Export Customer Service
hace 22 horas
Barcelona
Role: Export Customer Service Representative Compruebe que cumple con los requisitos de habilidades para este puesto, así como con la experiencia asociada, y luego envíe su CV a continuación. Sector: Specialised industrial materials Reports to: Regional Sales Manager Job Type: Permanent contract Location: Hybrid in Barcelona Contract type: Direct employment with our client You know that feeling when your work only becomes visible when something goes wrong? Orders delayed, documentation errors, last-minute pressure, and you're the one fixing it quietly while others get the credit. Here, it’s different. This is a place where structure, precision, and calm leadership actually matter. Where your work is recognised because it directly supports global operations and revenue. Why This Role Matters This isn’t a typical “administrative” customer service role. You sit at the core of an international operation supplying specialised materials to highly regulated industries. When teams travel, when clients escalate, when processes evolve, you are the stability, the person who keeps everything running smoothly. If you’ve ever thought: “I want a role where my reliability and rigour are valued, not taken for granted,” this is exactly that. If this resonates, this role will feel natural to you: • You’re tired of chaotic workflows and want mature processes that keep evolving., • You want a workplace where quality and rigour are non-negotiable., • You enjoy being the calm, organised person who prevents problems before they appear., • You value long-term stability and a specialised industry where expertise grows over time. What You Will Own You’re not “support.” You’re a key operational partner: • Manage a portfolio of international clients across industrial sectors, • Own the full export workflow — from order to documentation to delivery, • Prevent errors, delays, and escalations, • Maintain operational continuity when managers travel, • Contribute to process optimisation and upcoming tool improvements (CRM migration in 2026) The Day-to-Day Reality If you enjoy fast-moving environments where your structure creates calm, you’ll thrive: • High volume of international requests, • Processes improving continuously, • Mixed-experience team needing a reliable anchor, • Autonomy from day one, • Leadership that trusts you and gives you space to operate This is a role for someone who likes discipline, clarity, and being “the dependable one” in complex xcskxlj operations. What Great Looks Like • Solid experience in Export Customer Service, • Experience in industrial, technical, or regulated environments, • Strong attention to detail — accuracy protects revenue, • Humble, service-first mindset, • Solid relationship-building skills, • Fluent English: Italian or German is a plus, • Calm under pressure; comfortable with complexity, • Proactive, rigorous, and structured What You Get • A stable, specialised company with international presence, • A team that values precision and professionalism, • Clear long-term growth paths as the department expands, • Influence in shaping processes during a period of change, • Hybrid work after the initial training period, • Barcelona location (Sagrada Familia area)