1000+ Best Servicio al Cliente Jobs in Vicálvaro (April 2026) - page 15

Junior Global Benefits Account Manager

13 hours ago

Madrid

This job is with MARSH , an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. We are seeking a talented individual to join our GBM (Global Benefits Management) team at Mercer. This role will be based in Madrid. This is a hybrid role that has a requirement of working at least three days a week in the office. Mercer is a world leader in workplace health and benefits. Mercer GBM team partners with employers (multinational companies) to design, implement, and manage comprehensive employee benefits programs across multiple countries. The team provides strategic guidance on benefits strategy and policy, manages vendor relationships, ensures regulatory compliance in markets, and delivers analytics and reporting to optimize cost and employee experience. Our multicultural team coordinates cross-border projects, supports employers' global HR teams, and drives solutions that balance global consistency with local markets. As an Account Manager, you will manage different multinational clients headquartered in Spain, understand their global challenges, and serve as a trusted advisor on employee benefits. We will count on you to: Manage a portfolio of multinational clients and ensure excellent customer loyalty and satisfaction as well as support client retention. Have a clear understanding of clients' priorities and actively coordinate and communicate across the teams to ensure a successful client delivery and management of global benefits in line with clients' guidelines. Manage clients' insurable benefits on a daily basis, support the implementation process, ensure key activities are completed on time and with high-quality data, and ensure internal and external teams are aligned. Serve as the day-to-day point of contact for multinational clients and internal teams, such as brokers, regarding clients' deliverables and provide guidance to the internal teams and clients. Manage delivery and materials to the clients, and present results during client meetings. Provide renewal directions and compile project timelines. Support local and global teams as well as sales opportunities. What you need to have: Degree in human resources, management, economics, law, sociology, public administration, marketing or other relevant field. At least 2-3 years of relevant working experience. Native Spanish level. Excellent command of spoken and written English (B2 minimum). Strong organizational skills. Strong oral and written communication as well as presentation skills. Team player combined with the ability to work independently with minimal supervision. Commitment to continuous learning and questioning established practices. Proficient with MS Office and general ease with different systems (ability to perform analysis in Excel and preparing PowerPoint). What makes you stand out? Knowledge and experience with employee benefits, HR and/or general insurance area. Consulting / client-facing experience. Growth mindset and out-of-the box thinking. Be passionate about making a positive impact on people's lives. Why join our team: We help you be your best through professional development opportunities, interesting work and supportive leaders. We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities. Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being. Mercer is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Mercer, visit mercer.com, or follow us on LinkedIn and X. Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. In accordance with Section 40.2 of the Royal Legislative Decree 1/2013, of 29 November, approving the Consolidated Text of the General Act on the Rights of Persons with Disabilities and their Social Inclusion, Marsh will provide a reasonable accommodation to employees and prospective employees up to the point of undue hardship as required for the individual's particular restrictions and limitations. Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.

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