Consultant (Veeva / Salesforce) - Omega CRM, A Merkle Company
hace 2 días
Vigo
Omega CRM Consulting is looking for a Consultant/Business Analyst that would like to collaborate with one of the top global pharmaceutical companies. Main Responsibilities • Act as OPU Champion in Spain for Vault MLR issues., • Serve as Veeva Vault Corporate Representative in Spain., • Handle incident management for Vault., • Oversee management of Vault Spain users., • Manage new Vault releases and demands., • Manage Corporate Vault requirements and actions requested by Corporate, • Vault., • Communicate Vault MLR bridge between Corporate and Spain users., • Provide training to local Spain users on new releases., • Manage Spain Vault MLR teams., • Coordinate with Compliance Medicine on Vault MLR topics., • Provide Veeva CRM support, including survey management., • Manage technical incidents at the DataSteward level., • Manage local BIConnection tool., • Manage and participate in Business Solutions projects. Requirements • +3 years of proven experience in business Analysis and technical support within IT environments., • Client-Facing & Interlocution: Proven experience in client-facing roles, acting as a key point of contact to translate business requirements into technical solutions and bridge communication between Corporate entities and local business teams., • Technical Skills: Strong proficiency in SQL, Salesforce Inspector, and advanced Excel., • Process & Frameworks: Solid knowledge of process and procedure management, alongside practical experience working with Agile methodologies., • Industry Experience: Proven background and domain knowledge within the pharmaceutical sector., • Soft Skills: Demonstrated ability to drive cross-functional teamwork, manage conflict and priorities, adapt to change with an innovative mindset, and thrive in international environments., • Languages: Advanced English proficiency (C1 level minimum), both written and spoken. Desirable / Value-Add Skills (Pluses) • Salesforce & Veeva Expertise: Hands-on knowledge of Salesforce ecosystem and Veeva Vault platform is a strong plus; experience with other Salesforce Clouds is highly welcome., • ITSM Tools: General knowledge or familiarity with ServiceNow What do We offer • Permanent contract., • Flexible Schedule. We make it easy. Balance your professional and personal life., • Trainings & Certifications. Improve your skills and get the official certificate from our main partners., • Home Office., • Flexible retribution (public transport ticket, Ticket restaurant, …)., • Health insurance., • OMEGA in action. Our commitment to a better society is not just an intention. About us Omega CRM, a Merkle Company, is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data – all enhanced by AI. Together with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact. With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognised leader in the Salesforce ecosystem in Spain. We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics. Client satisfaction is at our core (rating: 4.9/5), and we’ve been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia). At Omega CRM, we believe in growth through people – guided by our values: #Talent, #Flexibility, #Commitment, and #Innovation. We grow #Together.