Service Manager / Service Transformation (Key Client) - (Only Spanish Residents)
20 hours ago
Valencia
Service Manager – Service Transformation (Key Client) Are you ready to take on a strategic role for one of our key clients? 🚀 We are looking for a Service Manager to lead a high-impact transformation, guiding the evolution of services from Time & Material (T&M) to managed services and fixed-price projects. This is a unique opportunity to combine strategic vision, client leadership, and operational excellence, while driving value and innovation for a major client in a highly international environment. What you’ll do • 🤝 Build strong and lasting relationships as a trusted partner for a key client., • 🛠️ Design, implement, and optimize managed services and fixed-price project models., • 📊 Define, monitor, and enforce SLAs, KPIs, and performance metrics to ensure top-quality delivery., • 🔍 Proactively manage risks and dependencies, anticipating challenges before they impact the business., • 💼 Oversee invoicing, cost control, and contract management, ensuring transparency and financial health of the engagement., • 🚀 Identify opportunities to add value through upselling and cross-selling., • 👥 Lead and coordinate multidisciplinary teams, fostering collaboration across stakeholders., • 📈 Provide progress reports and strategic insights to clients and internal leadership. What you bring • Proven experience in Service Management, ideally driving transitions from T&M to managed services., • Strong commercial acumen and negotiation skills in international corporate environments., • Solid knowledge of IT/OT technologies and service delivery models., • Experience managing SLAs, KPIs, risks, and complex projects., • Ability to lead teams and influence multiple stakeholders effectively., • Fluent in English and Spanish (C1), comfortable in multicultural environments., • Results-driven, proactive mindset with high adaptability. Nice to have: • Background in digital transformation or large-scale projects., • Familiarity with project management and reporting tools (PowerBI, SAP, etc.)., • Hands-on understanding of automation and service innovation. ✨ This role is about transforming how we deliver value for a key client. If you’re passionate about innovation, risk control, and building long-term partnerships, we want to meet you! Why you’ll love working with us • 1.200€ individual training budget for events, books, courses, certifications, etc., • Monthly team follow-ups for continuous feedback., • Teleworking and flexible working hours., • Private medical insurance fully covered., • Flexible remuneration (restaurant tickets, transport, childcare)., • Andjoy (Gymforless) & employee discounts (Club Capitole)., • Team buildings every 2 months, including summer party and Christmas dinner., • Sponsored football team & active technological communities to share knowledge. Discover our culture: Capitole Consulting See what people are saying about us: Glassdoor • 📩 Don’t hesitate to send us your profile — we are looking forward to meeting you! El empleado/a se adherirá a las políticas de seguridad de la información: • Tendrá acceso a la información confidencial relativa a Capitole y al proyecto en el que trabaja., • Tendrá que cumplir las políticas de seguridad y las políticas internas de la empresa y cliente., • Tendrá que firmar un NDA.