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Guesty is the all-in-one platform helping hospitality businesses around the world automate, optimize, and scale their operations. We’re a fast-growing global startup that’s transforming how the industry works — from guest experience to business growth. With a powerful suite of features and integrations with 150+ industry partners — including Airbnb, Vrbo, Booking.com , Expedia, Google Travel, and many more — Guesty empowers property managers to deliver top-tier guest experiences while running more efficient, data-driven operations. We’re proud to have over 900+ team members across 16 countries worldwide, all working together to build the future of hospitality technology. If you’re looking to grow your career in a dynamic, global, and impact-driven environment, we’d love to hear from you. We are looking for an SDR to join our team. Responsibilities: Expand Guesty’s client base across European and international markets. Engage with prospective customers across multiple regions and languages to generate qualified sales opportunities. Build relationships with key decision makers, understand operational pain points, and identify how Guesty can deliver business value. Conduct inbound and outbound lead generation activities while following established sales processes and best practices. Map stakeholders, gather technical and business requirements, and assess prospect fit for Guesty’s solutions. Effectively communicate Guesty’s value proposition, platform capabilities, and competitive differentiation. Consistently achieve sales qualified lead quotas and pipeline generation targets. Stay informed on industry trends, customer use cases, competitor positioning, and hospitality technology developments. Maintain accurate records of prospect interactions and sales activity in Salesforce, HubSpot, and SalesLoft. Provide Account Executives with detailed handoff notes, discovery insights, and recommended next steps. Requirements: Entry-level role. Prior experience in sales, hospitality, or customer-facing environments is a plus, but not required. Fluency in English, French, Spanish, and Italian required. Portuguese is strongly preferred. German and additional European languages are considered a major advantage. Excellent written and verbal communication skills across multiple languages. Strong interpersonal skills with the ability to connect with prospects across different cultures and regions. Comfortable working in a fast-paced, high-growth sales environment. Experience with CRM platforms and sales engagement tools is a plus, especially Salesforce and SalesLoft. Highly organized, detail-oriented, and able to multitask effectively. Competitive, coachable, and eager to grow a career in tech sales. Ability to collaborate cross-functionally with sales, marketing, product, and operations teams. Guesty is proud to be an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants regardless of race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.

Guesty is the all-in-one platform helping hospitality businesses around the world automate, optimize, and scale their operations. We’re a fast-growing global startup that’s transforming how the industry works — from guest experience to business growth. Cualquier información adicional que necesite para este trabajo se encuentra en el texto a continuación. Asegúrese de leerla detenidamente y luego envíe su solicitud. With a powerful suite of features and integrations with 150+ industry partners — including Airbnb, Vrbo, , Expedia, Google Travel, and many more — Guesty empowers property managers to deliver top-tier guest experiences while running more efficient, data-driven operations. We’re proud to have over 900+ team members across 16 countries worldwide, all working together to build the future of hospitality technology. If you’re looking to grow your career in a dynamic, global, and impact-driven environment, we’d love to hear from you. As a Technical Program Manager, you position yourself as a key technical partner to our customers, leveraging a deep understanding of the Guesty Product to navigate their complex technical challenges. You will provide advanced guidance for our customer use cases and lead the resolution of intricate technical hurdles. In addition to addressing immediate technical complexities, you will take a proactive approach to driving product adoption. You will ensure our clients achieve the technical optimization necessary for long-term retention and growth. This role requires a close, strategic partnership with the Customer Success Management team to analyze workflows and identify opportunities for deeper product utilization. Internally, you serve as the definitive "Voice of the Customer." You will advocate for real-world client needs to ensure Guesty’s product development aligns with the features that drive value and revenue. Responsibilities: • Serve as the technical product expert across all Guesty domains by leading advanced consultations for complex customer use cases., • Translate business requirements into sophisticated technical solutions, making complex concepts easy for clients to understand and implement., • Empower client proficiency through high-impact training and guidance, ensuring users are hands-on and self-sufficient in the Guesty Product., • Drive proactive product adoption by identifying opportunities to optimize client operations and improve workflows to increase product "stickiness.", • Partner strategically with CSMs to manage a shared book of business, aligning technical excellence with overall account health and retention., • Act as the internal "Voice of the Customer," translating real-world client needs into actionable feedback and roadmap priorities for Product teams., • Meet or exceed expectations in KPI attainment and professional development. Requirements: • Minimum of 4 years of technical experience within the SaaS software industry or in a technology-driven environment, • API literacy, • Full Professional Proficiency in English, Spanish, and Italian, • Demonstrated problem-solving skills and creative thinking, • Strong communication and presentation skills, • Ability to work independently and collaborate with cross-functional teams, • Technical Aptitude: A solid background in navigating complex SaaS environments and a natural ability to master intricate technical use cases., • Strategic Problem-Solving: The ability to analyze customer configurations and workflows to provide optimal, scalable solutions., • Expert Communication & Training: Exceptional presentation skills with a talent for translating dense technical concepts into simple, actionable guidance for both clients and internal teams., • SaaS Product Advocacy: Experience collaborating with Product organizations to vocalize feature requests, provide tangible feedback, and advocate for impactful roadmap releases., • Proactive Drive: High level of initiative to identify adoption gaps, improve customer setup, and collect meaningful product feedback., • Analytical Thinking: The ability to identify trends across account cohorts and use data to track evolving product needs., • Adaptability & Evolution: A proven ability to thrive in a fast-paced environment and a proactive embrace of change—whether adopting new internal tools, evolving systems, or leveraging developing automations to improve efficiency., • (Bonus) Market Knowledge: Familiarity with the short-term rental market, the OTA landscape (Airbnb, Vrbo, etc.), and the property management software ecosystem., • (Bonus) Accounting Knowledge: A foundational understanding of trust accounting, including experience with ledgers, reporting, and bank reconciliations. xcskxlj Guesty is proud to be an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants regardless of race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.

Guesty is the all-in-one platform helping hospitality businesses around the world automate, optimize, and scale their operations. We’re a fast-growing global startup that’s transforming how the industry works — from guest experience to business growth. La siguiente información tiene como objetivo proporcionar a los posibles candidatos una mejor comprensión de los requisitos para este puesto. With a powerful suite of features and integrations with 150+ industry partners — including Airbnb, Vrbo, , Expedia, Google Travel, and many more — Guesty empowers property managers to deliver top-tier guest experiences while running more efficient, data-driven operations. We’re proud to have over 900+ team members across 16 countries worldwide, all working together to build the future of hospitality technology. If you’re looking to grow your career in a dynamic, global, and impact-driven environment, we’d love to hear from you. We are looking for a Professional Services Consultant to join our team. As a Professional Services Consultant, you will engage directly with customers, managing a variety of industry, technical, and customer-related responsibilities. Our team is dedicated to ensuring clients are smoothly and efficiently onboarded, allowing them to fully leverage the Guesty platform. Responsibilities: • Customer Onboarding: Lead the onboarding process, ensuring seamless system configuration, comprehensive user training, and excellent customer relationship management., • Relationship Management: Build strong relationships with key customers, becoming their trusted advisor and understanding their unique needs., • Configuration and Optimization: Customize and optimize account settings to meet specific client requirements, ensuring a tailored experience for each customer., • Training: Conduct engaging product training sessions via video conferencing, enabling customers to maximize their usage of the Guesty platform. Tailor training to customer needs, ensuring they fully understand and can effectively use the platform., • Follow-Up: Maintain regular follow-ups with customers throughout the onboarding process, helping them increase their engagement and utilization of the Guesty product., • Primary Point of Contact: Serve as the primary point of contact for clients during onboarding, promptly addressing any questions or concerns about product usage., • Product Expertise: Develop comprehensive expertise on the entire Guesty platform to assist customers effectively., • Technical Troubleshooting: Resolve technical issues that may impede optimal system use, providing timely and efficient solutions., • Customer Needs Assessment: Understand customer business and technical needs, offering optimized configurations and best practice recommendations., • Feedback Loop: Gather valuable customer feedback and relay it to the Product teams to drive continuous improvement., • Best Practices Development: Create best practices and onboarding materials to enhance the overall customer onboarding experience., • Project Management: Collect customer requirements, manage data migration and validation, and configure software to meet customer needs., • Escalation Handling: Address escalated customer-side issues in coordination with the Customer Success Manager (CSM), involving the Customer Experience (CX) team to solve technical issues promptly. Requirements: • Languages: Italian is a must. English (spoken and written) is required., • Experience: 2-3 years in a similar role, such as Professional Services Consultant, Technical Account Manager, or Enterprise Support / Implementation role, ideally in a B2B SaaS environment., • Technical aptitude: Strong analytical skills and good technical understanding, with the ability to approach problems in a structured way. A STEM degree or relevant hands-on technical experience is an advantage., • Communication skills: Strong interpersonal and communication skills, with the ability to explain technical topics to both technical and non-technical stakeholders., • Ownership & execution: Proven ability to own tasks or small-to-mid scale projects end-to-end, ideally in a client-facing or commercial environment. Comfortable managing multiple priorities in a fast-paced setting., • Learning mindset: Humble, curious, and eager to learn. Open to feedback and continuously improving ways of working., • Time management: Ability to organize and prioritize multiple tasks effectively., • Adaptability: Fast learner, comfortable working with new tools and technologies., • Customer focus: Strong service mindset- patient, professional, and committed to delivering a great customer experience and driving client success., • Tools: Salesforce experience is a plus but not required. Good proficiency in Google Workspace; strong Excel skills are required., • Bonus – Accounting knowledge: Familiarity with basic accounting concepts such as reconciliations, ledger balancing, or reporting is a plus. xcskxlj Guesty is proud to be an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants regardless of race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.

Guesty is the all-in-one platform helping hospitality businesses around the world automate, optimize, and scale their operations. We’re a fast-growing global startup that’s transforming how the industry works — from guest experience to business growth. With a powerful suite of features and integrations with 150+ industry partners — including Airbnb, Vrbo, , Expedia, Google Travel, and many more — Guesty empowers property managers to deliver top-tier guest experiences while running more efficient, data-driven operations. If you’re looking to grow your career in a dynamic, global, and impact-driven environment, we’d love to hear from you. Engage with prospective customers across multiple regions and languages to generate qualified sales opportunities. Conduct inbound and outbound lead generation activities while following established sales processes and best practices. Consistently achieve sales qualified lead quotas and pipeline generation targets. Stay informed on industry trends, customer use cases, competitor positioning, and hospitality technology developments. Maintain accurate records of prospect interactions and sales activity in Salesforce, HubSpot, and SalesLoft. Entry-level role. Prior experience in sales, hospitality, or customer-facing environments is a plus, but not required. Fluency in English, French, Spanish, and Italian required. Portuguese is strongly preferred. German and additional European languages are considered a major advantage. Comfortable working in a fast-paced, high-growth sales environment. Experience with CRM platforms and sales engagement tools is a plus, especially Salesforce and SalesLoft. Competitive, coachable, and eager to grow a career in tech sales. Ability to collaborate cross-functionally with sales, marketing, product, and operations teams.

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