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  • Especialista en Atención al Cliente y Retención (media jornada)
    Especialista en Atención al Cliente y Retención (media jornada)
    hace 5 horas
    Jornada parcial
    Esplugues de Llobregat

    Elaboramos alimentación natural y de alta calidad para perros. Somos una empresa joven y en pleno crecimiento, y buscamos un perfil con experiencia real en atención al cliente que quiera crecer con nosotros. Importante: no es un puesto de dependiente/a ni de tienda; es un rol especializado de atención al cliente, fidelización y recuperación de clientes. ¿Qué harás en tu día a día? • Gestión de consultas por Zendesk (email y chat) y atención telefónica (parte central del puesto), • Recuperación de leads y seguimiento comercial, • Gestión de cancelaciones, retención y recuperación de clientes de baja, • Resolución de incidencias de forma ágil y empática, • Garantizar una experiencia de cliente excelente en cada contacto Imprescindible • Experiencia previa demostrable en atención al cliente (teléfono, email y chat), idealmente 1–2 años o más, • Experiencia trabajando con CRM o herramientas de helpdesk (Zendesk, Salesforce, Freshdesk, Odoo o similares), • Excelente comunicación oral y escrita, y soltura al teléfono, • Perfil resolutivo, proactivo y organizado Se valorará especialmente • Experiencia concreta en retención y recuperación de clientes (gestión de bajas, win-back, fidelización), • Experiencia previa en el sector Petfood o e-commerce, • Manejo de métricas de atención (tiempos de respuesta, satisfacción, tasa de retención) ¿Qué ofrecemos? • Media jornada de mañanas, contrato indefinido, • Salario competitivo acorde a la experiencia (a convenir, proporcional a la jornada), • Un ambiente joven y cercano, con posibilidades reales de desarrollo, • Formar parte de un proyecto en pleno crecimiento La posición es de MEDIA JORNADA POR LAS MAÑANAS.

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  • Commercial Department Internship
    Commercial Department Internship
    hace 3 días
    Jornada completa
    Eixample, Barcelona

    The role is based in Barcelona - Hosco's HQ About Hosco Hosco is the world's leading hospitality network, connecting top employers, talents and schools across the globe. Founded in Switzerland in 2011 and headquartered in Barcelona, we've grown over 100% YoY since 2015 — backed by 13M+ EUR in funding from leading VCs and business angels. With 2M+ registered hospitality professionals, 400+ partner schools and 30+ integrated job boards, we help the hospitality industry hire better, faster and smarter. We're a team that moves fast, thinks big and takes ownership. If you're driven by data, excited by commercial strategy and curious about how a SaaS scale-up operates — read on. About the Internship This is a rotational commercial internship embedded within Hosco's Industry team — the B2B engine serving hotels, restaurant groups, cruise lines, and all hospitality employers across EMEA and beyond. You'll rotate across three core functions: Market Research, New Business Sales Development and Customer Success. Where you spend most of your time will depend on your strengths, interests and the team's needs — we adapt to the individual. You'll work alongside Sales Executives, Sales Managers, Key Account Managers and Customer Success Managers, getting real exposure to the full commercial cycle from lead generation to renewal. You'll use the same tools as the rest of the team: Salesforce, Apollo, Lusha, LaGrowthMachine and LinkedIn Sales Navigator. This is not a shadow role. You will own tasks, be accountable for outputs and have a direct impact on revenue and client satisfaction from day one. What You'll Work On Market Research & Lead Generation (~20%) Identify, qualify and enrich target accounts across your assigned territory using tools like Apollo, Lusha and LinkedIn Sales Navigator. You'll build lead lists with contact data, firmographic details and relevant talking points, prioritised by leadscore, and assign them to the relevant Sales Executive or SDR. You'll also contribute to territory mapping and competitive intelligence to inform go-to-market decisions. New Business Sales Development (~40–60% depending on profile) Support the outbound pipeline by researching prospects, preparing outreach sequences in LaGrowthMachine, and helping Sales Executives qualify accounts — particularly companies with under 200 employees or in early pipeline stages. You'll learn to navigate Salesforce to track activity, update contact records, flag decision-makers and contribute to pipeline reporting and dashboards. You may also support demo preparation, proposal decks and ad hoc projects to improve the sales funnel. Customer Success (~20–40% depending on profile) Support the CS team with onboarding follow-ups, 6-month review preparation and renewal tracking for Gold clients. You'll help monitor account health signals, flag at-risk accounts, and prepare performance reports to share with clients during review calls. You'll get direct exposure to how we manage upsell conversations and how we measure client ROI on Hosco. What We're Looking For You don't need to tick every box — we care more about attitude than credentials. That said, the best candidates will have some of the following: Studying or recently graduated in Business, Hospitality Management, Marketing or a related field Genuine curiosity about B2B sales, SaaS, or the hospitality industry Comfortable working with data and spreadsheets — you don't shy away from a CRM Strong written and verbal communication in English and a second language at least — French, Italian, Spanish or Arabic are especially relevant for our markets) Organised, detail-oriented and autonomous enough to manage your own task list Bonus: any exposure to Salesforce, HubSpot, Apollo, LinkedIn Sales Navigator or outbound tools What You'll Get Hands-on experience across the full B2B commercial cycle in a fast-growing SaaS company Direct mentorship from Sales Managers and Customer Success Managers Real ownership — your work feeds directly into pipeline and revenue targets Access to the tools, playbooks and processes of a data-driven commercial team A front-row seat to how a scale-up operates in the HR Tech / hospitality space Barcelona office, international team, fast feedback culture Hosco is an equal opportunity employer. We welcome applicants from all backgrounds.

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