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hace 3 horas•17 vistas

Join our team as a Dutch-speaking Customer Support Agent in the automotive sector, where you will be the first point of contact for customers, providing top-notch support and solutions for various needs.
Main Tasks:

Manage customer inquiries via phone, email, and chat, ensuring prompt resolutions.
Log contact details and resolve issues within established service level agreements.
Stay informed about products and services to provide accurate customer support.
Escalate significant issues to a Mentor as needed.
Follow all established project processes and procedures.
Support team members during absences and participate actively in team meetings.
Engage in additional tasks to sustain service performance and customer satisfaction.

Requirements:

Native-level Dutch proficiency and fluent English.
Minimum of 1 year in customer service; automotive experience preferred.
Experience with electric vehicles is advantageous.
Familiarity with IT platforms and applications, including Windows and MS Office.
Strong listening and problem-solving skills to meet customer needs.
Ability to manage and resolve calls independently or escalate as necessary.
Commitment of at least 6 months to the role is required.