Company jobs in BenalmádenaCreate job alerts

📍Location: Mijas (on-site) 🏢 Idiliq Group ⏱️Employment Type: Full-time Idiliq Group, a leading company in the tourism and hospitality industry, is seeking a Communication & Member Benefits Officer to join our Club Operations team. This is a fully on-site position based at our facilities in Mijas. The selected candidate will play a key role in managing and delivering communication across multiple channels, ensuring accurate, clear and engaging information for our Club members and internal stakeholders. 🔹Main Responsibilities • Provide communication support to all Club Operations departments., • Review correspondence, standard letters and administrative documents, ensuring accuracy in text, grammar and presentation., • Coordinate and manage the production of Space and Travel related offers., • Communicate Club Operations and Idiliq news across all required channels, including web, e-bulletins and e-traveller., • Monitor and oversee the maintenance of the intranet and websites for all member-related content., • Produce high-quality written content and press releases related to products, services and activities., • Liaise with Creative Services and external consultants on all Member Communication matters., • Coordinate communication with other internal departments to ensure alignment and consistency., • Ensure Member Benefits are correctly presented and updated across communication channels and websites., • Maintain relationships with external suppliers of Member Benefits, ensuring offers are accurate and active., • Collaborate with internal departments such as ICT, Product Development, Resort Management and Club Secretary on communication-related projects and releases., • Support the promotion of activities and offers for CLC Resorts, working closely with Resort Management and other partners., • Contribute to the coordination of information relating to CUA Resorts., • Stay updated on all product and operational changes relevant to the role, attending training as required. 🎯Requeriments • Previous experience in corporate communication, content writing or similar roles., • Excellent written communication skills in English and Spanish., • Strong organisational abilities and attention to detail., • Ability to coordinate projects with multiple internal and external stakeholders., • Proficiency with digital platforms and communication tools (experience with Microsoft Dynamics 365 is an advantage). 🌟What We Offer • Full on-site role at our offices in Mijas., • The opportunity to join a well-established international company in the tourism sector., • A dynamic and collaborative working environment., • Ongoing professional development and training., • Competitive conditions in line with experience and profile.

Acerca del empleo IDILIQ Group ofrece una excelente oportunidad para un/a profesional orientado/a a la hospitalidad y a la excelencia en el servicio, que desee incorporarse como Guest Experience Specialist en nuestros resorts ubicados en Mijas. Esta posición desempeña un papel clave en la creación, supervisión y mejora continua de la experiencia del huésped en línea con los valores y estándares del grupo. THE COMPANY IDILIQ Group, partner de Wyndham Hotels & Resorts, es pionero en el concepto de residencias vacacionales dentro de resort, con más de 40 años de trayectoria. La compañía diseña, desarrolla y gestiona alojamientos premium, además de comercializar propiedades en destinos vacacionales exclusivos alrededor del mundo. THE ROLE El/la Guest Experience Specialist, reportando a la Dirección de Operaciones, será responsable de garantizar una experiencia memorable para todos los huéspedes, liderando iniciativas de servicio, implementando estándares de calidad y colaborando estrechamente con los distintos departamentos para asegurar una interacción fluida y coherente en cada fase de la estancia. Este rol es fundamental para fortalecer la satisfacción del cliente, la reputación online y la fidelización. Key Duties & Responsibilities Customer Interaction & Satisfaction • Dar la bienvenida a los huéspedes y asegurar una atención personalizada en todo momento., • Gestionar reclamaciones e incidencias con rapidez, profesionalidad y enfoque resolutivo., • Recoger y analizar feedback para identificar mejoras en la experiencia general., • Velar por el cumplimiento de los estándares de atención y tiempos de respuesta. Experience Design & Quality Control • Desarrollar e implementar estándares de servicio alineados con la identidad de IDILIQ Group., • Diseñar journeys completos del huésped (antes, durante y después de su estancia)., • Monitorizar y evaluar métricas clave como NPS, CSAT y puntuaciones de reputación online., • Proponer acciones estratégicas para elevar la calidad del servicio. Team Training & Coordination • Formar a los equipos en técnicas de atención, comunicación y excelencia en el servicio., • Guiar y apoyar a los departamentos operativos para garantizar coherencia en la experiencia., • Coordinar con Front Desk, Housekeeping, F&B, Operaciones y Marketing para asegurar un enfoque integrado en la atención al huésped. Operational & Strategic Responsibilities • Desarrollar iniciativas que impulsen la fidelización y la satisfacción del huésped., • Supervisar servicios y atenciones VIP., • Detectar oportunidades de mejora en procesos, espacios, flujos operativos y ambiente general., • Analizar tendencias y comportamiento del huésped para orientar decisiones estratégicas. THE PERSON El perfil ideal combinará profesionalidad, sensibilidad por el detalle y un enfoque orientado a la excelencia. Además, deberá demostrar los valores fundamentales de la cultura “Count on Me!”: ser accesible, respetuoso/a y ofrecer una experiencia excepcional en cada interacción. Key Competencies • Liderazgo y orientación al servicio., • Excelentes habilidades de comunicación., • Empatía y trato profesional., • Capacidad analítica y manejo de métricas de satisfacción., • Gestión de conflictos y resolución bajo presión., • Trabajo en equipo en entornos multiculturales y dinámicos., • Organización, atención al detalle y actitud proactiva., • Flexibilidad y capacidad de adaptación. Background & Skills • Experiencia en áreas de Rooms, Events y/o Food & Beverage., • Manejo de Opera Cloud., • Conocimientos de gestión de experiencias y estándares de servicio., • Experiencia en relación directa con huéspedes., • Competencias en interpretación de datos y análisis de feedback., • Valorable experiencia previa en roles orientados a calidad o guest relations., • Disponibilidad para trabajar de forma presencial en Mijas. WHAT WILL YOU GET IN RETURN? Salary: Paquete competitivo acorde a la experiencia. Development: Oportunidades de crecimiento y desarrollo dentro del grupo. Career: Plan de evolución profesional dentro de una compañía en expansión. Exposure: Formar parte de un entorno internacional en constante crecimiento.

Here is an exciting opportunity for a revenue leader to join the commercial team in the Wyndham Costa del Sol, supporting three resorts (Wyndham Grand Costa del Sol, Ramada Hotel & Suites Costa del Sol and the Royal Marbella Golf Resort) as part of the IDILIQ Group. THE COMPANY IDILIQ Group, a Wyndham Hotels & Resorts partner, are pioneers of the resort-based residence concept with over 40 years’ experience. IDILIQ Group design, develop and manage residences, and sell resort-based properties in some of the most sought-after holiday destinations around the world. THE ROLE The Cluster Revenue Manager, reporting directly to the Head of Commercial, will lead the development and implementation of revenue management strategies for the three Costa del Sol Resorts in line with the Company mission, vision & values. A key objective of this position is to support and challenge the head of rentals & resort GMs decisions on RevPAR, ADR and utilisation of space. Key duties & responsibilities: • Develop and implement revenue and sales strategies to maximise the resorts rental room sales to support the achievement of the overall resort’s budgets and KPIs, • Monitor the status and adjust strategy as appropriate to maximise overall yield, occupancy, ADR and RevPAR, • Develop the annual rooms revenue budget in conjunction with your line manager and the resorts general managers., • Participate in the development of the annual revenue, sales, and marketing calendar plan for the three resorts, working closely with the group sales and marketing teams to maximise direct sales, • Continually improve rental sales through maximising distribution channel opportunity and sales mix via the most cost-effective channels for the company., • Differentiate sales channels by product to maximise overall yield, • Daily update of systems to ensure room sales performance is optimized and visible to the resort executive., • Achieves market & revenue share by developing strategies to ensure the resorts are number 1 at everything they do v their comp set., • Evaluate data statistics to determine profitability of sold business and opportunities within the market., • Maximizes revenue with the revenue optimization tools and systems available to you to market the resorts appropriately and ensure current rate structures and packages are reflected properly both externally and internally., • Create and implement sales & marketing strategies support by the central sales and marketing functions to increase awareness in the local & international markets to drive occupancy rates., • Develop and implement public relations campaigns to include agent fam visits and press trips to ensure the resorts are at the forefront of consumer and supplier thinking., • The cluster revenue manager will also be responsible for all aspects of internal revenue processing and reporting., • Maintain and champion existing revenue management reporting, continuously improving the insight capabilities. Ensuring that all team members use consistent reports to maximise revenue performance., • Analyse booking patterns and trends by resort to steer revenue management decisions to increase sales alongside the Head of Rentals and General Managers., • Evaluate pricing decision by resort, by market segment for future arrival dates. Set out findings to the head of revenue and resort general managers to increase sales, RevPAR, and ADR., • Perform sales channel analysis, to gain insight and suggest ways to improve performance to maximise average daily rate and profit. This includes direct and online channels including GDS, online travel agents, B2B., • Understand product margin contribution and advise head of rentals and general managers on best practice and have a strong handle on P&L performance., • Support to maintain pricing models across the three resorts. Monitor and evaluate competitor pricing positions and competitive environment., • Review unsold space vs previous year and evaluate potential revenue gain opportunities using revenue management systems to deliver suitable actions to sell the space. THE PERSON Alongside the professional competencies outlined below, the successful candidate will demonstrate the fundamentals of Wyndham Hotels & Resorts’ Count on Me! Service Culture to Be Responsive, Be Respectful and Deliver a Great Experience. This will form the cornerstone of their approach as they carry out all tasks with the Count on Me! Building Blocks in mind: Compassionate, Engaged, Dependable, Courteous, Engaged, Inclusive, Hospitable, Prepared and Personalised. Key Competencies • Leadership, • Business Acumen, • Data analytical skills, • Number & IT literacy, • Attention to detail, • Strategic thinking, • Conflict resolution, • Business reporting, • Ability to work in a multi-tasking, multi-cultural fast paced environment., • Reliability, • Teamwork, • Flexibility, • Communication, • “Can do” attitude Background & Skills: • Minimum five years’ revenue management experience within hotel industry, • Minimum two years at an upscale brand in past five years in revenue, sales, or marketing management, • Proficiency in Opera Cloud, IDeas and STR., • Proficiency in Lighthouse, SiteMinder, Sabre (SynXis) and CVENT is an advantage., • Experience managing multi brand standards, • Experience of managing owner relationship, • Flexibility to travel, • Knowledge of hotel operations including preparation of business plans, budget forecasting, quality assurance program, and long-range planning WHAT WILL YOU GET IN RETURN? • Salary: Competitive Compensation & Benefits, • Development: The opportunity to develop into a Revenue Manager, • Career: We will look after your career development, • Exposure: Join a growing company and be part of our journey Disclaimer This job posting is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel’s employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept this position, you will be employed directly by the franchisee. You should not expect any form of employment status with Wyndham Hotels and Resorts . You will not be eligible for any compensation or benefits beyond those provider to you by the Franchisee.

Our company delivers exceptional recruitment services on a global scale, presenting an innovative approach that connects candidates and clients seamlessly.David Kennedy Recruitment has partnered with a leading BPO company which supports top tech brands in providing exceptional customer care.We’re

Join a leading BPO company supporting top tech brands in delivering outstanding customer experiences.Spains most vibrant coastal cities.Benalmádena OR Valencia, Spain.Base salary + performance bonus.Identify and secure new cloud customers while maximizing up-sell and cross-sell opportunities.Presen

Our company delivers exceptional recruitment services on a global scale, presenting an innovative approach that connects candidates and clients seamlessly.David Kennedy Recruitment has partnered with a leading BPO company which supports top tech brands in providing exceptional customer care.Together

Intermediate or fluent verbal and written English, as well as fluency in a Nordic language (C1), both in writing and verbal skills. Success-driven, works well in a diverse team and enjoys a dynamic and changing environment. Our company delivers exceptional recruitment services on a global scale, pre