Platform Support & Onboarding Engineer - Boehringer Ingelheim
5 hours ago
Sant Cugat del Vallès
Overview In this role you enable product teams to adopt and leverage the Enterprise Data Platform, guiding onboarding and solution design. You will contribute to the Onboarding Hub, delivering automation, AI-powered experiences, and self-service capabilities. You collaborate with cross-functional teams to ensure secure, scalable platform usage and smooth feature adoption. Your work shapes data-driven delivery across the organization and accelerates value from platform services. Compensaciones / Beneficios • Flexible working conditions, • Life and accident insurance, • Health insurance at a competitive price, • Investment in your learning and development, • Gym membership discounts Responsabilidades, • Act as a technical contact to onboard new product delivery teams to the Enterprise Data Platform and drive platform adoption., • Collaborate with product teams, solution architects, and engineering to design and implement solutions using platform capabilities (cloud services, data platforms, analytics, AI services, CI/CD, developer tooling)., • Contribute to architecture reviews and advise on standards, security, and engineering best practices., • Provide technical support and consultancy, coordinate escalations, and work with platform engineering to resolve issues., • Develop and improve the Onboarding Hub and platform products, delivering new functionality and AI-powered experiences., • Design and implement integrations with Jira, ServiceNow, Confluence, cloud platforms, identity management, and internal data platform services., • Support software releases and deployments across environments to ensure reliability and feature adoption., • Identify opportunities to improve user experience and platform adoption through automation, AI-assisted solutions, and onboarding enhancements., • Collaborate with platform engineering and development teams to share feedback and drive platform enhancements., • Create technical documentation, onboarding materials, and lead enablement sessions for the user community. Requisitos principales, • Bachelor's or Master's degree in Computer Science, Software Engineering, Information Technology, or a related field, • 4-5 years of experience in Software Engineering, Platform Engineering, Technical Consulting, Developer Enablement, or a similar role, • Hands-on experience with Python and modern software engineering practices, • Strong knowledge of REST APIs, microservices, and system integrations, • Experience with AWS and/or Azure, • Experience with SQL and modern data platforms in analytics or data engineering, • Familiarity with CI/CD, Git, automated deployments, and DevOps, • Experience integrating Jira, Confluence, ServiceNow, identity management platforms, or similar tools, • Exposure to AI-enabled apps, workflow automation, self-service platforms, or developer productivity solutions, • Experience working in Agile environments and with cross-functional teams, • Strong communication skills with technical and non-technical stakeholders, • Professional proficiency in English, • strong communication, • stakeholder engagement, • collaboration, • Python, • REST APIs, • microservices