Trabajos customer service english en Marbella

We are hiring! Bartender Job Title: Bartender Reports to: Restaurant Manager Responsible for: Developing an excellent service to guests Job Requirements: - Education in: Hospitality/ Turism / Mixology - Experience: Minimum 1 year - Languages: English: Medium - Professional Level / Spanish: Professional Level Highly valued other languages (French, German, Russian, Arabic) Principle scope and purpose of job: Together with the team, work in a proactive and passionate way to develop a sustainable business Deliver outstanding and personalized service to our guests, in line with the vision and values of Boho Club Bring an excellent experience to guests through the bar. Taking care of all our beverage, adapting to culinary needs and controlling the steps of the service To participate in the development of the department and restaurant with the Management Team In charge of all bar duties as listed below Financial Ensure that every table receive the correct bill and do the payment before leave the restaurant Keep in mind the pre-payment or discount reservations People and Development Assist in building innovative communication tools to generate awareness of and support of Values Develop a culture of excellence within the team Assist in training and develop the new team members Be part of a creating and nurturing philosophy throughout the business to ensure a great team spirit Customer / Operation Ensure the set standards and expectations are maintained on the highest personal level Ensure a safe working environment is achieved in line with laid out restaurant procedures and policies Preparation of mise-en-place for the service Maintain the cleanliness and order of the different areas of the bar Keep the warehouses perfectly tidy Comply with and enforce quality, health safety and protection standards data, established by the organization Ensure satisfaction in the customer experience by complying with quality standards Maintaining the standards in terms of allergens Be able to recommend alternatives and solutions taking care of customer allergies Ensure statistics and reports are submitted in a timely manner in accordance to the national and local laws and regulations Review guest procedures and update accordingly Sales y Marketing Build relationships with key customers and companies to increase business levels, building profiles of these cuatomers’ needs in order to provide outstanding service Work with the team to develop the offers adapting it to the individual customer and market conditions Be responsible for co-ordinating the development of the restaurant's customers profile records, especially for regular customers Give frequent updates to the Management team of customers profiles Assist with marketing and sales events/activities on an ad hoc basis Provide information and statistics relating to the up-selling activities realized Be aware of and review all customer comments, both positive and negative, and where necessary advice on changes to avoid repetition Others This Job Description serves as a guide and may be changed in the light of changing business needs We are offering: - Long term contract - Training and professional development plan - Incentives (according to sales level and achievement of objectives) - High emotional salary. Good working environment - Full time. 8 hours working (without split shift). Two days off/week - Benefits from relationships with third parties

Job Title: Head Host / Hostess Reports to: Restaurant Manager Responsible for: Welcome customers and guests being the first image of Boho Club Restaurant Job Requirements: - Education in: Hospitality/ Turism - Experience: Minimum 1 year - Languages: English: Professional Level / Spanish: Professional Level - Other languages are highly valued (French, German, Russian, Arabic) Principle scope and purpose of job: Together with the team, work in a proactive and passionate way to develop a sustainable business Deliver outstanding and personalized service to our guests, in line with the vision and values of Boho Club Bring an excellent experience to guests Participate in the development of the department and restaurant with the Management Team Guarantee pre-research is made for each arriving guest and deliver a personal service accordingly Ensure that guests feel welcomed, cared for, and valued Key tasks as follows: Guest/Operation Ensuring the set standards and expectations are maintained on the highest personal level Ensure a safe working environment is achieved in line with laid out restaurant procedures and policies Receive and say good bye to clients (always smiling) Greeting customers and escorting them to tables Manage restaurant reservations through the software (Seven Rooms) Management and office programs. Reports writing Organization and monitoring seating Excellent customer service (phone / personality / email) Take care of the information about customer allergies and communicate it to the rest of the team Supervise the correct visual of the furniture and decoration Comply with and enforce quality, health safety and protection standards data, established by the organization Ensure satisfaction in the customer experience by complying with quality standards Ensure statistics and reports are submitted in a timely manner in accordance to the national and local laws and regulations Review guest procedures and update accordingly Financial To provide information as requested by the Finance Department regarding all activities related to the restaurant department Ensure that payment details are fully correct on restaurant reservations and maintain control over the payment details of reservations Support staff checking if the table has already paid the bill before leaving the restaurant People & Development Assist in building innovative communication tools to generate awareness of and support of Values Develop a culture of excellence within the team Assist in training and develop the new team members Be part of a creating and nurturing philosophy throughout the business to ensure a great team spirit Sales & Marketing Build relationships with key customers and companies to increase business levels, building profiles of these guests’ needs in order to provide outstanding service Work with the team to develop the offers adapting it to the individual customer and market conditions Be responsible for co-ordinating the development of the restaurant's customers profile records, especially for regular customers Give frequent updates to the Management team of customers profiles Assist with marketing and sales events/activities on an ad hoc basis Provide information and statistics relating to the up-selling activities realized Be aware of and review all customer comments, both positive and negative, and where necessary advice on changes to avoid repetition Other This Job Description serves as a guide and may be changed in the light of changing business needs We are offering: - Long term contract - Training and professional development plan - High emotional salary. Good working environment - Full time. 8 hours working (without split shift). Two days off/week - Benefits from relationships with third parties

Join the Zoco Cafe Family! We're brewing up something special in our Zoco Home store in Puerto Banus and we want YOU to be a part of it! Calling all passionate baristas ready to whip up delicious organic coffee creations in our soon-to-open organic food haven! Responsibilities: - Prepare and serve coffee beverages, including espresso drinks and specialty creations. - Greet and assist customers in a friendly and professional manner. - Take orders accurately and efficiently, ensuring attention to detail. - Operate coffee equipment such as espresso machines, grinders, and brewers. - Maintain cleanliness and organization of the café, including the coffee bar and seating areas. - Uphold food safety standards and ensure compliance with health regulations. - Collaborate with team members to ensure smooth operations and exceptional service. Qualifications: - Proven experience as a Barista in a coffee shop environment. - Knowledge of coffee brewing techniques and espresso preparation. - Strong customer service skills. - Good communication in English and Spanish Apply now and let's make magic happen together! ------ Unete a la familia Zoco Café! Estamos preparando algo especial en nuestra tienda Zoco Home en Puerto Banús y queremos que TÚ seas parte de ello! ¡Convocamos a todos los baristas apasionados listos para preparar deliciosas creaciones de café orgánico en nuestro próximo paraíso de alimentos orgánicos! ¿Estás listo para elevar cada sorbo con tu experiencia? Responsabilidades: - Preparar y servir bebidas de café, incluyendo bebidas de espresso y creaciones especiales. - Saludar y ayudar a los clientes de manera amigable y profesional. - Tomar pedidos con precisión y eficiencia, asegurando atención al detalle. - Operar equipos de café como máquinas de espresso, molinillos y cafeteras. - Mantener la limpieza y organización del café, incluyendo la barra de café y las áreas de asientos. - Cumplir con los estándares de seguridad alimentaria y asegurar el cumplimiento de regulaciones de salud. - Colaborar con los miembros del equipo para garantizar operaciones fluidas y un servicio excepcional. Calificaciones: - Experiencia probada como Barista en un entorno de cafetería. - Conocimiento de técnicas de preparación de café y preparación de espresso. - Fuertes habilidades de servicio al cliente. - Buena comunicación en inglés y español. Aplica ahora y hagamos magia juntos! - - - -