Trabajos to day en Barcelona - Page 2

Our Client: Our Client believes that we are born to move, and they are committed to offering the best innovative products that combine function and fashion, performance, and style. Each international team member plays an important part in supporting the company to share these values with our customers worldwide. We are looking for extraordinary people to join our team, immerse themselves in the brand, and deliver a first-class service to our customers. Key Responsibilities: - Working collaboratively with consumers to answer product information requests and resolve queries in a skilled and professional way - You can put yourself in our customers’ shoes, analyse their problems and offer them individual solutions - Offering an omnichannel service to our consumers via telephone, email, chat, and social media - Developing a sound understanding of the products and services offered by our client - Embrace our company's values and act as a brand ambassador Requirements: - A fluent level of German with exceptional grammar and spelling skills - High level of English (both written and spoken) - A genuine passion for delivering outstanding customer service - Ability to deal with sensitive calls with empathy - Strong administrative skills with a keen eye for detail - A professional outlook and proactive approach to problem solving Benefits: - Start date: 28th of March 2024 - Contract: Temporary - 3-month contract with the view of being extended to a permanent contract - Full-time: 39 hours/week - Working days/hours: Monday to Friday - 9:00 AM to 6:00 PM - Salary: 19,400€ gross per year - Bonuses: 30% Discount on New Balance products + Monthly performance-based incentives - Holidays: 2 holidays accrued per calendar month - Bank Holidays: Extra Pay + an extra day off - Hybrid: Working from the office 3 days per month / or for client visits / Training / the rest working from home - Training: 8 Days of Full-Time paid training from the office (Mon-Fri): 10:00 a.m.–19:00 p.m. - Office location: Barcelona (La Sagrera) - Other benefits: - Best-in-class people engagement activities and programmes. - Ongoing training and development are an opportunity for you to cultivate a new and exciting career in a high-growth environment. - Employee Assistance Programme: free, confidential, and impartial guidance and support. - Employee Benefits Club: a wide range of exclusive perks and rewards as a valued member of our organisation. - Option to sign up for Discounted Private Health Insurance. - Referral Programme: Bring a Friend and get a Referral bonus - Access to LinkedIn-specialised training & courses

At Custo we are looking for a French-speaking Customer Service Agent to help us deliver the best customer experience to our clients. Who we are? We are the HUB of innovation in the world of customer experience. Our history We founded Custo in Barcelona 6 years ago and we are pioneers in combining the integration of technology and artificial intelligence to improve the interaction between brands and their customers. Our Mission Our goal is simple but powerful: We want customers to feel happy when interacting with brands. Everyone appreciates friendly help when an issue arises, and we're here to provide it! What will you find at Custo? A young, motivated, and committed team. A fun and professional work environment. Office strategically located in PIER1, where the Tech Barcelona ecosystem allows us to keep up to date with the tech scene. Afterwork and team events. Our Values Teamwork: everyone, from our internal team to clients and suppliers, is important and respected. We work together as a team towards the same goals. Transparency: We simplify information to improve communication. Expertise: Continuous improvement is our essence, we have a personal and professional growth mentality. Tech: It is our ally, we integrate it to improve, never to replace. Always looking for the best innovation and technological solution. Barcelona is in our hearts. Our team is international, and Barcelona is home. We enjoy the energy and unique culture of this city. What will you do? As a Customer Success Officer, you will join our team to provide the best customer experience journey for a particular customer, offering the support they need to feel comfortable and understand that their needs are also ours: You will be in charge of updating and keeping our customers' incidents, and inquiries up to date quickly and effectively, resolving issues with empathy and care, and documenting pain points to share with internal teams. You will ensure the best attention to our customers, by phone, email, or any other channel, offering the necessary support to make them feel comfortable and understand that their needs are also our needs. You will deal with the possible incidences that take place in the day-to-day without missing a good smile. You will be part of the Customer Success department in an environment where we value the same level the professional skills and human quality, working together as a team towards the same goals. About You Experience: Previous experience in customer success Customer-centric: You know how to anticipate client's needs and provide the best customer experience Problem-solving: You are proactive in finding solutions to challenges and obstacles Collaboration and adaptability: You have a teamwork mindset and you are an open-minded, adaptable, and fast learner Tech start-up mindset: You are tech-friendly and you like to be updated with the latest tech innovations. Languages: You are a French native. English is a plus What you can expect Be part of a start-up hub in the growth and development phase A place to grow by encouraging and supporting curiosity and an open mindset A culture that prioritizes safety and well-being A strong belief that teamwork with clients is the key to achieving the best results Hybrid work Office located 5 minutes from the beach Unlimited coffee, fresh fruit and snacks Afterwork and Company events If you are a silver lining person who, when faced with a challenge, always looks for solutions and you feel like this offer is tailored for you... we would love to meet you! Diversity, Equity, and Inclusion Custo is committed to creating a diverse and inclusive environment where people from all backgrounds can thrive. Different opinions and viewpoints are key to our success. Custo will consider all applications for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, disability, age, or any other condition.