¿Eres empresa? Contrata customer service english candidatos en Barcelona
Store Staff (Client Relationship Manager) — HolaWash Barcelona About HolaWash: HolaWash is a fast-growing on-demand laundry and dry-cleaning brand transforming how people care for their clothes. With modern drop-off stores across Barcelona, we combine technology, quality, and friendly service to make laundry effortless. Position: Store Staff / Client Relationship Manager Location: Barcelona Languages: English (required) • Spanish (required) • Catalan (a plus) What You’ll Do: • Welcome customers and provide a professional, friendly experience., • Manage drop-off and pick-up orders through our CleanCloud system., • Recommend and upsell services such as express cleaning, garment protection, and shoe or home cleaning., • Ensure garments are handled, tagged, and packaged correctly., • Maintain store cleanliness, organization, and presentation standards., • Fluent in English and Spanish (Catalan is a strong plus)., • Excellent communication and customer service skills., • Presentable, detail-oriented, and tech-comfortable., • Experience in retail, hospitality, or customer service is a plus., • Competitive fixed salary + monthly performance bonuses (can reach €500 or more)., • Full training in customer service, garment care, and sales techniques., • Career growth opportunities as HolaWash expands across Spain., • A dynamic, young, and innovative work environment.
About the job Seguimos creciendo y buscamos incorporar a nuestro equipo un/a camarero/a profesional con ganas de formar parte de un proyecto sólido, dinámico y con muy buen ambiente de trabajo. ¿Qué ofrecemos? Contrato estable de 40h semanales Jornada continuada de 8h en la mayoría de los turnos ¡sabemos lo que vale tu tiempo! 2 días de descanso semanales Salario bruto anual: 20.400 € Equipo joven, con ritmo, respeto y ganas de hacerlo bien Posibilidad de crecer dentro del grupo ¿Qué buscamos? Experiencia previa en sala Actitud positiva, profesional y resolutiva Buen trato con el cliente y capacidad para trabajar en equipo Valorable inglés u otros idiomas Si te apasiona la hostelería bien hecha, te gusta trabajar con buen producto y buscas estabilidad y reconocimiento… ¡te estamos esperando! 20.400€ anuales brutos Department: Customer Service About you ¿Qué buscamos? Experiencia previa en sala Actitud positiva, profesional y resolutiva Buen trato con el cliente y capacidad para trabajar en equipo Valorable inglés u otros idiomas Si te apasiona la hostelería bien hecha, te gusta trabajar con buen producto y buscas estabilidad y reconocimiento… ¡te estamos esperando! The company En Birika creemos que la restauración va más allá de servir platos: es crear espacios que cuidan, que respiran, que invitan a detenerse. Por eso, nuestros valores están presentes en cada rincón, en cada gesto, en cada sabor:
Empresa del sector contact center busca un/a agente de atención al cliente con francés e inglés para servicio relacionado con el mundo de la automoción en Barcelona. La persona seleccionada será la encargada de realizar las siguientes funciones: Funciones: Proveer asistencia telefónica efectiva y gestionar el caso. Coordinación con otros niveles de asistencia. Requisitos: • Francés nivel materno (C2), • Ingles fluido (C1) Se trata de un contrato estable por ETT (4 meses + incroporación a emrpesa) Horarios disponible: 16:00 -00:00 LD 39H ROTATIVO – BCN – 00:00 – 08:00 (noche) - LD 39H ROTATIVO – BCN TELETRABAJO, SOLO 5 DÍAS AL MES PRESENCIAL (oficinas en Nou Barris Barcelona) Salario : 9.90€b/h + plus idioma 0,86€b/h + teletrabajo 1.30e por dia trabajado Se realizarán entrevistas en inglés y prueba de idiomas. Prueba final: selection training 5/11 de 9h a 17h
F&B CREW – BARCELONA We need an exceptional and passionate food and beverage professional to join our F&B team. If you are motivated, organised, a people person through and through and have a genuine desire to be part of something big then your journey should start here. Help us to create an unforgettable experience & be a part of Europe’s fastest moving, ground-breaking, lifestyle & hospitality brand. Join Generator, be yourself. WHO ARE WE Generator is on a journey. Appropriate, given that we're a leading global lifestyle accommodation brand. The journey began in London, swung through a heap of European capitals on its way to dominating the world. Generator burst onto the scene in the Americas with the launch of Generator Miami and Washington DC and most recently took aim at the country’s biggest markets (NYC, LA, Miami and Chicago) with the acquisition of Freehand Hotels. No biggie. Fast Company named us one of the top 50 most innovative global companies. We, of course, agree. And now this top 50 most innovative global company (did we mention that?) wants a pretty awesome F&B Crew for Generator Barcelona. Our spaces are safe and seriously social, in the proudest part of the beating heart of the cities we love. Cultural action, creative pulse and an outstanding way to waste some of the finite time the universe has given you - that's what Generator offers. Holds true for staff and visitors equally, and while chic design is always the backdrop, every Generator in every destination reflects the unique beat of that city's heart. BEING YOURSELF is the key to bringing the Generator story and brand to life. ABOUT GENERATOR BARCELONA You'll find Generator Barcelona, hotel and hostel, in the buzzing district of Gracia. The hostel’s just a short walk from Gaudi's iconic Casa Batllo apartments. The interiors showcase a mix of styles and include an oversized wooden birdcage, a winding staircase and a mezzanine chill-out lounge. Feast on local delicacies in our bar and lounge, which is decked out in ornate Hungarian concrete floor tiles and earthy raw metals and woods, and if you’re looking for a little more luxury, Generator Barcelona also offers terrace rooms and a penthouse apartment in the hotel with mind-blowing panoramic views of one of Europe’s best-looking cities. So much more than just a hostel! NUTS AND BOLTS OF THE JOB Report to the F&B Supervisor/Manager Be assigned to a department, either Bar, Café or Kitchen, but you may cross over to other outlets temporarily or permanently depending on your skills, ambitions and business requirements Have sound knowledge and experience working with great coffee and food with the courage to offer something a little different to the Generator guest Take ownership of the guest journey to ensure that we create a truly unique Generator experience. Respond quickly and efficiently to all customer requests and enquiries, ensuring that you maintain a “can do” attitude at all times Ensure you comply with all company policies you have been trained on, which include Fire Training and Health & Safety and Food Hygiene Be responsible for all cash handling whilst you are on duty Be part of a great team within your department that get Generator and want to be themselves Know your customers like you know your friends Naturally this is not intended as an exhaustive list of duties. Other duties as may be reasonably required will form part of this job description. WHAT’S IN YOUR DNA Love good coffee, craft beer and great food Always keep cool under pressure Show commerciality with a strong passion for driving revenue Understand stock-control and keep costs to a minimum Be creative, innovative and digitally smart Be a ‘people person’, social and always love our guests Like getting your hands dirty, wherever, whenever, because you will Be an excellent communicator Available to work when needed You must be eligible to work in the EU to be considered for this role YOUR ROCK STAR EXPERIENCE Experience working within the hospitality/service industry A passion for your city, for travelling and for trending food and drinks concepts Knowledge of contemporary interests and the city Have a genuine interest and enthusiasm for service OUR GLOBAL EMPLOYEE BENEFITS Birthday holiday in addition to your yearly holiday allocation Fertility Treatment Support Leave - up to three days' paid leave in any one year for an employee to undergo fertility treatment Employee Bounty Program providing opportunities to earn a compensation for new hire referrals with no cap on number of referrals made Company contribution towards gym membership fees for all eligible employees – look good, feel good, work good Ideas Award - Quarterly award to double gross basic salary for 1 month to employee with most valuable suggestion/feedback 2 free nights’ accommodation across any of our Generator x Freehand properties globally Reduced room rates for staff as well as friends and family members (we operate in several locations across Europe & US so your next holiday is sorted) International career opportunities so you can travel the world while working with us (win-win!) Social events, celebrations calendar & various employee recognition schemes – we never ever need an excuse to let our hair down! Online learning tools to help you develop, learn and grow SO YOU THINK THIS MIGHT BE YOU? That's cool. Send us your application in English. If you’ve got questions, get in touch! Also, check out jobs.staygenerator.com or our social media pages. Here you may well find the answers to life, the universe and everything, including why there are no penguins at the North Pole. We look forward to hearing from you. Join Us and help us achieve our Vision! Required skills: Fluent in English La empresa Voted by Fast Company as one of the top 50 Most Innovative Global Companies, Generator provides unique, experience and design-led accommodation options located in 14 destinations across Europe & the U.S. Pioneers of affordable luxury and masters of the social experience, Generator’s properties include a range of room types from shared to private bedrooms, chill-out areas, bars, cafes and a variety of spaces available for private hire. Be part of Generator on LinkedIn and keep up with news, moves and the latest exciting job opportunities.
Soho House & Co. – Barcelona Job Purpose As a Bartender at Soho House, your role is to deliver excellent service to create memorable experiences for our members and guests. Your main focus is to ensure our drinks service is to the highest standard. As a team we work to go the extra mile, keeping things simple and showing collaboration, kindness and passion in everything we do. Main Duties • Providing warm, friendly and efficient service according to our steps of service., • Following our full allergy procedure to ensure the safety of our members, guests and team., • Possessing a strong understanding of drink menus in order to make recommendations, pairings and accommodate specific requests., • Efficiently making all drink orders as per specs and timings., • Ensuring all standard operating procedures are followed and implemented., • Running drinks from the bar to tables when needed., • Verifying the age of guests when needed., • Reporting and resolving any complaints and handling all interactions with the highest level of hospitality and professionalism. Requirements A successful Bartender for Soho House will ideally have up to 2 years’ experience in a busy high-profile venue and a natural flair for first class service. You will have strong knowledge of classic cocktails and have experience preparing cocktails and serving in a fast-paced environment. You’ll be reliable, friendly and happy to be a key part of the team that strives for success. • Passion for Food, drink and hospitality, • Strong attention to details, • Excellent customer service, • Fluent in English, and Spanish, • Organised and reliable, • Ability to handle feedback to achieve member satisfaction, • Ability to multitask and work in a fast-paced environment, • Ability to understand and follow written and verbal instructions What we are offering? • Team meal whilst on shift prepared by our chefs, • Soho Friends Membership, • 50% Team discount on Food & Drink, 7 days a week, • Team Room Rates; Any Bedroom, Any House, $100 a night, • Birthday Day Off, • Discount on Cowshed products and Soho Home (up to 50%), • Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate., • Continuous training to develop yourself personally and professionally, • Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more Located on Avenida Tibidabo, our third house in the city will include a state-ofthe-art gym, a full-service spa and hair salon, an 18m outdoor pool, a café, and two floors of club space.
About the job Principal Responsibilities/Position Purpose: Guest experience agent is responsible for answering incoming calls and directing calls to guest rooms through the telephone console or to hotel personnel or departments. Taking and distributing messages for guests, providing information on guest services, and answering inquiries about public hotel events. Essential Functions: · Operate telephone switchboard station to answer telephone calls. · Process guest requests for wake-up calls, screening calls, and other requests related to placing or receiving telephone calls. · Advise guest of any messages (e.g., voicemail, mail, faxes) received for them, and send to room if required. · Answer, record, and process all guest calls, requests, questions, or concerns. · Receive, record, and relay messages accurately, completely, and legibly. · Log all guest requests or issues into Hubs and follow up with guest to ensure their request has been met to their satisfaction. · Coordinate with HSK all the “lost” items that the guests asked for. · Provide information to guests about room features, property amenities, and local areas of interest. · Assist guests with accessing the internet.· Answer guest emails.· Booking and managing of the requests for both external and internal services (restaurants reservations, car rental, massage, etc.) · Prepare VIP guests list and communicate it to rest of the departments with the assigned amenities and handwritten welcome note. · Answer all the positive reviews in Booking, Expedia, Google and Tripadvisor.· Review guest arrival lists to offer a warm greeting. · Attend to distinguished visitors (such as VIPs) and respond to their questions. · Assist with the preparation of welcome folders with material (e.g. room service menus, area descriptions) · Promote services and provide information about amenities, the neighborhood, and venues. · Anticipate guest needs and establish a rapport with them by assisting them with specific tasks (e.g. confirming travel arrangements, taking messages) · Address customer complaints and, if necessary, escalate them. Other Duties· All Associates are required to fully comply with hotel and departmental rules, regulations, and policies for the safe, secure, effective, and environmentally friendly operation of the hotel facilities. Examples include, but are not limited to lost and found procedures, emergency procedures, recycling efforts, etc. · Attend and participate in all hotels and/or departmental meetings, training sessions and other information meetings. · Regular attendance in conformance with hotels standards is essential to the successful performance of this position. · Comply with hotel grooming standards for both uniformed and non-uniformed associates. · Comply with hotel service and behavioral standards towards our guests, vendors, and fellow colleagues, including, but not limited to ensuring proper phone etiquette, courteous and respectful behavior and maintaining a friendly and positive attitude. · Perform all other duties as directed by management that are consistent with the policies and procedures of the hotel. Department: Other About you QUALIFICATIONS: · Education: High school diploma or equivalent vocational training certificate. Some college education or a university degree is preferred. A degree in hospitality management is desirable. · Experience: Prior hotel experience preferred. Prior experience within a five-star hotel brand preferred. · Technical Knowledge: Ability to use computer programs and equipment. Proficient in using a computer keyboard. Knowledge of Opera is a plus. · Communication: Ability to understand and speak English in order to comprehend and respond to information and handle advanced guest requests both verbally and in writing. Knowledge of other languages is preferred. · Skills: Problem-solving, flexibility, active listening, emotional intelligence, customer service, assertive communication, commitment, responsibility, patience, ability to work under pressure, and effective non-verbal communication. · Grooming: All Nobu Hotel Barcelona employees are expected to maintain a well-groomed appearance in accordance with company standards. (Appearance & Grooming Nobu Hotel Barcelona) Languages required: English and Spanish. The company The magic of Barcelona meets the iconic spirit of Nobu Hotels. A luxury lifestyle experience designed for the sophisticated traveler. The stylish hotel offers 259 sleek and spacious accommodations, an elegant spa and gym, thoughtfully tailored meeting and event spaces, the world-class Nobu Restaurant, and Kozara- a Japanese inspired tapas bar, along with panoramic views of the city and the sea. Secluded from the busy streets of Barcelona, the hotel is located close to the charming neighborhood Eixample giving guests a genuinely Catalan feel of the city. Located near Plaza de España and just a mere stroll away from the high-speed rail and conference center Fira de Barcelona, guests have also quick access to Montjuic Olympic area, the cruise ship terminal and International El Prat Airport. Most points of interest in the city can be reached within 10 minutes by car. Naturally organic materials blended with refined Japanese nuances craft your urban respite while capturing the vibrant energy and colorful character of Barcelona. Stay at Nobu Hotel, your ultimate playground among design hotels in the city center.
Soho House & Co. – Barcelona The place… Located in the Gothic Quarter, opposite Port Vell, the House has a private Club for our Members. The Health Club offers innovative options for taking care of our bodies and minds. We also have 56 rooms, a private cinema room, and our signature Cecconi's restaurant. The Role… As a Bellman at Soho House, your role is to deliver excellent service to create memorable experiences for our members and guests. Your main focus is to deliver a magical first impression, welcoming members and guests with warmth to deliver that ‘home away from home’ feeling. As a team we work to go the extra mile, keeping things simple and showing collaboration, kindness and passion in everything we do Main duties… • Ensuring every member is welcomed by their name and every guest is welcomed with open arms and in a hospitable manner; the Soho House way is warm and friendly., • Give recommendations to the guest, help with reservations., • Support with reservations, rooming tour, luggage., • Building and maintaining positive relationships with members and guests, ensuring you are always approachable and helpful., • Creating a fun and positive atmosphere whilst maintaining professionalism., • Supporting, directing and problem solving in real time to ensure any member or guest related concerns or complaints are resolved straight away., • Showcasing brand knowledge across all our Houses, amenities, pricing, events etc., • Managing guest lists and bookings across the House., • Following all company policies and procedures in relation to code of conduct, health & safety, security and confidentiality. What We are looking for... A successful Bellman for Soho House will ideally have up to 1 years’ experience in a busy high-profile venue and a natural flair for first class service. You’ll be reliable, friendly and happy to be a key part of the team that strives for success. ● Passion for hospitality ● Strong attention to details ● Excellent customer service ● Fluent in English and Spanish ● Organised and reliable ● Ability to handle feedback to achieve member satisfaction ● Ability to multitask and work in a fast-paced environment ● Ability to understand and follow written and verbal instructions Benefits... Team meal whilst on shift prepared by our chefs Soho Friends Membership 50% Team discount on Food & Drink, 7 days a week Team Room Rates; Any Bedroom, Any House, $100 a night Birthday Day Off Discount on Cowshed products and Soho Home (up to 20%) Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate. Continuous training to develop yourself personally and professionally Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more.
About the job Would you like to start your career in the hotel industry? At Grand Hotel Central we are looking for an enthusiastic/a intern to join our Reservations Department. What you will do: • Assist in managing individual reservations, ensuring an exceptional experience for our guests., • Answering customer inquiries by phone and email., • Update and maintain the reservation database., • Collaborate with other departments to ensure customer satisfaction., • Participate in special projects and administrative tasks of the department. No hay opciones de alojamiento • 350€/month. • Full-time working. • Uniform. • One meal per shift included. • Excellent working atmosphere • Large-scale continuing training projects. • Cuddle weekly. • Potential for growth in the company. Department: Reservations About you What we seek: Spanish Intermediate level (both spoken and written) Excellent communication and customer service skills. Ability to work in a dynamic environment and handle multiple tasks. Proactive attitude and willingness to learn. Any other support activity in the Sales & Marketing department Languages required: English and Spanish. The company Situado junto al Barrio Gótico y el Born, con vistas inigualables sobre la ciudad y el mar, Grand Hotel Central es un destino en sí mismo. Con un diseño elegante y atemporal, una gastronomía cuidada, y una de las terrazas más reconocidas de Barcelona, representamos el equilibrio perfecto entre lujo discreto y la vibrante energía de la ciudad.
💬 Customer Service Agent – German Speaker 🇩🇪 📍 Barcelona (Hybrid) | 💼 Full-time | 🗓️ Start date: November 10th Do you love helping people? 💛 Join an international team in Barcelona and assist customers with their card inquiries — from blocking a lost card to explaining transactions. No sales, just genuine care and support. 🌍 👩💻 What we’re looking for: ✅ Native/fluent German + good English ✅ Empathetic, patient & reliable ✅ Already living in or near Barcelona 🕓 Schedule: Shifts: Mon–Sun between 8:00–24:00 (8 hours/rotative) Late shifts (22:00–24:00) & Sundays = remote 💻 💰 What’s offered: €1,800 + monthly bonus 💶 Health insurance, meal card & Spanish lessons ☕ Growth opportunities in a friendly, multicultural team 🚀 ✨ Make a difference every day — by helping people feel safe and supported. 👉 Apply now and join our amazing team in Barcelona! 🇪🇸☀️
About the job Job Summary The Guest Experience Supervisor plays a pivotal role in curating memorable, seamless, and personalized experiences for every guest. This position oversees the daily operations of the Guest Experience team, including Concierge and PBX, in accordance with Nobu's global standard of understated luxury and intuitive hospitality. This leader supports staff training and service execution while actively engaging with guests to elevate their journey from arrival to departure. Essential Duties & Responsibilities Lobby Leadership: Maintain a strong, visible presence in the lobby and arrival areas throughout the day. Personally greet, engage, and assist guests, creating a welcoming and elegant atmosphere aligned with the Nobu experience. Service Excellence: Ensure all guest touchpoints, from arrival to departure are executed seamlessly, with thoughtful attention and personalization. Training & Development: Onboard and continuously train team members on luxury service standards, local knowledge, hotel features, and Nobu’s guest engagement philosophy. Operational oversight: Conduct daily briefings to align staff with upcoming arrivals, group movements, and special guest needs. Ensure all areas, the Front Desk, lobby, entrances, and storage areas, are clean, organized, and fully operational. Monitor adherence to key control, safety, and guest privacy standards. Guest Recovery: Proactively handled guest concerns and special requests, resolving issues with empathy and professionalism to ensure satisfaction. Coordination & Communication: Collaborate closely with the Front Office, Housekeeping, and Engineering teams to ensure a cohesive guest experience. Coordinate group movements, luggage handling, transportation requests, and VIP protocols. Administrative Duties: Maintain shift logs, track staff attendance, create maintenance requests, and document service issues as needed. Brand Ambassador: Represent the Nobu brand by consistently delivering a refined, discreet, warm, and culturally aware service style. Lead & Inspire: In the absence of a Front Office Manager, Assistant Manager, or Supervisor, lead and support the FD and Bell teams. Foster a culture of service excellence, attention to detail, and authenticity. Other responsibilities Adhere fully to all hotel and departmental policies, procedures, and operational standards, ensuring a safe, secure, and environmentally responsible workplace. This includes, but is not limited to, proper handling of lost and found items, emergency response protocols, and sustainability initiatives. Participate actively in hotel and departmental meetings, training programs, and informational sessions to stay informed and aligned with Nobu's service culture and operational goals. Maintain consistent and punctual attendance in accordance with hotel standards, recognizing that reliability is essential to both team performance and guest experience. Demonstrate professional, courteous, and respectful conduct toward guests, colleagues, and vendors at all times. This includes appropriate phone etiquette, attentive communication, and a consistently positive attitude. Perform any additional duties or special projects as assigned by leadership, ensuring they align with hotel policies, brand standards, and operational excellence. Department: Public Relations About you Requirements: Education: High school diploma or equivalent required; hospitality-related college education strongly preferred. Experience: Prior hotel experience required, preferably in a luxury or 4–5-star setting. Supervisory experience in guest-facing roles is a plus. Technical Skills: Proficient with computers, hotel systems, and common software (e.g., PMS, MS Office); comfortable using digital tools in daily operations. Communication: Fluent in English with strong verbal and written skills; additional languages highly valued. Additional: Excellent customer service and interpersonal skills, professional presence, attention to detail, basic math proficiency, and the ability to remain composed under pressure. Grooming: All Nobu Hotel Barcelona employees must maintain a well-groomed appearance in line with the company’s standards. (Appearance & Grooming Nobu Hotel Barcelona) Languages required: English and Spanish. The company The magic of Barcelona meets the iconic spirit of Nobu Hotels. A luxury lifestyle experience designed for the sophisticated traveler. The stylish hotel offers 259 sleek and spacious accommodations, an elegant spa and gym, thoughtfully tailored meeting and event spaces, the world-class Nobu Restaurant, and Kozara- a Japanese inspired tapas bar, along with panoramic views of the city and the sea. Secluded from the busy streets of Barcelona, the hotel is located close to the charming neighborhood Eixample giving guests a genuinely Catalan feel of the city. Located near Plaza de España and just a mere stroll away from the high-speed rail and conference center Fira de Barcelona, guests have also quick access to Montjuic Olympic area, the cruise ship terminal and International El Prat Airport. Most points of interest in the city can be reached within 10 minutes by car. Naturally organic materials blended with refined Japanese nuances craft your urban respite while capturing the vibrant energy and colorful character of Barcelona. Stay at Nobu Hotel, your ultimate playground among design hotels in the city center.
Soho House & Co. – Barcelona Job Purpose As a Bartender at Soho House, your role is to deliver excellent service to create memorable experiences for our members and guests. Your main focus is to ensure our drinks service is to the highest standard. As a team we work to go the extra mile, keeping things simple and showing collaboration, kindness and passion in everything we do. Main Duties • Providing warm, friendly and efficient service according to our steps of service., • Following our full allergy procedure to ensure the safety of our members, guests and team., • Possessing a strong understanding of drink menus in order to make recommendations, pairings and accommodate specific requests., • Efficiently making all drink orders as per specs and timings., • Ensuring all standard operating procedures are followed and implemented., • Running drinks from the bar to tables when needed., • Verifying the age of guests when needed., • Reporting and resolving any complaints and handling all interactions with the highest level of hospitality and professionalism. Requirements A successful Bartender for Soho House will ideally have up to 2 years’ experience in a busy high-profile venue and a natural flair for first class service. You will have strong knowledge of classic cocktails and have experience preparing cocktails and serving in a fast-paced environment. You’ll be reliable, friendly and happy to be a key part of the team that strives for success. • Passion for Food, drink and hospitality, • Strong attention to details, • Excellent customer service, • Fluent in English, and Spanish, • Organised and reliable, • Ability to handle feedback to achieve member satisfaction, • Ability to multitask and work in a fast-paced environment, • Ability to understand and follow written and verbal instructions What we are offering? • Team meal whilst on shift prepared by our chefs, • Soho Friends Membership, • 50% Team discount on Food & Drink, 7 days a week, • Team Room Rates; Any Bedroom, Any House, $100 a night, • Birthday Day Off, • Discount on Cowshed products and Soho Home (up to 50%), • Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate., • Continuous training to develop yourself personally and professionally, • Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more The place… Located in the Gothic Quarter, opposite Port Vell, the House has a private Club for our Members. We have 56 rooms, a private cinema room, and our signature Cecconi's restaurant.
About the job Kimpton Vividora, located in the Gothic Quarter brings the boutique concept created in the US by Kimpton in 1981, with 151 rooms designed to provide the Kimpton experience to our guests. In Kimpton you can: • Be yourself: Who you are is who we are. So, bring the real you. The best and ever-improving version of you. Bring your background, your personality, your individuality, your creativity. It's those just-you qualities that make it more personal for you, and our guests., • Lead yourself: We support you, and you support we. We trust you to give it your all, take initiative, do right when no one's watching, find creative new ways to delight guests and co-workers. We trust you to learn, grow and continually improve at whatever you do., • Make it count: As long as we're here, why not make lives better? Yours and our guests. We care for both, and we pursue every chance we can to create a ridiculously personal experience (aka. A Kimpton Moment) every day. That focus and passion gives our work meaning. What you do matters. You matter. Working at Kimpton is not just about working. And it's certainly not like working at other places. We value personality, individuality, creativity, doing right, continually improving, focus and passion. What's the Job? As Guest Experience Agent, you'll be supporting the department in all required areas, including handling reservations, guiding guests and being a Kimpton ambassador. You'll report to the Guest Experience Manager. Your day-to-day • Welcome guests in a friendly, prompt and professional manner recognizing IHG Rewards Club Members and returning guests., • Accommodating general and unique requests., • Analysing customer feedback and reviews to continuously improve overall rating, scores and metrics., • Provide information on hotel services and facilities., • Answer phones in a prompt and courteous manner., • Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service., • Perform other duties as assigned including guest room tours, concierge services, special guest requests and needs, etc. What we need from you • Bachelor's degree in hospitality or related field., • 2+ years' experience working in Front Office/Guest Relations department., • Must be fluent in local language and English, additional languages will be highly valuable., • Proactive, positive, energetic, dynamic, emphatic, team-worker and with passion for service. What to expect from us • Discounted international room rates., • Meals whilst on duty., • Private health insurance discount., • Kimpton Benefits: our platform with exclusive discounts for employees., • Cool work environment and lots of fun! ??, • Room for professional growth in one of the largest hospitality companies., • Training programmes and access to IHG's training tool., • Uniform and laundry service Department: Guest Relations The company Not just in Barcelona’s famed Gothic Quarter, but of it, Kimpton Vividora Hotel fuses a sense of contemporary luxury with the dynamic culture and artistic spirit of this storied City Center neighborhood. A relaxing escape and vibrant hub for locals and discerning travelers alike, our boutique hotel is a home away from home for those seeking to experience Barcelona as insiders. The architecture and design of the spaces accentuate our historic surroundings while plush modern comforts, superlative service and standout amenities can be discovered around every corner. Step outside our doors and the city’s exciting attractions and hidden gems are just a stone’s throw away, waiting to be explored. Why We're Here We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today. Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you. How We're Different Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day. It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine. That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better. It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too. Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. Be Yourself. Lead Yourself. Make it Count.
COYA is a worldwide renowned luxury lifestyle hospitality brand with venues in London; Mayfair and City, Monaco, Mykonos, Dubai, Abu-Dhabi, Doha, Riyadh and Marbella. COYA Barcelona opened in July 2023 in a privileged location overlooking the Barceloneta beach, which is the W Hotel , bringing the spirit of Peru to Spain, inspired by the flavors and colors of Incas heritage. We are recruiting for one Sommelier to join our family in Barcelona. The ideal candidate for this Sommelier position will have: • A minimum of 1 year experience in hospitality, • Certified sommelier or successfully completed equivalent of WSET, Level 3 would be preferable, • Solid knowledge of Spanish and New World wines (South American and North American wines in particular would be advantageous), • Attention to detail with good customer service, • A team player, pro-active with a can do attitude, • Ability to work under pressure, • Good command and understanding of Spanish and English with the ability to communicate confidently, • Committed to personal development and a passion for working with people We treat our employees as family, so we offer excellent benefits. We provide: • Competitive salary., • On-going training program and interactive induction., • Family meals., • Uniforms., • Endless opportunities to grow and develop as we really do believe in promoting talent from within the business. If this sounds like what you’re looking for and you want to be part of our incredible team, please reply with your CV and tell us why you are the perfect candidate for the job.
About the job Kimpton Vividora, located in the Gothic Quarter brings the boutique concept created in the US by Kimpton in 1981, with 151 rooms designed to provide the Kimpton experience to our guests. In Kimpton you can: • Be yourself: Who you are is who we are. So, bring the real you. The best and ever-improving version of you. Bring your background, your personality, your individuality, your creativity. It's those just-you qualities that make it more personal for you, and our guests., • Lead yourself: We support you, and you support we. We trust you to give it your all, take initiative, do right when no one's watching, find creative new ways to delight guests and co-workers. We trust you to learn, grow and continually improve at whatever you do., • Make it count: As long as we're here, why not make lives better? Yours and our guests. We care for both, and we pursue every chance we can to create a ridiculously personal experience (aka. A Kimpton Moment) every day. That focus and passion gives our work meaning. What you do matters. You matter. Working at Kimpton is not just about working. And it's certainly not like working at other places. We value personality, individuality, creativity, doing right, continually improving, focus and passion. What's the job? As Commercial Director, you'll use your knowledge of regional trends, actively respond to financial performance, provide strategic direction for the sales teams, and ensure achievement of Kimpton Vividora Barcelona short and long term goals. Direct and lead your team to achieve budgeted top-line revenues. Accountable for Sales budget to assure appropriate spend. Act as the hotel ambassador by establishing relationships with the community to increase the hotel's exposure. Work tactically with the Director of Revenue Management and Director of Marketing to ensure a strategically symbolic relationship between all disciplines. • Primary point of contact on all sales and marketing issues for the General Manager, Owner, Group Sales Team and Area Commercial Leader, • Developing sales goals and strategies in alignment with the overall business strategy and being responsible for all proactive and reactive (event sales) sales activities as well as for the reservation department, • Analyzing market and economic trends as well as competitors to continuously strengthen the own position in the market, • Point of contact for customers, participating in sales calls to acquire new business and/or close deals, and building long-term, value-based customer relationships, • Developing strong partnerships and collaborations with local and international organizations to further increase brand/product awareness, participating in customer events, and trade shows, • Budget planning and controlling, • Goal setting and performance evaluation of direct team members, as well as coaching and development meetings Your day-to-day • Provide coaching, mentoring, and training to the sales team, continually assessing their strengths and challenges and ensure they are equipped to achieve their targets., • Knowledgeable of competitive set and recommends sales/pricing strategies, service, and product improvements to stay competitive., • Responsible for achieving the Hotel revenue budget for hotel., • Responsible for appropriate identification of key markets and supporting deployment and travel schedule strategies., • Monthly, quarterly, and annual budgets, and forecasting., • Responsible for management of departmental budgets including forecasting monthly expenses and explanation of variances on P&L., • Creating and implementing sales plans that drive measurable incremental occupancy, increase average rates, increase volume, food and beverage and banquet sales, • Producing and reviewing monthly reports to monitor performance, • Conducting market research to understand customer preferences, industry trends, and competitor strategies. Using this information to inform commercial decisions and stay ahead of the competition. What we need from you • Bachelor's degree in Hotel Administration or Hotel Management, • Minimum of 5 years of sales Experience in senior positions, • An open and proactive mind-set, flexibility and courage to embrace change and to always challenge the status quo in order to optimize processes., • Solution- and result-oriented approach, • Strong communication skills Spanish and English., • Leadership skills to encourage, lead and develop a team by example., • Customer-oriented approach, always focusing on the needs of the guest and the customer, • Knowledge of overall hotel revenue management concepts, processes and strategies, • Financial resource management, ability to analyse profit and loss (P&L) statements, develop operating budgets and revenue targets, forecast and plan capital expenditures, • Ability to adapt rapidly to evolving market dynamics and needs., • Ability to convert vision into specific and tangible actions., • Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of integrity. What to expect from us • Discounted international room rates., • Meals whilst on duty., • Private health insurance discount., • Kimpton Benefits: our platform with exclusive discounts for employees., • Cool work environment and lots of fun!, • Room for professional growth in one of the largest hospitality companies., • Training programmes and access to IHG's training tool. Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here. Be Yourself. Lead Yourself. Make it Count Department: Sales The company Not just in Barcelona’s famed Gothic Quarter, but of it, Kimpton Vividora Hotel fuses a sense of contemporary luxury with the dynamic culture and artistic spirit of this storied City Center neighborhood. A relaxing escape and vibrant hub for locals and discerning travelers alike, our boutique hotel is a home away from home for those seeking to experience Barcelona as insiders. The architecture and design of the spaces accentuate our historic surroundings while plush modern comforts, superlative service and standout amenities can be discovered around every corner. Step outside our doors and the city’s exciting attractions and hidden gems are just a stone’s throw away, waiting to be explored. Why We're Here We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today. Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you. How We're Different Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day. It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine. That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better. It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too. Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. Be Yourself. Lead Yourself. Make it Count.
COYA is a worldwide renowned luxury lifestyle hospitality brand with venues in London; Mayfair and City, Monaco, Mykonos, Dubai, Abu-Dhabi, Doha, Riyadh and Marbella. COYA Barcelona opened in July 2023 in a privileged location overlooking the Barceloneta beach, which is the W Hotel , bringing the spirit of Peru to Spain, inspired by the flavors and colors of Incas heritage. We are recruiting for Waiter/Waitress (Summer season). The ideal candidate for this Waiter/Waitress position will have: • A minimum of 1 year waiting experience in a fast paced, high-end hospitality venue, preferably with seasonal experience., • Fundamental knowledge of spirits and wines., • Excellent customer service, passion for hospitality and great interpersonal skills., • The ability to work as a team with a positive work ethic., • A friendly, pro-active with a can-do attitude., • Keen interest to develop their knowledge and progress., • Excellent communication skills. Must have high level of both spoken and written English and Spanish., • Competitive salary., • On-going training program and interactive induction., • Endless opportunities to grow and develop as we really do believe in promoting talent from within the business., • Opportunities to transfer overseas., • Family meals at the start of your shift, • A fun workplace, • Great discounts at some of best restaurants
Tenemos una nueva oportunidad laboral para ti: una importante empresa dedicada a la fabricación y distribución de encendedores situada en Barcelona busca un/a Inside Sales. Si lo que has leído encaja con tus expectativas laborales, debes saber que el perfil que se incorpore desempeñara las siguientes funciones: Captación, venta y desarrollo de negocio. Prospección de clientes mediante llamadas telefónicas. Seguimiento de las ofertas y propuestas. Realizar presentaciones para clientes Funciones administrativas de la posición: altas de referencias, previsiones, planificaciones, seguimientos pedidos, contacto con customer service y planificación. Requisitos: Experiencia previa de 3-5 años en posiciones similares. Acostumbrado a trabajar en venta telefónica Castellano nativo. Inglés muy alto (trabajarás llevando mercados internacionales) Disponibilidad para viajar de forma puntual de forma internacional. Condiciones que se ofrecen: Contrato indefinido directo con empresa Jornada completa de 40hs semanales de lunes a viernes. Flexibilidad horaria entre las 8:15hs y las 17:45hs (viernes intensivo de 8:15h a 14h). 100% presencial en las oficinas ubicadas en Barcelona. Salario: a valorar según experiencia (salario fijo + considerable variable) Incorporación inmediata. Si esta oferta se ajusta a lo que estás buscando, no dudes en inscribirte directamente desde esta página así podremos contactarte! Estamos aquí para acompañarte en tu camino hacia el empleo que deseas.
🎯 ¡Buscamos para sumarse a nuestro equipo de Atención al Cliente! en Relax Club privado. 📍 Ubicación: Sector Universitat, Casanova 26, Bcn. 🕒 Modalidad: Presencial | Turnos rotativos (mañana y tarde). 📅 Inicio: Inmediato. ¿Te gusta trabajar con gente, tienes buen trato y buscas un ambiente dinámico y profesional? ¡Esta oportunidad es para ti! 🔹 Requisitos: • Excelente presencia y predisposición, • Buenas habilidades de comunicación, • Responsabilidad y puntualidad, • Inglés fluido, • Experiencia previa en atención al cliente