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  • Senior Sales Manager- Four Seasons Spain Collection
    Senior Sales Manager- Four Seasons Spain Collection
    hace 2 días
    Jornada completa
    Centro, Madrid

    About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: A historic landmark with modern energy. History comes to life with modern energy at Four Seasons Hotel Madrid. In the very heart of the capital – within walking distance of all the key attractions – seven historic buildings have been transformed into one dynamic destination. With rooftop dining by Spanish celebrity chef Dani García, Asian-Mediterranean cuisine at our award-winning modern cocktail bar and restaurant Isa, and a four-level Wellness Centre with a sun-splashed pool terrace, Four Seasons is bringing a new level of luxury and service to locals and guests alike. About the role Four Seasons Spain Collection is seeking a dynamic Senior Sales Manager to join the team. Based at Madrid, the Senior Sales Manager is responsible for driving revenue growth for Four Seasons Spain Collection, representing the Madrid and Mallorca properties with a strategic focus on the North America and Canada markets. The role manages leisure, strengthens brand presence, and collaborates closely with internal teams to deliver exceptional client experiences, while reporting to the Director of Sales and Associate Director of Sales at each property. What you will do • To implement all sales action plans related to US &Canada FIT leisure segment and assigned geographical areas, in line with the approved Marketing Plan., • To actively contribute to the achievement of departmental goals and budgeted revenue targets., • To proactively solicit leisure FIT business for rooms and related hotel services through direct sales activities targeting US-based &Canada based travel advisors, luxury consortia, and leisure partners., • To design and execute strategic sales action plans specifically focused on the US &Canada FIT leisure segment., • To closely monitor account revenue and business production for US FIT leisure accounts, including travel advisors, consortia, luxury agencies, and key production partners., • To maximize up-selling and cross-selling opportunities whenever possible., • To attend relevant work-related functions and promotional events (e.g. trade shows) and actively promote hotel products and services., • To plan and conduct sales trips to major market areas, with prior approval from the Director of Sales and Associate Director of Sales of both properties, visit existing and potential accounts within assigned territories., • To report to the Director of Sales and Associate Director of Sales of both properties on potential market and segment requiring additional sales coverage., • To review direct competitors and conduct ongoing market and industry research., • To work closely with office support staff to maintain both hotel database and Central Information System in an efficient and accurate manner., • To complete and submit weekly Golden S&C sales call reports in a timely manner., • To conduct telemarketing activities and perform research using internet and internal resources to identify, qualify, and develop new accounts., • To project a professional and positive image when representing both hotels at all times., • To host corporate familiarization trips, conduct hotel tours, attend trade shows, sales trips, and webinars, and provide support to colleagues as required., • To carry out any other duties as assigned by the Director of Sales and Associate Directors of Sales of both properties., • To maintain a high level of market exposure for the hotel through direct sales efforts, telephone, email, and written communications., • To strive to meet and exceed sales targets established by the Director of Sales and Associate Director of Sales., • To carry out day-to-day sales activities within the US &Canada FIT leisure market in accordance with established policies and procedures., • To develop new accounts by analyzing business potential, client needs, and purchasing behaviors., • To conduct site inspections for prospective and existing clients., • To liaise with all Worldwide Sales Offices (WSOs) to generate and follow up on potential sales leads. What you bring • Bachelor’s degree in Marketing, Business Administration, Hospitality, or a related field., • Minimum 2–5 years of experience in hotel sales, including at least 1 year in a similar capacity in a luxury brand., • A proactive and customer-oriented mind set with a proven track record of achieving sales targets and driving revenue growth in the luxury hospitality sector., • Strong communication, negotiation, and interpersonal skills., • Strong organizational and time-management capabilities with the ability to prioritise and manage multiple accounts in a detailed manner., • Ability to work independently and collaboratively is key., • Fluency in English and Spanish required, • Must hold a valid work authorization for Spain What we offer: • Competitive Salary, wages, and a comprehensive benefits package., • Excellent Training and Development opportunities., • Complimentary Accommodation at other Four Seasons Hotels and Resort (Employee Travel Program)., • Complimentary Dry Cleaning for Employee Uniforms., • 22 working days of vacation, and the day of the birthday free., • Complimentary Private Health insurance., • Complimentary Employee Meals. Schedule & Hours: This is a full-time position. La empresa History comes to life with vibrant modern energy at Four Seasons Hotel Madrid. In the very heart of the capital – within walking distance of all the key attractions – seven historical buildings have been transformed into one dynamic destination. With rooftop dining by Spanish celebrity chef Dani García, a four-level spa and a sun-splashed pool terrace, Four Seasons is bringing a new level of luxury and service to Madrid.

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  • Assistant IRD Manager
    Assistant IRD Manager
    hace 5 días
    Jornada completa
    Retiro, Madrid

    Additional Information: This hotel is owned and operated by an independent franchisee, Archer Hotel Management Limited. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc. Second-level management position, supporting and responding to the daily operations in Room Service under the command of the current Manager. The position directs, trains and assists employees to follow standards in the delivery of food and beverages to guest rooms and hospitality suites. The position helps ensure guest and employee satisfaction while maintaining the operating budget. Strengthens the food and beverage/kitchen team by assisting at other outlets when needed. Job Description: Managing daily room service operations • Collaborates with the Manager in the supervision of the daily operations of the corporation and the team, ensuring the follow-up and reporting of all decisions and activities. • Supervise and manage employees. Manage all day-to-day operations. Understands employees' positions enough to perform duties in the employees' absence. • Ensures that property policies are administered fairly and consistently. • Communicates areas that need attention to staff and follows up to ensure follow-up. • Oversees daily shift operations and ensures compliance with all Room Service policies, standards, and procedures. • Oversees staffing levels to ensure guest service, operational needs, and financial goals are met. Leading Room Service Team • Uses interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial and business decision-making; demonstrates honesty/integrity; Lead by example. • Foster and foster mutual trust, respect, and cooperation among team members. • Serves as a role model for demonstrating appropriate behaviors. • Provides guidance and guidance to subordinates, including setting performance standards and tracking performance. • Develop specific goals and plans to prioritize, organize, and carry out your work. • Ensures and maintains the level of employee productivity. • Provides the leadership, vision, and direction necessary to gather and prioritize departmental objectives in an efficient and effective manner after reviewing those objectives with the Manager. • Celebrate successes and publicly recognize team members' contributions. • Communicates performance expectations according to the job descriptions for each position. • Ensures regular and ongoing communication with employees to raise awareness of business goals, communicate expectations, recognize performance, and produce desired results. • Establishes and maintains open and collaborative relationships with employees and ensures that employees do the same within the team. • Observe employees' service behaviors and provide feedback to people. • Solicits employee feedback, uses an "open door" policy, and reviews employee satisfaction results to identify and address issues or concerns. • Strives to improve service performance. • Monitors employee service behaviors and provides feedback to individuals. Room Service Financial and Budget Goals • Comprises budgets, operating statements, and payroll progress reports as needed to assist in the department's financial management. • Participates in the management of the department's controllable expenses to meet or exceed budgeted targets. Ensuring exceptional customer service • Offers services that go above and beyond for customer satisfaction and retention. • Improves service by communicating and helping people understand customer needs, providing guidance, feedback and individual advice when needed. • Manages daily operations, ensures quality, standards and compliance with daily customer expectations. • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. • Empower employees to provide excellent customer service. • Engage with customers to get feedback on product quality and service levels • Interact with customers, either over the phone or by accompanying the waiter during meal delivery, to get feedback on product quality, service levels, and overall satisfaction. • Set a positive example for customer relationships. • Manages guest issues and complaints. • Participates in the employee performance appraisal process, providing feedback as needed. • Conducting human resources activities • Identifies the development needs of others and coaching, mentoring, or otherwise assisting others to improve their knowledge or skills. • Identifies the educational needs of others, develops formal education or training programs or classes, and teaches or instructs others. This company is an equal opportunity employer. frnch1

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