Trabajos customer service english en Barcelona

¡Únete a nuestro equipo! 🚀 Acabamos de abrir dos nuevas posiciones como CUSTOMER SERVICE JUNIOR, una en Burgos y otra en Barcelona (Vallés Occidental). Si estás comenzando tu carrera en el área de Customer Service, ¡esto es para ti! 💼 RESPONSABILIDADES Gestión telefónica a clientes, resolución de consultas y asesoramiento. Gestión de incidencias. Introducción, gestión y coordinación de los pedidos en el sistema. Prospección del mercado y alta de nuevos productos. ¿QUÉ NECESITAMOS DE TI? Experiencia previa mínima de 1 año como Customer Service. Alto nivel de inglés imprescindible. Valorable buen dominio de otros idiomas internacionales (francés, italiano, alemán, portugués, etc.). Disponibilidad de incorporación inmediata. ¿QUÉ PODEMOS APORTARTE? Jornada continua de lunes a viernes en jornada completa. Salario negociable en función de la experiencia aportada. Proyecto estable en una empresa en gran crecimiento. Si crees que encajas en el perfil y estás listo para formar parte de un equipo dinámico y en constante desarrollo, envíanos tu CV.

What you'll do... Assist to develop and execute comprehensive sales strategies to attract leisure travelers including individuals, families and leisure groups. Lead hotel’s sales efforts with key leisure market accounts. Attend specific sales calls, tradeshows, forums, workshops, and industry events to promote the hotel as well as to get qualified leads. Prepare correspondence to customers, internal booking reports, leisure presentations and file maintenance. Identify and qualify lifestyle and luxury programs for the hotel, ensuring up-to-date information and content. Provide personalized service to these accounts, maintaining strong relationships with leisure clients to understand their needs and preferences, and offer tailored recommendations to enhance their experience. Manage day-to-day customer support with key agency accounts. Identify and qualify potential leads through research, networking and outreach efforts. Maintain a strong pipeline of prospective clients. Build and maintain strong relationships with leisure clients, understanding their needs and preferences to provide tailored recommendations and enhance their experience. Manage day-to-day customer support with key agency accounts. Develop and maintain knowledge of market trends, competition, and customers to identify opportunities and threats. Adjust sales strategies accordingly. Work closely with the team members to ensure effective promotion of leisure packages and seamless execution of exceptional guest experiences. Coordinate and follow-up with other hotel departments to ensure delivery of superior guest service. Analyze leisure sales data and market trends to forecast revenue accurately. Provide regular activities/ sales plan reports and updates. Manage the leisure sales budget effectively, optimizing resource allocation to maximize ROI. Demonstrate a thorough knowledge of Delphi and Opera, keep that nourished with the updated information. Provide guidance and support to the sales team fostering a culture of continuous learning and development. Qualifications What we're looking for... Bachelor’s degree preferred Valuable minimum of two (2) years of experience in hotel sales or equivalent industry experience, preferably in an upscale or lifestyle brand hotel. Experience managing luxury brands. Someone who understands, celebrates and embraces the SLS brand values. Full availability to travel. Valuable knowledge of sales skills, ability to understand customer requirements and translating these into sales solutions and revenue management. Track record meeting or exceeding sales goals. Ability to be assertive and persuasive without being aggressive. Track record of developing long term relationships and contacts. Ability to quickly evaluate alternatives and decide on a plan of action. Strong organizational skills including follow up, time management, ability to multi-task and manage multiple priorities in a fast-paced environment. Ability to work under pressure and deal with stressful situations during busy periods. Ability to access and accurately input information using a moderately complex computer system. Proficient in Windows Office: Outlook, Word, Excel, PowerPoint, and able to utilize traditional software programs such as, Delphi, Opera, and any departmental specific systems used. Must be innovative, organized, efficient and able to prioritize multiple projects while working with a team. Exceptional interpersonal skills required, must be able to always present self professionally. Must be able to effectively communicate with all levels of an organization. Strong work ethic and self-starter who is a team player and comes with a can-do attitude. Ensure confidential documents are kept in a secured area. Demonstrate positive characteristics, which inspire Teamwork and team spirit. Excellent verbal and written communication skills. Fluent in Spanish and English. Fluency in additional languages is a bonus. You want to be part of a team that works hard, supports each other and has fun along the way. You learn quickly and adapt to SLS’s unique culture. You are humble and open to ideas. We leave our ego at the door and help get things done. You’re up for doing things differently and trying (almost) everything once. Additional Information What's in it for you... The opportunity to join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand. The chance to challenge the norm and work in an environment that is both creative and rewarding. Become part of a team that’s very passionate about creating great hospitality experiences and exploring new locations at every opportunity. A competitive package and plenty of opportunity for development. Excellent discounts across the entire Ennismore family of brands. SLS is part of Ennismore, a creative hospitality company rooted in culture and community, with a global collection of entrepreneurial and founder-built brands with purpose at their heart. Ennismore is a joint- venture with Accor, formed in 2021. Opulent & Mischievous SLS is crafted with the luxury and excellence of a grand hotel, and delivered with a mischievous wink and a sexy little smile. It’s the home of lavish and extraordinary experiences coupled with a playful ambiance. Culinary artistry, theatrical interiors, subversive design touches and unexpected indulgences are at the heart of every SLS property.

Under the guidance of the Director of Facilities, the Purchasing Manager is responsible for planning, directing, and coordinating the activities of purchasing and warehouse personnel for the hotel and food and beverage outlets throughout the SLS Barcelona. Job Description What you'll do... Build and maintain the purchasing system Prepare and process requisitions and purchase orders for supplies and equipment Review purchase order claims and contracts for conformance to company policy Develop and implement purchasing and contract management instructions, policies, and procedures Participate in the development of specifications for equipment, products or substitute materials Resolve vendor grievances and claims Gather and analyze data, study sales and inventory records, identify suppliers, and stay on top of factors affecting supply and demand to forecast current and future costs of needed products and materials Identify and interview potential suppliers to determine quality, price, reliability, and delivery terms, and make decisions to ensure that needed supplies arrive in time and at the right price Administer bidding process and contracts for vendor performance/compliance within established limits for the purpose of securing items and/or services within budget and in compliance Responsible for the procurement and expediting of all material supplies, equipment and services Achieves desired results through staff development and training programs, established methods, procedures and guidelines to maintain desired standards, and high-quality service. Then, monitors results through inspection, evaluation and analysis. Makes changes if necessary to achieve end result Assists Finance/Accounting department in establishing purchasing policies, procedures, and controls in accordance with the company policies and needs Ensures that the procurement process is operating in an effective manner to ensure the optimum benefit to the company properties as it relates to the bidding process, terms of contract and negotiations with vendors while maintaining compliance with state regulations Recommends substitutions for appropriate considerations, requests and analyzes quotes from vendors for unusual items Responsible for the auditing of blanket purchase orders and releases against blanket requisitions Purchases items and services on an advanced level Oversees Warehouse department to ensure procurement and receipt of items are controlled Ensure proper controls are in place to eliminate warehouse variance Supervisory responsibility for Buyers within the Purchasing Department Responsible for scheduling (planning, assigning and directing work) to meet business demands to ensure optimal operations and customer satisfaction during all business hours Performs all other related and compatible duties as assigned Qualifications What we're looking for... College Degree in Business, Hospitality, or Related field preferred. At least five (5) or more years of Purchasing management experience for a hotel and F&B, preferably in an upscale or lifestyle brand hotel An proficient understanding of Computer systems such as: Opera, Microsoft Word, Excel & Outlook Someone who understands, celebrates and embraces the SLS brand values. Proven team leader with a high level of energy and motivation, a natural at managing and inspiring others in a way that gets the best out of them. Ability to work independently and to partner with others to promote an environment of teamwork. Ability to multitask, work in a fast-paced environment, meet deadlines and have a high-level attention to detail. You combine analytical and methodical thinking with high attention to detail and a solution-focused approach. Excellent verbal and written communication skills. Fluent in Spanish and English. You make people feel good - your team, guests, and colleagues alike. You make a positive impact. You are an excellent relationship builder, confident in working with other teams and leaders; you’re passionate about what we can achieve together. You take ownership of important issues, solve problems, and make effective decisions. You learn quickly and adapt to SLS’s unique culture. You are humble and open to ideas. We leave our ego at the door and help get things done. You’re up for doing things differently and trying (almost) everything once. You want to be part of a team that works hard, supports each other and has fun along the way. Additional Information What's in it for you... The opportunity to join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand. The chance to challenge the norm and work in an environment that is both creative and rewarding. Become part of a team that’s very passionate about creating great hospitality experiences and exploring new locations at every opportunity. A competitive package and plenty of opportunity for development. Excellent discounts across the entire Ennismore family of brands. SLS is part of Ennismore, a creative hospitality company rooted in culture and community, with a global collection of entrepreneurial and founder-built brands with purpose at their heart. Ennismore is a joint- venture with Accor, formed in 2021. Opulent & Mischievous SLS is crafted with the luxury and excellence of a grand hotel, and delivered with a mischievous wink and a sexy little smile. It’s the home of lavish and extraordinary experiences coupled with a playful ambiance. Culinary artistry, theatrical interiors, subversive design touches and unexpected indulgences are at the heart of every SLS property.

COYA is a worldwide renowned luxury lifestyle hospitality brand with venues in London; Mayfair and City, Paris, Monaco, Mykonos, Dubai, Abu-Dhabi, Doha, Riyadh, Marbella and Barcelona. COYA Barcelona opened in July 2023 in a privileged location overlooking the Barceloneta beach, which is the W Hotel , bringing the spirit of Peru to Spain, inspired by the flavors and colors of Incas heritage. We are recruiting AYUDANTES DE CAMARERO/A - RUNNERS for a FIJO DISCONTINUO contract (seasonal). Experience you will need: • A minimum of 1 year waiting experience in a fast paced, high-end hospitality venue. • Fundamental knowledge of spirits and wines. • Excellent customer service, passion for hospitality and great interpersonal skills. • The ability to work as a team with a positive work ethic. • A friendly, pro-active with a can-do attitude. • Keen interest to develop their knowledge and progress. • Excellent communications skills in Spanish and intermediate-high level of English We treat our employees as family, so we offer excellent benefits. We provide: • Competitive salary. • On-going training program and interactive induction. • Family meals. • Uniforms. • Endless opportunities to grow and develop as we really do believe in promoting talent from within the business. This is an exciting opportunity to join our talented team at a time when the company is expanding internationally. This is not just another job, this is a career within hospitality with COYA!

COYA is a worldwide renowned luxury lifestyle hospitality brand with venues in London; Mayfair and City, Paris, Monaco, Mykonos, Dubai, Abu-Dhabi, Doha, Riyadh and Marbella. COYA Barcelona opened in July 2023 in a privileged location overlooking the Barceloneta beach, which is the W Hotel , bringing the spirit of Peru to Spain, inspired by the flavors and colors of Incas heritage. We are recruiting for Waiter/Waitress for a FIJO DISCONTINUO contract (seasonal). The ideal candidate for this Waiter/Waitress position will have: • A minimum of 1 year waiting experience in a fast paced, high-end hospitality venue, preferably with seasonal experience. • Fundamental knowledge of spirits and wines. • Excellent customer service, passion for hospitality and great interpersonal skills. • The ability to work as a team with a positive work ethic. • A friendly, pro-active with a can-do attitude. • Keen interest to develop their knowledge and progress. • Excellent communication skills. Must have high level of both spoken and written English and Spanish. • Ability to work under pressure and flexible to work late shifts We treat our employees as family, so we offer excellent benefits. We provide: • Competitive salary. • On-going training program and interactive induction. • Endless opportunities to grow and develop as we really do believe in promoting talent from within the business. • Opportunities to transfer overseas. • Family meals at the start of your shift • A fun workplace • Great discounts at some of best restaurants • Reward programs recognizing employee longevity. If this sounds like what you’re looking for and you want to be part of our incredible team, please reply with your CV and tell us why you are the perfect candidate for the job.

COYA is a worldwide renowned luxury lifestyle hospitality brand with venues in London; Mayfair and City, Paris, Monaco, Mykonos, Dubai, Abu-Dhabi, Doha, Riyadh, Marbella and Barcelona. COYA Barcelona opened in July 2023 in a privileged location overlooking the Barceloneta beach, which is the W Hotel , bringing the spirit of Peru to Spain, inspired by the flavors and colors of Incas heritage. We are recruiting for one Sommelier to join our family in Barcelona. The ideal candidate for this Sommelier position will have: • A minimum of 1 year experience in hospitality • Certified sommelier or successfully completed equivalent of WSET, Level 3 would be preferable • Solid knowledge of Spanish and New World wines (South American and North American wines in particular would be advantageous) • Attention to detail with good customer service • A team player, pro-active with a can do attitude • Ability to work under pressure • Good command and understanding of Spanish and English with the ability to communicate confidently • Committed to personal development and a passion for working with people We treat our employees as family, so we offer excellent benefits. We provide: • Competitive salary. • On-going training program and interactive induction. • Family meals. • Uniforms. • Endless opportunities to grow and develop as we really do believe in promoting talent from within the business. If this sounds like what you’re looking for and you want to be part of our incredible team, please reply with your CV and tell us why you are the perfect candidate for the job.

Empresa del sector contact center busca un/a teleoperador/a de customer service para el mercado portugués para trabajar en modelo híbrido y realizar las siguientes tareas: - Atención al cliente a clientes de compañía de renting. - Resolución de incidencias. - Gestión de incidencias relacionadas con contrataciones, sustitución, averías, etc. Requisitos: - Experiencia previa en atención al cliente presencial o telefónica. Buscamos a una persona orientada a las personas. - Valorable residencia cercana al puesto de trabajo. Contrato eventual ett 6 meses+ incorporación a empresa Idiomas: portugués + ingles c1 Horario: Jornada completa de 39 horas semanales entre lunes y viernes en turno mañana en horario entre 10:00h y 18:30h con los descansos establecidos por ley. salario :1500€b/mes- 1600€b/mes

KONECTA Group is currently recruiting German speaking agent + English and Spanish advanced to join our multilingual team within Catalonia ! Within this position, you will be in charge of customer service; receiving calls and emails for one of our clients. 39 hours per week - Monday to Sunday with a minimum of two weekends off per month Permanent Contract Starting date : 2nd of April 2024 Morning Shift REQUIREMENTS - German native speaker with advanced level in English and Spanish - Excellent communication skills, both oral and writing - Computer skills WHAT WE OFFER Fixed salary + comissions + Sundays and bank holidays comissions - Evolutive position - A modern, pleasant and well-located working environment -Remote within Spain after 6 months on site Our office is located in Barcelona - Barceloneta (Metro L4) or Estación de Francia (Rodalies) or Ciutadella ' Vila Olímpica (Metro L4 y Tram T4). Konecta Group is one of the European leaders in customer relations. We offer a full range of services: Sales, Customer Service, Technical Assistance via phone, email or chat.

Our Client believes that we are born to move, and they are committed to offering the best innovative products that combine function and fashion, performance, and style. Each international team member plays an important part in supporting the company to share these values with our customers worldwide. We are looking for extraordinary people to join our team, immerse themselves in the brand, and deliver a first-class service to our customers. Key Responsibilities: - Working collaboratively with consumers to answer product information requests and resolve queries in a skilful and professional way - You can put yourself in our customers’ shoes, analyse their problems and offer them individual solutions - Offering an omnichannel service to our consumers via telephone, email, chat, and social media - Developing a sound understanding of the products and services offered by our client - Embrace our company values and act as a brand ambassador Requirements - A fluent level of French and Italian with exceptional grammar and spelling skills - High level of English (both written and spoken) - A genuine passion for delivering outstanding customer service - Ability to deal with sensitive calls with empathy - Strong administrative skills with a keen eye for detail - A professional outlook and proactive approach to problem solving Benefits - Start date: 28th of March 2024 - Contract: Temporary - 3-month contract with the view to be extended to a permanent contract - Full-time: 39 hours/week - Working days/hours: Monday to Friday, from 9 AM to 6 PM - Salary: €19,400.00 per year - Bonuses: 30% Discount on client products + Monthly performance-based incentives - Holidays: 2 holidays accrued per calendar month - Bank Holidays: Extra Pay + an extra day off - Hybrid: Working from the office 3 days per month / or for client visits / Training / the rest working from home - Training: 8 Days of Full-Time paid training from the office (Mon-Fri) - 10:00 am - 19:00 pm - Office location: Barcelona (La Sagrera) Other benefits: - Best-in-class people engagement activities and programs. - Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment. - Employee Assistance Program - Free, confidential, and impartial guidance and support. - Employee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organisation. - Option to sign-up for Discounted Private Health Insurance. - Referral Program: Bring a Friend and get a Referral bonus - Access to LinkedIn specialised training & courses

Our Client believes that we are born to move, and they are committed to offering the best innovative products that combine function and fashion, performance, and style. Each international team member plays an important part in supporting the company to share these values with our customers worldwide. We are looking for extraordinary people to join our team, immerse themselves in the brand, and deliver a first-class service to our customers. Key Responsibilities: - Working collaboratively with consumers to answer product information requests and resolve queries in a skilful and professional way - You can put yourself in our customers’ shoes, analyse their problems and offer them individual solutions - Offering an omnichannel service to our consumers via telephone, email, chat, and social media - Developing a sound understanding of the products and services offered by our client - Embrace our company values and act as a brand ambassador Requirements - A fluent level of French and Italian with exceptional grammar and spelling skills - High level of English (both written and spoken) - A genuine passion for delivering outstanding customer service - Ability to deal with sensitive calls with empathy - Strong administrative skills with a keen eye for detail - A professional outlook and proactive approach to problem solving Benefits - Start date: 28th of March 2024 - Contract: Temporary - 3-month contract with the view to be extended to a permanent contract - Full-time: 39 hours/week - Working days/hours: Monday to Friday, from 10 am to 7 pm - Salary: 18,400€ gross per year - Bonuses: 30% Discount on New Balance products + Monthly performance-based incentives - Holidays: 2 holidays accrued per calendar month - Bank Holidays: Extra Pay + an extra day off - Hybrid: Working from the office 3 days per month / or for client visits / Training / the rest working from home - Training: 8 Days of Full-Time paid training from the office (Mon-Fri) - 10:00 am - 19:00 pm - Office location: Barcelona (La Sagrera) Other benefits: - Best-in-class people engagement activities and programs. - Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment. - Employee Assistance Program - Free, confidential, and impartial guidance and support. - Employee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organisation. - Option to sign-up for Discounted Private Health Insurance. - Referral Program: Bring a Friend and get a Referral bonus - Access to LinkedIn specialised training & courses

Our Client: Our Client believes that we are born to move, and they are committed to offering the best innovative products that combine function and fashion, performance, and style. Each international team member plays an important part in supporting the company to share these values with our customers worldwide. We are looking for extraordinary people to join our team, immerse themselves in the brand, and deliver a first-class service to our customers. Key Responsibilities: - Working collaboratively with consumers to answer product information requests and resolve queries in a skilled and professional way - You can put yourself in our customers’ shoes, analyse their problems and offer them individual solutions - Offering an omnichannel service to our consumers via telephone, email, chat, and social media - Developing a sound understanding of the products and services offered by our client - Embrace our company's values and act as a brand ambassador Requirements: - A fluent level of German with exceptional grammar and spelling skills - High level of English (both written and spoken) - A genuine passion for delivering outstanding customer service - Ability to deal with sensitive calls with empathy - Strong administrative skills with a keen eye for detail - A professional outlook and proactive approach to problem solving Benefits: - Start date: 28th of March 2024 - Contract: Temporary - 3-month contract with the view of being extended to a permanent contract - Full-time: 39 hours/week - Working days/hours: Monday to Friday - 9:00 AM to 6:00 PM - Salary: 19,400€ gross per year - Bonuses: 30% Discount on New Balance products + Monthly performance-based incentives - Holidays: 2 holidays accrued per calendar month - Bank Holidays: Extra Pay + an extra day off - Hybrid: Working from the office 3 days per month / or for client visits / Training / the rest working from home - Training: 8 Days of Full-Time paid training from the office (Mon-Fri): 10:00 a.m.–19:00 p.m. - Office location: Barcelona (La Sagrera) - Other benefits: - Best-in-class people engagement activities and programmes. - Ongoing training and development are an opportunity for you to cultivate a new and exciting career in a high-growth environment. - Employee Assistance Programme: free, confidential, and impartial guidance and support. - Employee Benefits Club: a wide range of exclusive perks and rewards as a valued member of our organisation. - Option to sign up for Discounted Private Health Insurance. - Referral Programme: Bring a Friend and get a Referral bonus - Access to LinkedIn-specialised training & courses

Description and Requirements We are looking for dynamic people who have strong communication skills and use the Internet daily. This is a freelance, independent contractor position. You will have the flexibility and freedom to work from your own home, working your own hours. What are the main requirements for the opportunity? 1. You must be living in Spain for the last 3 consecutive years 2. You must have familiarity with current and historical business, media, sport, news, social media and cultural affairs in Spain 3. Full professional proficiency in English and German language 4. Access to and use of a broadband internet connection and associated computer and software to perform the work, all provided at your own expense 5. Experience in use of web browsers to navigate and interact with a variety of content 6. Access to and use of an Android (version 4.1 or higher) or IOS Smartphone (version 8 or higher) to complete tasks 7. A Barcode Scanner application must be installed on your smartphone to complete certain tasks 8. Active daily user of Gmail and other forms of Social Media Additional Job Description In this job you will be reviewing online advertisements in order to improve their content, quality and layout. You will be required to provide feedback and analysis on advertisements found in search engine results and provide ratings on their relevance to the search terms used. Another aspect of this opportunity will involve reviewing the language used in advertisements by examining grammar, tone and cultural relevance. Through this work you will be making a valuable contribution to the quality of online advertisements in Spain EEO Statement At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent. Equal Opportunity Employer At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

buscamos un especialista barista y con experiencia en art latte, con ingles avanzado. part time se realizará una prueba de conocimientos. Salario por convenio proporcional a las horas de contrato we are berry brunch!! A new brunch in barcelona city, our schedule of attention is every day from 9 am to 4 pm, our project has its heart in english-mediterranean, healthy and cool food and lifestyle!! We focus on the high quality and organics ingredients as much as the good energy in our local. Our team are professional, young, dynamic, easy-going people and with lots of energy to work. We are looking for young proactive person, passionate about the good customer service, communication skills, ability to work in team. Requirements and skills: - advanced english and spanish; likely other languages as - french, germany, italian, etc. - coffe and bar knowledge indispensable - at least 03 years of experience - must have allow documents to work - responsibilities and functions: - • receiving and greeting customers at the entrance. - • preparing juices, fruit bowls, coffees and cocktails. - • memorizing the menu and ingredients - • keeping the work area clean according to the company - guidelines. - • developing an efficient work rhythm that keeps customers - satisfied and quickly always attended. - • keep good work environment. - • must have documents in order la dreta de l'eixample, barcelona, catalonia, spain

At Custo we are looking for a French-speaking Customer Service Agent to help us deliver the best customer experience to our clients. Who we are? We are the HUB of innovation in the world of customer experience. Our history We founded Custo in Barcelona 6 years ago and we are pioneers in combining the integration of technology and artificial intelligence to improve the interaction between brands and their customers. Our Mission Our goal is simple but powerful: We want customers to feel happy when interacting with brands. Everyone appreciates friendly help when an issue arises, and we're here to provide it! What will you find at Custo? A young, motivated, and committed team. A fun and professional work environment. Office strategically located in PIER1, where the Tech Barcelona ecosystem allows us to keep up to date with the tech scene. Afterwork and team events. Our Values Teamwork: everyone, from our internal team to clients and suppliers, is important and respected. We work together as a team towards the same goals. Transparency: We simplify information to improve communication. Expertise: Continuous improvement is our essence, we have a personal and professional growth mentality. Tech: It is our ally, we integrate it to improve, never to replace. Always looking for the best innovation and technological solution. Barcelona is in our hearts. Our team is international, and Barcelona is home. We enjoy the energy and unique culture of this city. What will you do? As a Customer Success Officer, you will join our team to provide the best customer experience journey for a particular customer, offering the support they need to feel comfortable and understand that their needs are also ours: You will be in charge of updating and keeping our customers' incidents, and inquiries up to date quickly and effectively, resolving issues with empathy and care, and documenting pain points to share with internal teams. You will ensure the best attention to our customers, by phone, email, or any other channel, offering the necessary support to make them feel comfortable and understand that their needs are also our needs. You will deal with the possible incidences that take place in the day-to-day without missing a good smile. You will be part of the Customer Success department in an environment where we value the same level the professional skills and human quality, working together as a team towards the same goals. About You Experience: Previous experience in customer success Customer-centric: You know how to anticipate client's needs and provide the best customer experience Problem-solving: You are proactive in finding solutions to challenges and obstacles Collaboration and adaptability: You have a teamwork mindset and you are an open-minded, adaptable, and fast learner Tech start-up mindset: You are tech-friendly and you like to be updated with the latest tech innovations. Languages: You are a French native. English is a plus What you can expect Be part of a start-up hub in the growth and development phase A place to grow by encouraging and supporting curiosity and an open mindset A culture that prioritizes safety and well-being A strong belief that teamwork with clients is the key to achieving the best results Hybrid work Office located 5 minutes from the beach Unlimited coffee, fresh fruit and snacks Afterwork and Company events If you are a silver lining person who, when faced with a challenge, always looks for solutions and you feel like this offer is tailored for you... we would love to meet you! Diversity, Equity, and Inclusion Custo is committed to creating a diverse and inclusive environment where people from all backgrounds can thrive. Different opinions and viewpoints are key to our success. Custo will consider all applications for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, disability, age, or any other condition.

The eCommerce Front-end Developer (AB Testing, EV Squad) is responsible for delivering front-end solutions in alignment with technical and branding guidelines, especially (but not exclusively) in the domain of front-end personalization and AB Testing, consistently enforcing those guidelines and supporting other developers in doing so, and, occasionally, leading the implementation of commercially driven and innovative digital experiences, in line with strategy and brand / market needs. The area of action will additionally extend to: - Manage front end content development needs from the business, leveraging web development frameworks and best practices to deliver high performing experiences. - Understanding front end content development needs from the business, leveraging web development frameworks and best practices as well as UX & UI intuition to deliver high performing experiences. - Executing the global campaign & permanent content roadmap while embracing Commercial, Communications & Brand values. - Raise awareness on innovative web technologies in and beyond the Global eCommerce Community (GECO). Your responsibilities will be: - Development of fully responsive & WCAG compliant digital experiences, in adherence with digital, technical, commercial & brand content guidelines, including our Design System. - Influence the campaign design process to ensure both commercial and technical needs are met and executed in a timely manner. - Support the team assessing relevant technologies to support ecommerce ambitions. - Manage prioritization and trade-offs among customer experience, time-to-market and workload. - Balance business needs against technical constraints and provide the due visibility to the Team Lead and other relevant stakeholders. CONTENT OPERATIONS - Ensure templates remain up-to-date & aligned with global content strategy. - Ensure that all global content is adapted for performance, brand & web accessibility guidelines (e.g. WCAG AA). INNOVATION - Support the definition of our technical guidelines and the assessment of new technologies, techniques, ways of working, best practices, etc… - Support the development and evolution of our front-end personalization rules engine (Casper) and report back to the team, other HQ eCommerce stakeholders and local (market-level) stakeholders on new features, best practices / usage, risks, adoption and opportunities. - Support AB Testing operations from a development and optimization standpoint. - Support the definition, rollout and evolution of agile practices in and beyond the UX/UI team. - Support experience designers, CRM, communications, legal, and business development on product development. Key Experience: - At least 6 years’ experience in eBusiness, eCommerce and/or Digital Agencies. - Strong UX/UI technical background. - Strong front-end code optimization and coding best practices acumen, especially advanced Javascript techniques and capabilities. - Used to mentoring and/or providing guidance to junior members of a team. - Used to liaising with external (digital) agencies. - Fluent Mac user (as a software developer). - Skills/Competencies/Attributes - Strong HTML5 expertise, including semantic HTML, Web Components, SEO, etc… - Solid JavaScript expertise: asynchronous programming (AJAX, promises, lazy loading, events, etc…), ES6, node.js, optimization (bundlers, etc…), frameworks and tools (Vue.js, Angular, React, etc…), unit testing, etc… - Familiar with TypeScript, previous experience required. - Reasonably fluid in CSS3 foundations: properties, behaviours, SASS/SCSS, mixins, etc… - Reasonably fluid in front-end personalization techniques and technologies. - Comprehensive knowledge of cross-device support and cross-browser issues. - Familiar with mobile-first and responsive web design, ITCSS principles and accessibility (WCAG, screen readers, etc…). - Familiar with analytics concepts and best practices (tracking plans, etc…) - Familiar with User Experience/Usability concepts and best practices. - Accuracy, reliability & vigilant attention to detail. - Team-player. - Familiar with JIRA, Confluence and BitBucket (Git) - Fluent in English (Written & Spoken) – it’s the day-to-day language at work. Other Requirements: - Proven track record in delivering commercially oriented digital experiences. - Customer-service oriented mentality. - Facts and data driven. - Well-seasoned Agile practitioner. - Good, constructive, effective communicator. - Knowledgeable in web, technology & digital innovation trends. - Basic Photoshop skills: exporting media, cropping, resizing, optimization, etc… Big plus: - Previous experience with Google Optimize / Google Tag Manager. - Strong CSS expertise, including CSS Pre-processing (SASS, SCSS, mixins, variables, etc…) - Experience with Cypress. - Familiar with Figma. - Familiar with Google Analytics as a reporting / analysis tool (no development / configuration skills needed). - Previous experience with Adobe Target or similar. o Familiar with Chromatic. - Previous experience with Google Optimize / Google Tag Manager. Plus: - Familiar with continuous integration (CI) and test automation setups. - Familiar with Browserstack. - Experience with Akamai CDN / NetStorage. - Experience delivering high-end &/or luxury digital experiences. We offer: - Competitive compensation and regular performance-based salary and career development reviews - Passionate experienced team, friendly atmosphere, concern for the comfort of specialists - A corporate culture that inspires growth and development (tech talks, mentoring, etc). - Accounting assistance - Regular team-building activities. - Comfortable working environment. - 18 working days paid vacation. - No micromanagement. - Remote work.

Well known international tourism company is looking for a charismatic tour guide to cover different types of bilingual services such as tapas tours, cooking classes, cocktails classes and several other activities. If you have experience in the gastronomic sector as a chef, souschef, cook, Barman or experience in the hostelry sector, definitely we want to know you. Alternatively if you are a performer and used to presenting in front of an audience, but also have a love for food, history and culture do get in touch. About you Excellent English, spoken and written. Knowledge of the Spanish language would be beneficial. Hands on Multitasking Hard working and independent Able to work under pressure Able to cope with a last minute change of plan Able to work weekends Attach to the work procedure, following instructions and orders. Customer and service quality oriented, People gifted Able to work Rotative shift. Gastronomic knowledge Why Travel Brilliant: You will work in the heart of Barcelona You will be joining a Young and international enviroment with opportunity to grow in the hostelry sector also cultural Exchange. starting with 30hs- 40hs 2 days off As a benefit you will get access to the company tours tips and sales commission

Empresa del sector consultoría busca un/a Customer Service para trabajar en Barcelona y realizar las siguientes tareas: - Planificar el transporte monitorizando las entradas del transporte al proceso de planificación: datos maestros, pedidos, entregas. - Asegurar la recepción de la entrega y la resolución de retrasos - Responder y resolver Gestionar las solicitudes de servicio relacionadas con el transporte - Llevar la planificación y hacer el seguimiento de pedidos y aliviar con algún imprevisto Requisitos: - Experiencia controlando pedidos, entregas del transporte y resolución de incidencias. -Nivel C1 Inglés. - Valorable residencia cercana al puesto de trabajo. Se ofrece: Contrato temporal ETT 6 meses + posibilidad continuidad. Jornada completa. Horario de 8h a 17h. Incorporación inmediata. Salario 25.000 bruto anual.

English: Job Summary: The Jefe de Sala, also known as the Head of Front of House, is responsible for overseeing all aspects of the front-of-house operations within a restaurant or hospitality establishment. This role requires a strong combination of leadership, organization, and customer service skills to ensure a seamless and enjoyable dining experience for guests. The Jefe de Sala coordinates with various departments, including the kitchen, servers, and management, to uphold service standards, manage reservations, and resolve any guest issues promptly. Responsibilities: Leadership and Management: Lead, motivate, and supervise front-of-house staff, including servers, hosts/hostesses, and bartenders. Conduct regular meetings to communicate expectations, discuss service standards, and address any concerns or improvements. Develop and implement training programs to ensure all staff members are equipped with the necessary skills and knowledge to provide exceptional service. Guest Experience: Maintain a strong focus on delivering excellent customer service by actively engaging with guests and addressing any concerns or special requests. Monitor dining room ambiance, cleanliness, and overall presentation to ensure a pleasant and inviting atmosphere for guests. Handle guest feedback and complaints professionally and efficiently, taking proactive steps to resolve issues and prevent recurrence. Reservations and Seating: Manage reservations and seating arrangements efficiently, maximizing the use of available space while adhering to capacity limitations and guest preferences. Coordinate with the kitchen team to ensure timely and accurate preparation of orders based on reservation schedules and guest flow. Operations and Logistics: Oversee the organization of the front-of-house area, including seating plans, table settings, and decor, to optimize efficiency and aesthetics. Collaborate with the kitchen and bar staff to maintain adequate inventory levels of supplies, equipment, and menu items required for smooth operations. Implement and enforce standard operating procedures related to service, cleanliness, safety, and hygiene protocols. Financial Management: Monitor sales performance, analyze trends, and identify opportunities to increase revenue and improve profitability. Control operational costs by effectively managing labor, inventory, and other expenses within budgetary constraints. Prepare reports and forecasts on key performance indicators, such as sales figures, labor costs, and guest satisfaction metrics, for management review. Qualifications: Proven experience in a similar role within the hospitality industry, preferably in a high-end restaurant or hotel. Strong leadership and interpersonal skills, with the ability to inspire and motivate a diverse team. Exceptional customer service skills, with a keen eye for detail and a proactive approach to addressing guest needs and concerns. Excellent organizational and multitasking abilities, capable of managing multiple priorities in a fast-paced environment. Proficiency in reservation management software, point-of-sale systems, and other relevant technology. Knowledge of food and beverage operations, including menu planning, wine service, and bar management. Familiarity with health and safety regulations, sanitation standards, and licensing requirements. Flexibility to work evenings, weekends, and holidays as needed. Espanol: Resumen del trabajo: El Jefe de Sala es responsable de supervisar todos los aspectos de las operaciones de la parte delantera del establecimiento dentro de un restaurante o establecimiento de hospitalidad. Este rol requiere una sólida combinación de habilidades de liderazgo, organización y servicio al cliente para garantizar una experiencia de comedor fluida y agradable para los huéspedes. El Jefe de Sala coordina con varios departamentos, incluyendo la cocina, los meseros y la gerencia, para mantener los estándares de servicio, gestionar las reservas y resolver cualquier problema de los huéspedes de manera rápida. Responsabilidades: Liderazgo y Gestión: Liderar, motivar y supervisar al personal de la parte delantera del establecimiento, incluidos los meseros, anfitriones y bartenders. Realizar reuniones periódicas para comunicar expectativas, discutir los estándares de servicio y abordar cualquier inquietud o mejora. Desarrollar e implementar programas de capacitación para garantizar que todos los miembros del personal estén equipados con las habilidades y conocimientos necesarios para brindar un servicio excepcional. Experiencia del Huésped: Mantener un fuerte enfoque en brindar un excelente servicio al cliente al interactuar activamente con los huéspedes y abordar cualquier inquietud o solicitud especial. Supervisar el ambiente del comedor, la limpieza y la presentación general para garantizar un ambiente agradable e invitador para los huéspedes. Manejar los comentarios y quejas de los huéspedes de manera profesional y eficiente, tomando medidas proactivas para resolver problemas y prevenir su recurrencia. Reservas y Asientos: Gestionar las reservas y los arreglos de asientos de manera eficiente, maximizando el uso del espacio disponible mientras se adhieren a las limitaciones de capacidad y las preferencias de los huéspedes. Coordinar con el equipo de cocina para garantizar la preparación oportuna y precisa de los pedidos según los horarios de reserva y el flujo de huéspedes. Operaciones y Logística: Supervisar la organización del área de la parte delantera del establecimiento, incluidos los planes de asientos, la configuración de mesas y la decoración, para optimizar la eficiencia y la estética. Colaborar con el equipo de cocina y bar para mantener niveles adecuados de inventario de suministros, equipos y elementos del menú requeridos para operaciones sin problemas. Implementar y hacer cumplir los procedimientos operativos estándar relacionados con el servicio, la limpieza, la seguridad y los protocolos de higiene. Gestión Financiera: Supervisar el rendimiento de las ventas, analizar tendencias e identificar oportunidades para aumentar los ingresos y mejorar la rentabilidad. Controlar los costos operativos mediante la gestión efectiva de mano de obra, inventario y otros gastos dentro de los límites presupuestarios. Preparar informes y pronósticos sobre indicadores clave de rendimiento, como cifras de ventas, costos laborales y métricas de satisfacción de los huéspedes, para la revisión de la gerencia. Calificaciones: Experiencia probada en un rol similar dentro de la industria de la hospitalidad, preferiblemente en un restaurante o hotel de alta gama. Fuertes habilidades de liderazgo e interpersonales, con la capacidad de inspirar y motivar a un equipo diverso. Habilidades excepcionales de servicio al cliente, con un ojo agudo para el detalle y un enfoque proactivo para abordar las necesidades e inquietudes de los huéspedes. Excelentes habilidades organizativas y multitarea, capaces de gestionar múltiples prioridades en un entorno de ritmo rápido. Proficiencia en software de gestión de reservas, sistemas de punto de venta y otras tecnologías relevantes. Conocimiento de operaciones de alimentos y bebidas, incluida la planificación de menús, el servicio de vinos y la gestión de bares. Familiaridad con regulaciones de salud y seguridad, estándares de saneamiento y requisitos de licencias. Flexibilidad para trabajar por las tardes, fines de semana y feriados según sea necesario.