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PLEASE APPLY WITH A CV AND A COVER LETTER WHO WE ARE TransPerfect Gaming is a global team of passionate gamers offering world-class player support, community management, testing, localization, cybersecurity, co-development and more. Valuing innovation and teamwork, we're driven by our love of gaming. Our mission is to make every game enjoyable as our teams break language barriers and develop inclusive player communities. Together, we can create immersive experiences that resonate with players worldwide. WHAT WE ARE LOOKING FOR Are you passionate about games and project management? Do you have the strategic mind and leadership skills to ensure the success of a large 24/7 team covering over 10 languages? As a Player Support Project Manager at TransPerfect Gaming, you will be key to maintaining our high standards and fostering a positive team atmosphere. Your role will include striving to improve team performance and ensuring strong KPIs, with a focus on CSAT, QA, and productivity. You will also manage client expectations to exceed their needs. RESPONSIBILITIES • Reporting & Analytics: Design, maintain, and deliver regular Google Sheets based reports and agent journals covering quality, productivity, and player satisfaction., • Client Relations: Serve as the main point of contact, ensuring client satisfaction through high-level communication and providing actionable insights., • Team Leadership: Lead by example, training managers by demonstrating best practices. Oversee and coordinate all team members involved in your projects., • Performance Management: Regularly review team performance through one-on-one feedback sessions. Utilise performance data to identify and nurture future leaders., • Recruitment & Training: Select, interview, and onboard new team members at all levels. Set criteria for and supervise project tests and training programs., • Process Improvement: Actively seek and implement methods to enhance project efficiency. Recommend new tools, processes, or policies to boost overall performance., • Risk Management: Develop and implement solutions for potential challenges identified through project data. Advise on operational risks and capacity issues., • Documentation: Ensure all project information is meticulously documented and clearly communicated to clients., • Stakeholder Collaboration: Collaborate with internal and external stakeholders to align project goals and ensure successful outcomes., • Technology Integration: Stay updated with the latest technologies and tools in the gaming industry to incorporate innovative solutions into the support process., • Budget Management: Effectively manage project budgets to ensure cost-efficiency while maintaining high quality., • Crisis Management: Promptly handle escalations and crisis situations to maintain client trust and project stability., • Compliance & Security: Ensure all support processes comply with relevant legal, regulatory, and security requirements to protect client and player data. THE IDEAL PROFILE • A deep passion for mobile games with a solid understanding of how gaming communities work., • Highly skilled in Zendesk, Google Workspace, Discord, Teams, and Slack., • At least 3 years in a similar management role with proven experience managing teams of over 50 members., • Comprehensive understanding of GDPR and data privacy regulations within team operations and client interactions., • Demonstrated ability to achieve high CSAT levels through effective team management and client relations., • Proactive approach to problem-solving and strong analytical abilities, with experience in designing, maintaining, and delivering detailed reports using Google Sheets., • Exceptional leadership skills to inspire and manage a large, remote team and excellent communication abilities for managing client relationships., • Excellent organisational and multitasking abilities to handle multiple projects simultaneously in a dynamic, high-pressure environment., • Experience managing a multilingual team operating 24/7, with the ability to adapt to changing environments efficiently. WHY JOIN US? • Be part of an award-winning, multilingual gaming services company., • Enjoy the flexibility of remote work while staying connected to a dynamic team., • Work on exciting projects with some of the leading game developers in the industry., • Opportunities for career growth and development in a fast-paced, innovative environment., • Foster a positive team atmosphere that encourages growth and success. Interested? Then we want to hear from you! By applying, I confirm I have read and accept TransPerfect's Privacy Policy:

Logistics at full potential Are you currently based in Spain and considering an exciting move abroad? How about joining a unique international project in the Netherlands, working for a top-tier client? We are looking for an Operations Manager to support the current Ops team in our growing Distribution Centre in Lelystad. This is your chance to be part of an international team and play a key role in ensuring the smooth running of the dispatch operation 24/7 on three rotations, making sure goods are delivered on time every day. Ready to take the next big step in your career? Looking for a role with more responsibility and an exciting new challenge? Then this once-in-a-lifetime opportunity could be just what you’ve been waiting for! What you do on a typical day • Responsible for the whole Operations Process in your rotation, • Lead and drive the operation from the front, ensuring compliance, performance, and the delivery of a world-class service to our customer., • Set, agree, and manage objectives and KPI's with direct reports to achieve a ‘best in class operation!, • Measure and review operational performance against company and customer KPI’s and implement appropriate actions to seek continuous improvement., • Drive communication, engagement, and continuous improvement throughout the warehouse with a constant focus on reviewing and improving processes., • Plan, supervise and coordinate Lelystad Platform operation during shifts / areas, • Plan the weekly workload, establishing priorities to achieve the set goals, • Provide training and assessments to teams. Performance evaluations, • Guarantee the necessary resources for Warehouse Managers, • Coordinate Warehouse Manager teams What you need to succeed at GXO: • Bachelor’s degree/HBO in related fields, • Min 3 years of experience in Logistics/warehouse knowledge (Operations Manager) in automated logistics / distribution centres / warehouse / stockrooms, • Good PC skills – Microsoft Word, Excel, Outlook along with knowledge of creating and interrogating spreadsheets and data, • Knowledge of English at a professional level, • Knowledge of Spanish and Dutch is also an advantage, • Management skills, Leadership, Motivation, • Planning, conflict analysis and resolution, • Flexibility, proactiveness and initiative, • Strong communication skills, • Change and conflict management, • Influence, Innovation, • Result-oriented, persevering, decisive, stress-resistant What we offer you • Besides a competitive salary and a function with a lot of responsibilities and variety, we will assure you that not a single day is the same., • A dynamic and growing organization, with lots of space for personal input and development, • A highly motivated team on site with ambitions to grow and improve every single day., • A pleasant working atmosphere on site and in your department Your work environment Working at GXO Logistics means working in a dynamic and international organization. A fascinating environment with plenty of room for personal input and development. Employees at GXO Logistics oversee their own success. Whatever your position at GXO Logistics, you will face new challenges every day, which will enable you to develop optimally. We support you in your development, so that you can contribute to the entrepreneurship of our organisation. GXO Logistics offers advanced supply chain solutions for the world's most successful companies in many industries, like e-commerce, food & retail and industrial multinationals. In the BeNe region (The Netherlands and Belgium) GXO BeNe operates from +30 different locations with its headquarters in Eindhoven (NL). Want to know more about GXO Logistics? Watch the video below or visit our website In short, this is the next place you want to work! For more information, please contact Patricia Guisado (Corporate Recruiter), reached at Interested? Apply via the button and leave your recent CV