Deskside Support Technician
5 days ago
Barcelona
Working in a fast paced, constantly evolving environment, you will be responsible for providing a high level of customer service and hands-on support. This is a fantastic opportunity to join an ambitious company operating at the forefront of their industry, and play a key role in ensuring the successful delivery of a premium IT support service. This will be a diverse and challenging position. The overall goal is to ensure that all support requests and incidents are dealt with in a timely and professional manner. You will need to be proactive in your approach requiring you to deal with support queries over the phone, via email and face to face, as well as acting as a point of escalation with 3rd party resolver groups for problems that you can't resolve. Job responsibilities • Provide first-level IT support to end users (onsite), • Handle ticketing system and user requests, • Prepare, deploy, and replace IT equipment (laptops, monitors, peripherals), • Troubleshoot basic issues in Microsoft environment (Outlook, Excel, Word, SharePoint, OneDrive), • Support basic mobile device configuration (iPhone), • Perform light hardware tasks (battery, screen, keyboard, monitor replacements), • Assist with basic server room tasks (cabling, connecting/disconnecting devices) Job Requirements • 2-3 years experience in onsite support. An equivalent combination of education and related experience may also serve to meet these minimum requirements, • MS Office 365 skills, • Scripting, coding skill will be considered an advantage, • Able to solve simple hardware issues, • iOS, Android advanced user,Basic Networking skills, • Knowledge of Active Directory, permissions, • Team Player and Analytical Thinking, • Open and positive personality and ability to manage stress effectively, • Customer oriented (Service awareness) with good interpersonal and communication skills, • Able to adapt in a fast evolving technology environment and ability to learn, • Able to assume day to day responsibilities generating specific deliverables, • Relationship-builder, at ease with people and capable of quickly building trust, • Language skills: Proficiency in local language and a good level of English. The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job. What's next: It's best to apply today, because job postings can be taken down and we wouldn't want you to miss this opportunity. In case you need further information, just send us a message at and we'll be happy to assist! Diversity & Inclusion Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you! About us We are the Stefanini group, a global tech consulting company of Brazilian origin that believes in the power of people to transform businesses through technology. We are present in over 40 countries and operate with the purpose of co-creating solutions TOGETHER WITH OUR CLIENTS that accelerate results and improve the experience of people and organizations. Here, we like to say that technology is not the end, but the means: what really matters are the people who drive it all. Our mindset is AI First, meaning we invest in cutting-edge technology in everything we do, focusing on results for our clients. We are a company, A GROUP, that breathes collaboration and offers a dynamic environment where you will learn by doing, grow alongside the team, and have space to contribute with ideas and projects. More than just talking about digital transformation, we believe in real transformation that starts with people and impacts real businesses. If you are looking for a place to develop, innovate, and be part of something bigger, the Stefanini Group is your place. We want to inform you that there are currently scams targeting job seekers by falsely using our company's name, Stefanini. We sincerely apologize for any confusion or inconvenience this may have caused. Please remember that legitimate job offers from Stefanini will always come through official channels, including direct communication with our trained recruiters. If you receive any unsolicited messages requesting payment or personal information, please disregard them. If you suspect you've been targeted, please contact us immediately at for verification. Key Points to Remember: • Legitimate job offers only follow interviews conducted with our hiring managers or clients., • We will never ask for payment at any stage of the recruitment process. Stay vigilant and feel free to reach out for verification. Your safety and security are our top priorities. Thank you for your understanding and cooperation.
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