Bilingual Call Center Representative (FULL-TIME)
hace 1 día
San Fernando
ppSan Fernando, PH /p h3POSITION OVERVIEW /h3 pMCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on‑site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. /p pAt MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. /p pWe are seeking motivated and customer‑focused bBilingual Call Center Representatives /b to join our growing team. In this role, you will support inbound customer service and technical support programs for a diverse portfolio of commercial and public sector clients. You will assist customers in both English and Spanish by resolving inquiries, troubleshooting basic technical issues, processing account requests, and delivering an exceptional customer experience. /p pAs the first point of contact, you will build positive customer relationships through professional communication, active listening, and effective problem‑solving. This is a full‑time position with schedules that vary by client program. /p pWhether you are beginning your career or bringing previous customer service experience, we provide industry‑leading training and opportunities for advancement into roles such as Supervisor, Trainer, Quality Assurance, and Operations Management. /p pTo be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre‑employment test. /p h3Key Responsibilities /h3 ul liHandle inbound customer interactions in English and Spanish professionally and efficiently. /li liResolve customer inquiries related to products, services, billing, and account management. /li liTroubleshoot basic technical issues and provide step‑by‑step solutions. /li liAccurately document customer interactions and update account information. /li liUtilize internal systems and knowledge resources to resolve customer concerns. /li liMaintain confidentiality of customer information. /li liEscalate complex issues when appropriate. /li liMeet established quality, productivity, and customer satisfaction goals. /li liParticipate in ongoing training and development programs. /li liAdhere to attendance and schedule requirements. /li /ul h3Candidate Qualifications /h3 ul liMust be at least 18 years of age. /li liHigh school diploma or equivalent. /li liFluent in both English and Spanish. /li liStrong verbal and written communication skills. /li liBasic computer proficiency and data entry experience. /li liAbility to type at least 20 words per minute. /li liWorking knowledge of Microsoft Office applications. /li liStrong problem‑solving and customer service skills. /li liAbility to multitask in a fast‑paced environment. /li liReliable, dependable, and team‑oriented. /li /ul h3Preferred /h3 ul liOne year of customer service or contact centre experience. /li liPrevious experience supporting bilingual customer service programs. /li /ul h3Conditions of Employment /h3 ul liMust be authorized to work in the country where the job is based. /li liMust be willing to submit up to a Level II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results. /li liMust be willing to submit to drug screening. Job offers are contingent on drug screening results. /li /ul h3Physical Requirements /h3 pThis job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. /p h3Reasonable Accommodation /h3 pConsistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. /p h3Diversity and Equality /h3 pAt MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal‑opportunity work environment. /p pMCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements. /p pMCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works. /p /p #J-18808-Ljbffr