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Company Description Quanta Tech Systems is a New York-based cybersecurity firm specializing in next-generation infrastructure and scalable security products for modern digital environments. Our offerings include high-performance consumer VPN software and enterprise network protection tools designed to safeguard personal privacy and secure remote access. We provide solutions that ensure ease of use, speed, and data privacy, protecting individuals, businesses, and institutions from evolving cyber threats. Trusted for performance and protection, Quanta Tech Systems serves the needs of startups to large enterprises. We’re opening our Madrid office and looking for a bilingual Office Administrator (Spanish + English C1+) to keep everything running smoothly. This is a hands-on role where no two days look the same — from managing calendars and client meetings, to interpreting in real-time, coordinating with government offices, and even supporting sales when needed. Prior experience in security, fintech, or regulated industries is a plus. What You’ll Do • Front-line ops: Handle phones/emails/WhatsApp Business, greet visitors, manage mail/couriers, keep the office running smoothly., • Client coordination: Contact prospects/clients, schedule meetings (Zoom/in-person), prepare agendas, take notes, track follow-ups in CRM., • Calendar & travel: Own executive calendars; book travel, hotels, and venues across ES/EU/US; manage visas/appointments when needed., • Translator/interpreter: Real-time interpreting (EN↔ES) on calls/meetings; translate emails, proposals, contracts, and short docs. (UA/RU a plus.), • Accounting liaison: Work with gestoría/accounting on invoices, receipts, payments, supplier onboarding; collect and organize docs for monthly closes; chase overdue invoices with a polite, firm tone., • Vendors & errands: Coordinate notary/bank appointments, order supplies/SIMs, manage building/admin requests., • Docs & compliance: Keep files tidy in Drive; maintain checklists for KYC/vendor onboarding; prep simple templates (NDA, meeting minutes)., • Sales & client-facing tasks: Step in on sales coordination if needed; support business development outreach; prepare proposals., • Government & bureaucracy: Liaise with Spanish government offices, notaries, and regulatory bodies; help navigate Spanish bureaucracy when needed., • Reporting: Weekly ops summary (meetings booked, client touches, AR/AP status, open tasks), and simple dashboards in Sheets/Notion. Must-Haves • Languages: Fluent Spanish & English (C1+). Confident live interpreting in meetings and on calls., • Experience: 2–5 years in office admin/operations / EA/customer coordination roles., • Sales: Prior experience supporting or executing sales processes; ability to engage with prospects and clients., • Tools: Google Workspace, Excel/Sheets, Calendar, Zoom; basic CRM (HubSpot/Pipedrive), Slack/Notion or similar., • Organization: Meticulous with details, fast follow-through, strong writing in both ES/EN., • Presence: Professional, friendly, reliable; comfortable speaking with clients, accountants, banks, government offices, and notaries., • Work authorization: Right to work in Spain. Nice to Have • Ukrainian or Russian (helpful but not required)., • Prior experience with gestorías, invoices (“facturas”), and Spanish admin flows., • Background in security, fintech, or regulated industries., • Basic LinkedIn/Calendly/HubSpot automations; light event coordination. • Driver’s license (for occasional errands)., • Fluency in English and Spanish, • Bachelor's degree or equivalent experience in a related field

Company Description Quanta Tech Systems is a New York-based cybersecurity firm specializing in next-generation infrastructure and scalable security products for modern digital environments. Our offerings include high-performance consumer VPN software and enterprise network protection tools designed to safeguard personal privacy and secure remote access. We provide solutions that ensure ease of use, speed, and data privacy, protecting individuals, businesses, and institutions from evolving cyber threats. Trusted for performance and protection, Quanta Tech Systems serves the needs of startups to large enterprises. We’re opening our Madrid office and looking for a bilingual Office Administrator (Spanish + English C1+) to keep everything running smoothly. This is a hands-on role where no two days look the same — from managing calendars and client meetings, to interpreting in real-time, coordinating with government offices, and even supporting sales when needed. Prior experience in security, fintech, or regulated industries is a plus. What You’ll Do • Front-line ops: Handle phones/emails/WhatsApp Business, greet visitors, manage mail/couriers, keep the office running smoothly., • Client coordination: Contact prospects/clients, schedule meetings (Zoom/in-person), prepare agendas, take notes, track follow-ups in CRM., • Calendar & travel: Own executive calendars; book travel, hotels, and venues across ES/EU/US; manage visas/appointments when needed., • Translator/interpreter: Real-time interpreting (EN↔ES) on calls/meetings; translate emails, proposals, contracts, and short docs. (UA/RU a plus.), • Accounting liaison: Work with gestoría/accounting on invoices, receipts, payments, supplier onboarding; collect and organize docs for monthly closes; chase overdue invoices with a polite, firm tone., • Vendors & errands: Coordinate notary/

About Chez 360Learning, nous permettons aux équipes formation de booster la culture d'entreprise et de décupler les résultats grâce au • Offres d'emploi, • Les Secteurs, • Industrie, • Numérique, • Santé, • Transition écologique, • Agriculture, • Rejoindre la Mission French Tech, • Madrid, • Full-Time, • Experience a comprehensive onboarding that includes an insight into our teams, culture, and product, • Analyze support metrics and KPIs to identify trends, address areas of concern, and challenge our 12 month to 3 year roadmap ensuring we are ahead of other top organization in our use of AI and method of support, • Collaborate closely with cross-functional teams, including Product, Engineering, and Professional Services to provide technically sound, high quality comprehensive answers in language, • Execute the operational efficiencies identified in your six month plan with the buy in across functions and within your own team including methods of communication, tiers, AI, tool selection, • Lead, mentor, and expand a team of support agents and technical writers, fostering a culture of excellence, accountability, and continuous learning., • Proven experience in leading and scaling customer support and knowledge bases in a B2B SaaS dynamic environment., • Strong track record in improving customer satisfaction and support metrics, • Technical acumen with a proven ability to investigate customer issues, and reporting in-depth and asynchronously, • Excellent leadership and people management skills, with the ability to inspire and develop high-performing teams in a Convexity culture in a European and North American environment, • Strategic data driven thinker with a customer-first mindset and a knack for problem-solving., • Experience with customer support technologies and platforms specifically Zendesk and SFDC Service Cloud, • Fluent English (US/UK) / B2 level or equivalent (FR), with a nice to have German B2 level or equivalent, • Enthusiasm for our working environment explained here: What we offer, • Compensation: Package includes base salary and a variable component, • Benefits: Work From Home allowance, social security, health insurance, unemployment insurance, common contingency, salary guarantee fund. Leave requests are subject to local policies., • Balance: Flexible hours, Total work from home possible anywhere in Spain, • Diversity, Equity, and Inclusion: We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity. Each group has at least one executive team member serving as a member of the group, bringing greater awareness to each group’s activities and providing a quick path to impact, • Corporate Social Responsibility: Review our CSR Charter: 360learning.com/blog/corporate-social-responsibility-charter, • Phone Screen with our recruiter, • Discovery meeting with our Chief Operations Officer, • Case study Meeting with our COO and an Ops Team Member, • Clarification Meeting with our Chief People Officer, • Clarification Meeting with our VP Engineering, • Cultural Fit interview with our Chief Executive Officer, • Ref Checks, • Contract Type: Full-Time, • Location: Madrid #J-18808-Ljbffr