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  • Director of Travel Industry Sales
    Director of Travel Industry Sales
    hace 3 horas
    Jornada completa
    Barcelona

    JOB SUMMARY Directs the property’s Travel Industry Sales function verifying that client expectations and production goals are met. Selectively sells Travel Industry business in the interest of maximizing guest rooms and food and beverage revenue. Develops and implements sales and marketing programs and strategies for the Travel Industry Sales market. CANDIDATE PROFILE Education and Experience • 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 year experience in the sales and marketing or related professional area. CORE WORK ACTIVITIES Supporting Developing and Executing Sales Strategies • Directs the property’s Travel Industry Sales function verifying that client expectations and production goals are met., • Works with sales leader to promote understanding of sales strategy and effective implementation of this strategy for the segment., • Works with management team to create and implement a sales plan addressing revenue, customers and the market for the segment led by the Director of Sales (DOS)., • Assists with the development and implementation of promotions, both internal and external., • Actively participate where necessary on all special projects/events such as Site Inspections, Familiarization (FAM) trips., • Plans and participates in Sales trips and industry related meetings., • Participates in departmental sales meetings, relevant operational meetings and pre-cons. Maximizing Revenue • Provides positive and aggressive leadership to promote maximum revenue potential (e.g., sets example with personal booking goals)., • Recommends booking goals for sales team members., • Directs the solicitation and business negotiation efforts to maximize room revenue and achieve sales goals., • Promotes the property’s inclusion into national and international accounts through tour wholesale operations, travel agent consortiums and airline operations. Managing Sales Activities • Monitors all day to day activities of direct reports., • Approves space release for catering to maximize revenue (e.g., Director of Sales (DOS), Group) in the absence of a Business Evaluation Manager., • Participates in sales calls with members of sales team to acquire new business and/or close on business., • Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence)., • Manages the orchestration of the International Travel program as it relates to business development and property package creation., • Partners with the marketing department to plan and direct a comprehensive marketing program to promote the property as a viable destination for travel industry market segments., • Selectively sells Travel Industry business in the interest of maximizing guest rooms and food and beverage revenue., • Develops and implements sales and marketing programs and strategies for the Travel Industry Sales market. Analyzing and Reporting on Sales and Financial Data • Analyzes market information by using sales systems and implements strategy to achieve property’s financial room and catering goals., • Assists Revenue Management with completing financial projections., • Reviews sales and catering guest satisfaction results to identify areas of improvement., • Develops and executes the annual Sales plan for the assigned market for all direct reports. Providing Exceptional Customer Service • Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations., • Interacts with guests to obtain feedback on product quality and service levels., • Meets with guests during pre- and post-convention meetings to obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels, execution against contract and overall satisfaction., • Empowers employees to provide excellent customer service., • Observes service behaviors of employees and provides feedback to individuals., • Incorporates guest satisfaction as a component of department meetings with a focus on continuous improvement., • Executes and supports the company’s Customer Service Standards and property’s Brand Standards., • Participates in and practices daily service basics of the brand., • Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event., • Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company., • Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event. Building Successful Relationships • Develops and manages relationships with key stakeholders, both internal and external., • Works collaboratively with off-property sales channels (e.g., Event Booking Center, Market Sales, Global Sales Organization (GSO)) to verify the property needs are being achieved and the sales efforts are complementary, not duplicative., • Works with Human Resources, Engineering and Loss Prevention to ensure compliance with local, state and federal regulations and/or union requirements., • Attends customer events, trade shows and sales missions to maintain, build or develop key relationships with Global Sales Organization (GSO) Managers and customers. Managing and Conducting Human Resources Activities • Interviews, selects and trains employees, • Appraises employee’s productivity and efficiency for the purpose of recommending promotions or other changes in status, • Provides for the safety and security of the employees or the property, • Monitors employee attendance and records absences/tardiness., • Helps direct supervisors to achieve their own development goals., • Conducts annual performance appraisal with direct reports according to Standard Operating Procedures. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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  • Executive Housekeeper
    Executive Housekeeper
    hace 6 días
    Jornada completa
    Barcelona

    Summary: The Executive Housekeeper is a critical member of the shipboard management team, responsible for the management of all Housekeeping functions and team members onboard. The Executive Housekeeper possesses a dynamic outgoing demeanor with a passion for ‘Delivering the Wow’ through exceptional service while demonstrating exemplary leadership skills. He/she continually strives to exceed hospitality industry cleanliness and presentation standards, while ensuring complete guest and team satisfaction. He/she establishes and maintains a positive working environment of transparency, fairness and consistency, with clear performance expectations and open and frequent communication. He/she focuses on operational goals where training, leadership development and recognizing overall team performance are paramount. Leading by example and from the front of the house, the Executive Housekeeper instills an environment where team members are enabled to deliver exceptional customer service to our guests through flawless and cons Essential Duties and Responsibilities 1. In accordance with Royal Caribbean International’s philosophy of Anchored in Excellence, each employee conducts oneself in a professional and courteous manner at all times. This applies to physical and verbal interactions with guests or fellow shipboard employees and/or in the presence of guest contact and crew areas., 2. Ensures cleanliness, maintenance and presentation standards are managed to brand standards in all Housekeeping areas, including all guest staterooms and balconies, guest corridors, officer cabins, laundry, lockers and storage areas in both the front and back of house. Spends at least 50% of working day in front-of-house operations to set tone and oversee inspection processes, ensuring feedback is delivered in constructive and appropriate manner with emphasis on positive reinforcement. Ensures all administrative and back of house functions are completed on time, accurately and are maintained to standard., 4. Responsible for leading, motivating and coaching a team of empowered individuals who will strive to deliver exceptional guest service, taking ownership and accountability for reacting to guest feedback and requests effectively and efficiently. Responds to guest complaints and concerns in prompt, empathetic, and customer centric manner, ensuring appropriate resolution and using every guest issue as an opportunity to coach and mentor the Housekeeping management and team. Executive Housekeeper will permanently resolve recurring service failures through root cause analysis and effective problem solving techniques. Practices sound business sense in an ethical manner at all times. Enforces and assists shipboard senior management team in facilitating the ‘Guest Conduct Policy’., 5. Mentors, develops and provides both classroom-style and on-the-job training to team members to strengthen their current performance and preparation for succession planning. Demonstrates strong ability to coach and develop team members on effective problem resolution skills and aptitudes. Ensures team communication is maintained at highest levels, through activities such as morning line up, etc. to constantly keep team informed and aware of relevant information. Evaluates and tracks development on an individual and team level, ensuring every team member receives frequent, open and honest feedback about his/her performance, individual strengths and improvement opportunities. Reviews and ensures compliance with the training matrix for all positions., 6. Oversees, coordinates, and administers the Housekeeping Division schedule in conjunction with the shoreside support group. Actively identifies and monitors the scheduling needs of the Housekeeping division. Demonstrates aptitude for the management of headcount within assigned area, as it relates to and supports the business needs of the ship. Collaborates with CTI or other designated company to ensure Laundry staffing needs are constantly maintained and planned for. Is able to identify skill sets in individuals for succession planning for fleet-wide Housekeeping operations., 7. Effectively manages all Laundry Operations onboard ensuring that the Laundry Master has all necessary skills, training, tools, information and support to enable delivery of services and products flawlessly and on a consistent basis. Ensures all laundry equipment is maintained in good working order and advance planning is put into place to ensure that long-term equipment needs are met. Maintains an accurate inventory of all linen, terry, crew linens and other items par levels, ensuring that at all times purchases are made to maintain sufficient par to meet the business demands. Ultimately ensures that the quality of all linen items serviced for the ship along with guest and crew items are up to the required presentation standards. Reviews regularly the quality control and discard sheets and provides root cause analysis. Completes daily walk through of the laundry operation and completes a formalized laundry inspection each week with the Laundry Master., 8. Actively manages and reviews yearly budgets for Housekeeping and Laundry cost centers/expenses (e.g. consumable and replaceable items) and revenue streams (e.g. laundry, floral cart, tuxedo program, etc.). Maintains appropriate cleaning costs and monitors consumption, storage and supply orders placed to minimize waste. Prepares financial operational business plan to enhance the overall business performance of the division. Applies strategic planning to identify business efficiencies within the division’s cost center supporting company targets and goals, and seeking ways to promote revenue streams., 10. Maintains and communicates current knowledge of all ship’s regular events and special functions in order to provide guests and housekeeping team with accurate and updated information., 11. Comprehensive knowledge of cleaning practices, procedures, equipment and materials. Ensures cleaning equipment and supplies are maintained and that all team members are adequately trained to ensure proper and effective use., 12. Attends department and division head meetings. In addition, facilitates divisional crew and management meetings, training activities, courses and all other work-related activities with the Housekeeping Team. Continually updates job knowledge by investigating new trends in housekeeping and cleanliness practices, reviewing professional publications, establishing personal networks, and sharing of best practices, lessons learned and new benchmarks with shipboard management and shore-side support groups., 13. Ensures frequent and consistent updates of clear and concise handover notes to eliminate any possible miscommunication that compromises the efficiency of set processes. Works to ensure that their divisions’ manager and supervisor placement's maximize individual strengths to support the organizational needs. Through managing individual strengths this will allow for a seamless management handover allowing for minimum disruption to the team and operation., 14. Oversees the Stateroom Attendant Performance Management Tool, ensuring system is maintained per the system’s Standard Operating Procedures document. Disseminates appropriate information and section assignments, ensuring poor performers are coached, re-trained and counseled through back of house rotation. Utilizes progressive disciplinary process in accordance with guidelines and ensures top performers are consistently recognized and motivated., 15. Identifies Career path opportunities for Management team and crew members and assists accordingly to reach career goals as a coach and mentor and works with the Fleet Executive Housekeepers., 16. Oversees the allocation of Support team resources for luggage and turnaround duties in conjunction with the Hotel Director. Reviews with the BOH Senior Deck Supervisor on a per voyage basis the assignment of resources from divisions., 17. Oversees the luggage operation on the last night of the cruise and turnaround day process to ensure duties are completed within the allocated time and to the required standards., 18. Oversees the entire Turnaround day process and monitors the progress of the Management teams, Stateroom Attendants, Support teams, Linen runners and Laundry team to ensure stateroom areas will be ready by 1:00pm., 19. Fully owns any guest concern in line with onboard problem resolution guidelines to ensure maximum guest satisfaction and oversees the entire division and trains and coaches responses for effective problem resolution., 20. Maintains safe, secure, and healthy environment by enforcing organizational standards, p

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  • Senior Manager, Underwater Systems
    Senior Manager, Underwater Systems
    hace 6 días
    Jornada completa
    Barcelona

    Journey with us! Combine your career goals and sense of adventure by joining our incredible team of employees at Royal Caribbean Group. We are proud to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world. We are proud to be the vacation-industry leader with global brands - including Royal Caribbean International, Celebrity Cruises and Silversea Cruises - the most innovative fleet and private destinations, and the best people. Together, we are dedicated to turning the vacation of a lifetime into a lifetime of vacations for our guests. Royal Caribbean Group's Global Marine Operations Team has an exciting career opportunity for a full-time Senior Manager, Underwater Systems reporting to the AVP, Marine Technical Services. This is a land-based position that will work onsite in Weybridge, England. Position Summary: In this position, you would be responsible for the mechanical underwater systems. We are seeking a dedicated technical specialist with specialized expertise in underwater mechanical systems including podded propulsion drives, thrusters and fin stabilizers to support our fleet's technical operations. This shore-based role focuses on overseeing the performance, maintenance, and optimization of underwater mechanical systems across the Royal Caribbean Group fleet, that includes Royal Caribbean International, Celebrity Cruises, and Silversea Cruises. You would ensure reliable, efficient, and compliant operation of all underwater mechanical systems contributing to reduced fuel consumption, enhanced maneuverability, and minimal environmental impact. You would need to collaborate with vessel crews, shipyards, vendors, and classification societies, with occasional vessel visits and travel. Essential Duties and Responsibilities: Technical Leadership and Support: • Acts as the technical specialist within Underwater Mechanical Systems and is responsible for providing technical support and guidance to Marine Technical Operations and onboard technical teams., • Monitors and analyzes the performance of podded propulsion systems fleet-wide using remote diagnostics, condition monitoring tools in close collaboration with Vendors and Marine Asset Management., • Plans, coordinates, and supervises maintenance, repairs, and overhauls of podded propulsion units during dry docks and scheduled stops., • Troubleshoots propulsion issues remotely and on-site, minimizing vessel downtime and ensuring operational reliability., • Manages large-scale underwater system repairs and projects., • Plans, oversees and leads underwater systems capital- and dry-dock projects/maintenance., • Responsible for obsolescence management and compliance strategies., • Follows up on technical issues, manages corrective actions, and shares lessons learned. Operational Management: • Offers first and second-level support for underwater mechanical systems to ensure safe, compliant, and efficient vessel operations., • Maintains effective communication with the Marine Technology team, Marine Technical Operations, and senior Marine Management onboard., • Works closely with Ship Managers, keeping them informed about electrical issues and overseeing electrical projects., • Coordinates major underwater systems projects with Ship Managers and senior Marine Management., • Supervises and supports repairs and maintenance of vessel underwater systems., • Provides technical guidance and training to shipboard engineering teams on podded propulsion operation and best practices. Compliance and Safety: • Collaborates with classification societies and regulatory agencies., • Ensures compliance with international maritime regulations (IMO, SOLAS, MARPOL), classification society rules (e.g., DNV, Lloyd's), and company safety/environmental standards., • Conducts ship visits and inspections to confirm compliance with regulations and company policy., • Ensures all underwater system-related failures, incidents, and damages are investigated, with root cause analyses and corrective actions implemented. Conducts risk assessments and implement preventive measures for propulsion-related failures., • Shares lessons learned to prevent recurrence across the fleet., • Follows up on all underwater systems related conditions of class, non-conformities, and findings, ensuring corrections and preventive measures. Project and Vendor Management: • Identifies obsolete systems and manages upgrades., • Liaises with ABB service teams, OEMs, and shipyards for warranty claims, upgrades, and system optimizations., • Coordinates, oversees, and supports underwater system aspects of dry-dock, Revitalization, and special projects., • Keeps up with vendor technical and safety bulletins, coordinating and overseeing corrective actions., • Prepares detailed technical reports, performance analyses, and recommendations for fleet improvements, including hybrid integrations or efficiency enhancements., • Supports the Newbuilding Department with specifications, sea trials, and guarantee processes for new vessels. Team Leadership and Development: • Supervises Underwater Mechanical Systems team morale, motivation, and performance., • Supervises and supports GMO-MT Underwater Mechanical Systems riding team members., • Mentors junior colleagues, conduct training, and liaise with onboard teams and external stakeholders., • Assists the Director Electrical Systems in the succession planning, training, evaluation and development for key Marine Technology personnel shipboard and shoreside., • Responsible for training and acting as mentor for new Underwater Mechanical Systems colleagues by sharing relevant information and making sure that we apply consistent ways of working., • Acts as deputy to the Director Underwater Mechanical Systems, as needed. Financial Responsibilities: • Develops and provides guidance on maintenance budgets, spare parts inventory, and long-term service agreements for podded propulsion components and other underwater system components in close collaboration with Technical Operations., • Manages underwater system CAR projects, including those valued at several million dollars., • Accountable for budgets on assigned CAPEX projects. Qualifications, Knowledge and Skills: • Bachelor's degree in Marine Engineering, Electrical Engineering, Mechanical Engineering, or equivalent maritime qualifications (e.g., Chief Engineer Certificate of Competency)., • Minimum 10 years of experience in marine propulsion systems, with proven expertise in Azipod or similar podded/azimuth thrusters (prior sailing experience as Engineer Officer highly advantageous)., • In-depth knowledge of electric propulsion and other underwater mechanical systems., • Familiarity with ABB Azipod systems (e.g., XO, VI, CZ series) and tools like remote diagnostics and condition monitoring., • Experience in fleet technical management, dry-dock planning, and budget control within a shipping company or ship management firm., • Strong understanding of high-power systems (10-22 MW) and vessel types using Azipod (cruise, ferry, offshore)., • Excellent analytical, problem-solving, and communication skills for cross-functional collaboration., • Excellent interpersonal and communication skills for a multicultural environment., • Ability to manage multiple projects and priorities efficiently., • Financial acumen, including cost efficiency management. Preferred Skills: • ABB Marine Academy certification in Azipod systems., • Experience with ice-class or high-maneuverability vessels., • Knowledge of sustainable propulsion trends, such as battery-hybrid compatibility., • Proficiency in fleet management software and data analytics tools. Physical Requirements: • Must be able to sit, stand, write, review / type reports, compile data, operate a computer, communicate, and assess information., • May require movement around office complexes, travel, and occasional lifting (10-15 pounds)., • Work environment includes both office and non-office settings., • When visiting vessels, work may require walking up and down ramps, stairs, ladders, bending, kneeling, stooping, stretching, reaching with arms, working in confined spaces as well as working in noisy environments, wet environments, and outdoors to include various weather conditions. Agency and Third-Party Submissions: Please note this is a direct search by the Company, and applications through agencies and other third parties will not be accepted, nor will fees be paid for unsolicited resumes. Any unsolicited resumes will be considered the Company's property. We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon! It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.

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