Team Leader - Contact Centre - Netzon Group
hace 7 horas
Barcelona
🚀 We’re Hiring: Customer Service Agent - German Speaker At Netzon Group, we’re growing fast—and we’re looking for a Team Leader to join our International Team in Barcelona for our Travelodge Campaign. 🌍 About the Role As a Team Leader, you will be leading, motivating, and developing a high-performing team to consistently deliver exceptional customer service while achieving operational, quality, and commercial objectives. ✅Key Responsibilities • Lead, motivate and inspire a high-performing team to consistently achieve operational and commercial objectives., • Drive sales performance by coaching advisors to identify customer needs and maximise sales opportunities while maintaining service excellence., • Train, coach, mentor and develop team to deliver an excellent quality of service, achieve targets, and meet agreed productivity., • Effectively manage workforce planning by monitoring attendance, schedule adherence, absenteeism, lateness and staffing requirements to ensure service levels are consistently achieved., • Support recruitment activities, including interviewing, onboarding and mentoring new employees where required., • Act as a role model by demonstrating professionalism, integrity and the organisation's values in all interactions. 🔍What We’re Looking For • Excellent verbal and written communication skills in English and Spanish., • Proven leadership and people management skills., • Strong coaching and performance management abilities., • Excellent organisational and time management skills., • Ability to analyse performance data and make informed decisions., • Strong problem-solving and decision-making skills., • Ability to work under pressure and to meet challenging targets. 🎁 What We Offer • Start Date: ASAP., • Part-Time: 39 hours per week, • Working Hours: Monday to Sunday Rotative schedule between 9AM and 8PM, • Competitive base salary., • Working Model: Hybrid - 6 days per month in the office., • Training: Full-Time Training for 1 week. Office Based., • Office Location: Barcelona (Eixample). 💡 Why Join Netzon Group? Netzon Group is a fast-growing company specializing in digital solutions, AI, and contact center services, helping global brands deliver outstanding customer experiences worldwide. 👉 Start your career with us—apply now and become part of our growing team!