Senior CSSC Front Line Representative
hace 2 días
Algete
Are you passionate about delivering exceptional customer experiences while solving complex inquiries across multiple languages? Then join us in our mission to pioneer smarter solutions for moving and transforming water, reducing energy consumption, and enhancing quality of life for people. Inscríbase rápido, consulte la descripción completa desplazándose hacia abajo para conocer todos los requisitos de este puesto. As our new IND CSSC Customer Service Representative, IEM & Distribution, you will be serving as the primary point of contact for customers across Iberia, handling inquiries, managing orders, and driving resolution on both general and complex cases—all while identifying opportunities to grow customer relationships. You’ll be part of a diverse, supportive and inclusive culture that celebrates our differences and puts people first by fostering growth, well‑being, and a sense of belonging. What you will be doing As a key part of the Customer Service & Solutions Center (CSSC) team, you’ll create impact by delivering outstanding customer experiences that strengthen loyalty and drive business growth across the Iberian market. Your main responsibilities include: • Handle customer inquiries via phone, email, and CRM—providing first‑contact resolution on general and complex topics including order fulfillment, invoice disputes, and project sales, • Manage the full order lifecycle: entry, changes, lead times, shipping conditions, cancellations, and progression—coordinating with External Sales, Finance, and Supply Chain, • Create and manage tickets (RFIs, RFQs, OEW, CIC Logistics) to document, track, and elevate inquiries to relevant teams, • Deliver timely quotations, pricing, delivery information, and technical advice to customers and internal sales teams, • Identify upselling and cross‑selling opportunities and hand over qualified leads to sales teams, • 3+ years of experience in customer service, order management, or a related front‑line commercial role, • Fluent in Portuguese and Spanish; working proficiency in English for internal collaboration, • Practical working knowledge of SAP (CRM/SD/MM) and proficiency in MS Office applications, • A working environment built around your needs, with flexible hours, home working opportunities and parental support., • Annual bonuses, health insurance and a strong focus on well‑being activities., • Three days’ additional paid leave for volunteering in your community. Are you ready to unlock possibilities at Grundfos? xcskxlj Apply today! To get to know us better, follow us on LinkedIn or visit #J-18808-Ljbffr