboradores. Para ello estamos buscando un/a persona como Customer Service con francés nativo en nuestras oficinas de Barcelona ¿Cuál será tu responsabilidad? · Atender, informar y asesorar al cliente para el mercado francés (Telefónicamente y vía mail) · Registrar, gestionar, controlar y realizar seguimiento de los pedidos. · Verificar y resolver incidencias (de pagos, transporte, etc.) · Gestión de la logística y del Transporte de los pedidos. · Registro de devoluciones, abonos y cargos. · Controlar el envío de factura electrónicas. · Gestionar las reparaciones. · Administración de las BBDD (Mails) · Traducciones varias (Productos, contenido, Marketing, soporte marketing) Hard: Imprescindible francés, nativo, siendo valorable nivel medio – elevado de español. También se valorará aportar nivel medio de Excel, muy valorable experiencia en atención al cliente, Salesforce y SAP Soft: Experiencia y vocación por el trato con cliente, habilidades comunicativas, flexibilidad, orientación a resultados. Esto es lo que te espera en Proclinic Group. ¿Te lo vas a perder? · Trabajarás en una empresa consolidada con espíritu de start up. ¡No nos conformamos con ser líderes! · Vivirás el crecimiento internacional de una compañía que ya es líder en España y se está asentado en los principales mercados europeos. · Trabajarás en un equipo multidisciplinar y multicultural. · Recibirás una retribución acorde a tu valía y experiencia · Tendrás un plan de retribución flexible · Disfrutarás de múltiples beneficios sociales · Tendrás el día libre en tu cumpleaños · Podrás teletrabajar 8 días al mes · Recibirás formación continua · Horario estable de lunes a viernes, de 10 a 19 horas. Apostamos, sin excusas, por una manera de trabajar verdaderamente sostenible, ética y responsable. Buscamos a aquellas candidaturas que nos ayuden a impulsar la salud bucodental de forma sostenible independientemente de la raza, sexo, la identidad de género, la orientación sexual, la etnia, la religión, la discapacidad, la nacionalidad o la edad. Sabemos que en el futuro seguiremos siendo el grupo líder en soluciones odontológicas. Porque continuaremos entregando, cada día, lo mejor para que cada vez más personas tengan acceso a una mejor salud bucodental. Eres la candidatura ideal si: · Quieres formar parte de un proyecto apasionante en constante evolución · Sabes que el B2B puede ser más interesante que el B2C si nos lo proponemos · Te gusta trabajar en equipo y crees en un propósito común. Si quieres formar parte de este gran equipo, inscríbete a nuestro anuncio

• PELI Products

  

  Temporary position - Customer Service coordinator

  3 days ago

  Barcelona

  We're Hiring: Temporary position - Customer Service Coordinator Location: Barcelona, Spain Company: Peli Products Who We Are At Peli, we engineer products that stand up to the world’s toughest conditions—because the people who rely on us do too. For nearly 50 years, we’ve been a trusted partner for military personnel, first responders, outdoor adventurers, and innovators who push the limits. With a global presence that includes 11 offices, 4 manufacturing facilities, and 4 custom case centers, we create high-performance protective solutions that ensure our customers can focus on what matters most. Whether it’s transporting critical medical supplies, securing mission-essential equipment, or keeping expedition gear safe, Peli products are Built to Protect to Equip for the Mission. At Peli, your work has a real-world impact. You’ll be part of a team driven by innovation, craftsmanship, and the shared belief that when the mission is critical, failure isn’t an option. If you’re ready to build something that makes a difference, be part of a team that protects what matters most. What You'll Do: -Own the end-to-end customer order process, from order entry through delivery, invoicing, and follow-up. -Act as a primary point of contact for customers, providing clear, timely updates on order status, delivery schedules, and product availability. -Collaborate closely with Sales, Operations, Supply Chain, Engineering, and Finance to ensure smooth and on-time order fulfillment. -Coordinate shipments, export documentation, freight bookings, and delivery confirmations. -Participate in project, contract, and large-order review meetings. -Manage RMAs, returns, spare parts, prototypes, and accessories requests. -Maintain accurate customer, pricing, and order data in SAP and CRM systems. -Register and follow up on customer complaints, ensuring alignment with quality and service standards. -Contribute to continuous improvement initiatives, KPIs monitoring, and system enhancements. -Support the wider EMEA Customer Service team as needed. What We’re Looking For: -Bachelor’s degree in Business, Supply Chain, or a related field. -1–2 years of experience in Customer Service, Sales Support, or similar roles. -Fluency in English (additional languages are a plus). -Strong customer-focus with excellent communication and organizational skills. -High attention to detail and ability to manage multiple priorities. -Experience working with SAP (SD module) and CRM tools (Salesforce preferred). -Proficiency in Microsoft Office, especially Excel. -Proactive, solution-oriented mindset and strong team player attitude. How to Apply: Shoot us your resume and a quick note about why you’d be a great fit for the role at pelirecruiting@peli.com . We can’t wait to hear from you!

• Haier Climatización y Confort

  

  Customer Service Specialist - Barcelona

  3 days ago

  Barcelona

  En Haier buscamos un/a Customer Service Specialist para nuestra división de Climatización (HVAC) en Barcelona. Serás el punto de conexión entre clientes, equipo comercial y Order Desk, asegurando una atención excelente, la resolución de incidencias y una experiencia de cliente ágil y satisfactoria. Responsabilidades del Puesto • Gestionar de forma integral las consultas e incidencias de clientes, incluyendo reclamaciones, incidencias de entrega, devoluciones y solicitudes de abono, asegurando su seguimiento hasta la resolución., • Gestionar el canal de Atención al Cliente, ofreciendo una atención cercana, ágil y orientada a la satisfacción del cliente., • Dar soporte al equipo comercial mediante información actualizada sobre clientes, disponibilidad de productos, documentación y consultas de facturación., • Gestionar y realizar el seguimiento de las incidencias relacionadas con pedidos expedidos, coordinando soluciones con las áreas implicadas para garantizar una resolución ágil y satisfactoria para el cliente., • Detectar oportunidades de mejora a partir del contacto diario con los clientes, contribuyendo a su fidelización y trasladando feedback relevante a la organización., • Colaborar con los equipos de Ventas, Logística y Order Desk, prestando apoyo en periodos de alta actividad cuando sea necesario. Requisitos y Habilidades • Formación: Ideal en Administración, Comercio, Logística o similar., • Dominio fluido de SAP, con experiencia demostrable en módulos SD y/o MM., • Experiencia: Mínimo 2-3 años en Customer Service, Administración de Ventas o Gestión de Incidencias Logísticas. Valorada positivamente la experiencia en Climatización (HVAC), material técnico/eléctrico o electrodomésticos., • Competencias: Orientación al cliente interno y externo, resolución de problemas, rigor administrativo, proactividad y enfoque a resultados. Beneficios • Rango salarial de 20.000 € a 30.000 € brutos anuales (fijo), en función de la experiencia y competencias aportadas., • Retribución Flexible (Restaurantes, Transporte y Guarderías)., • Seguro médico privado., • Modelo de trabajo híbrido y viernes de jornada intensiva., • Descuentos exclusivos en productos Haier., • Proyecto de crecimiento real en una multinacional en plena expansión. Haier Europe es un Equal Opportunity Employer. Las decisiones de empleo se toman sin considerar raza, color, religión, origen, sexo, orientación sexual, identidad de género, edad, discapacidad u otras características protegidas por ley.

• Laboratoire SVR

  

  Customer Service Support

  5 days ago

  Barcelona

  🚀 En SVR buscamos incorporar un/a Customer Service Support ¿Te interesa trabajar en un entorno dinámico, combinando análisis de datos, gestión de herramientas comerciales y soporte a diferentes áreas del negocio? Buscamos una persona proactiva, organizada y con ganas de aprender, que se incorpore al equipo de Commercial Excellence y Operaciones de SVR España. La persona seleccionada tendrá un papel clave en el correcto funcionamiento de nuestros procesos comerciales, colaborando de manera transversal con los equipos de Ventas, Marketing, Logística y Finanzas. Funciones principales Gestión del CRM y herramientas comerciales • Administrar y mantener actualizado nuestro CRM interno., • Dar de alta y mantener usuarios, clientes, productos y otra información relevante., • Revisar la calidad y coherencia de los datos registrados en el sistema., • Atender consultas e incidencias relacionadas con el uso del CRM., • Proponer mejoras que faciliten el trabajo de los equipos comerciales. Parametrización de condiciones comerciales • Crear, revisar y actualizar tarifas, descuentos, promociones y condiciones comerciales., • Asegurar la correcta aplicación de las condiciones negociadas con los clientes., • Detectar posibles errores o desviaciones y coordinar su resolución con los departamentos implicados., • Apoyar el seguimiento y control de las políticas comerciales de la compañía. Gestión de productos y datos maestros • Gestionar las altas, modificaciones y bajas de productos., • Mantener actualizada la información comercial y operativa del catálogo., • Coordinar con Marketing, Ventas, Finanzas y Logística la correcta activación de nuevos productos., • Realizar controles periódicos para garantizar la fiabilidad de los datos. Soporte y atención al cliente interno • Dar soporte a la red comercial y al resto de departamentos en consultas operativas., • Dar apoyo puntual en la atención de llamadas de centralita y en la gestión del correo de Atención al Cliente, canalizando las consultas e incidencias al área correspondiente., • Resolver incidencias relacionadas con pedidos, productos, condiciones comerciales o herramientas internas., • Hacer seguimiento de las solicitudes hasta su correcta resolución., • Elaborar documentación, procedimientos y materiales de apoyo para los usuarios. Gestión de incidencias logísticas y de transporte • Gestionar y realizar el seguimiento de incidencias relacionadas con las entregas., • Coordinar la resolución de incidencias con los operadores logísticos y los equipos internos., • Analizar las principales causas de incidencia y proponer acciones de mejora., • Apoyar en la elaboración de indicadores de servicio y calidad logística. Análisis y reporting • Preparar informes de seguimiento comercial y operativo., • Analizar datos para detectar errores, tendencias y oportunidades de mejora., • Desarrollar y mantener herramientas de control mediante Excel., • Colaborar en proyectos de optimización y automatización de procesos. Requisitos • Formación universitaria en Administración y Dirección de Empresas, Economía, Ingeniería, Comercio, Logística, Marketing, Analítica de Datos o similar., • Experiencia previa valorable en posiciones de operaciones comerciales, administración de ventas, customer service, CRM, logística o análisis de datos., • Dominio avanzado de Excel: tablas dinámicas, fórmulas de búsqueda, funciones lógicas, tratamiento de bases de datos y elaboración de informes., • Buen manejo de Microsoft Office, especialmente Excel y PowerPoint., • Facilidad para trabajar con sistemas, datos y herramientas digitales., • Nivel de inglés valorable., • Se valorará experiencia en el sector farmacéutico, cosmético o de gran consumo. Competencias clave • Capacidad analítica y orientación al detalle., • Proactividad e iniciativa., • Organización, rigor y capacidad de priorización., • Orientación a la resolución de problemas., • Agilidad para aprender nuevas herramientas y procesos., • Buena comunicación y vocación de servicio al cliente interno., • Capacidad para trabajar de forma transversal con diferentes departamentos., • Actitud colaborativa, responsabilidad y orientación a la mejora continua. Ofrecemos • Contrato indefinido a jornada completa., • Salario fijo + bonus anual., • Mutua médica privada., • Buen ambiente de trabajo., • Incorporación a una compañía internacional y en crecimiento., • Formación y acompañamiento durante la incorporación., • Participación en proyectos transversales con impacto directo en el negocio., • Posibilidades reales de aprendizaje, evolución y desarrollo profesional. 📍 Ubicación: Barcelona 🏢 Departamento: Commercial Excellence y Operaciones 👤 Reporte directo a: Responsable de Commercial Excellence y Operaciones ⏱️ Incorporación: A convenir ¿Te gustan los datos, los sistemas y la mejora de procesos? ¿Eres una persona resolutiva y te motiva ayudar a que los equipos trabajen de forma más eficiente? Nos encantará conocerte. #OfertaDeEmpleo #CommercialExcellence #SalesOperations #CRM #Excel #Operaciones #CustomerService #Logística #Cosmética #PharmaJobs #Barcelona

• Confidential

  

  Customer Service Specialist Italy

  2 days ago

  Barcelona

  Overview: We are looking for a customer-focused professional to join an international organization and provide operational, administrative and customer support. The successful candidate will play a key role in ensuring excellent service levels, efficient order processing and effective coordination between customers and internal teams. Key Responsibilities: • Handle customer inquiries via phone, email and other communication channels, ensuring a professional and timely response., • Provide product, service and basic technical information while maintaining a high level of customer satisfaction., • Process and manage customer orders accurately within internal systems and follow up on order status, stock availability and deliveries., • Coordinate the resolution of customer issues by collaborating with internal departments and ensuring effective communication throughout the process., • Manage returns, warranty claims and related documentation in accordance with established procedures., • Create and maintain customer accounts and records, ensuring the accuracy and completeness of all information., • Perform administrative tasks and maintain documentation to support daily business operations., • Support inventory and logistics-related activities to ensure service continuity and product availability., • Assist with invoice, payment and credit note inquiries, escalating and resolving issues when appropriate., • Collaborate with cross-functional teams including sales, finance, operations and logistics to ensure an excellent customer experience., • Ensure compliance with internal procedures, quality standards and company policies., • Identify opportunities for process improvement and contribute to operational efficiency. Qualifications & Experience: • Italian speaker with strong command of English and Spanish, both written and spoken, enabling effective communication in an international environment., • 2 years of experience in customer service, support operations, or similar client-facing roles., • A genuine customer-first mindset, with a consistent focus on delivering high-quality service and positive experiences., • Strong interpersonal and communication skills, with the ability to interact effectively across different teams and with external stakeholders., • A proactive and collaborative approach, combined with strong analytical thinking and problem-solving capabilities., • Previous experience working with business systems such as ERP or CRM platforms is required., • Solid command of Microsoft Office tools for daily operational tasks and reporting., • Secondary education or equivalent academic background., • Basic understanding of financial or accounting principles will be considered an advantage., • Additional European languages will be considered a strong plus. Our offer: Join a dynamic international company where you can make an impact and continue developing your career. We provide an attractive rewards package, including: • Permanent contract, • Competitive salary and annual bonus, • Private health, life, and dental insurance, • Hybrid working arrangement, • Pension or savings plan contribution, • Childcare/dependent care support, • Wellbeing programs and work-life balance initiatives

• CMA CGM

  

  Customer Service Professional - (Temporary Position)

  5 days ago

  Barcelona

  Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air, and logistics solutions. Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050. Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world. Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located. More information: _ For our office in Barcelona, we are looking for a: Customer Service Professional (f/m/d) in Spain and reporting to the Customer Care Supervisor. THE ROLE AND MISSION: • Coordinate internally and/or respond to customer queries related to shipment, • Monitor shipment according to customer status and track and trace upon delivery, • Maintain daily, weekly and monthly reports/dashboards to stakeholders, • Participate to the promotion of relevant products or services when talking to customers, • Contact customers and manage/ coordinate system modifications when needed, • Give guidelines and support booking or VIP/Special desk teams on all topics (process, dispute, customer profiles, etc.) if applicable SKILLS: • Customer knowledge, • Knowledge of the legal and/ or regulatory frame, • Knowledge of commercial policy and offers, • Customer service/ user support, • Hygiene, safety and environment rules, • Booking, • Commercial relation, • Customer invoicing, • English & Portuguese, • Software / IT Applications OUR VALUES: CMA CGM Group is proud to define itself as a family business built on strong human values. • Excellence, • Exemplarity, • Imagination, • Boldness CMA CGM respects, supports and values diversity in all forms. We seek to avoid discrimination and are committed to equal opportunities for all our employees. Our long-held inclusive policy improves performance, creates growth opportunities for all, aligns with our customer's values and enhances employee engagement. Join us and discover a world of opportunities.