Automotive Aftersales Director H/F
hace 5 días
Courbevoie
Company Overview As the third-largest Chinese automotive exporter, Chery Automobile Co., Ltd. will enter the French market in spring 2026 with its brands Omoda and Jaecoo, positioned in the electrified SUV segment tailored for European customers. With a presence in more than 100 countries, the group has sold over 17 million vehicles since its creation and reached 2.6 million units in 2024, including 1.14 million units exported. In this fast-growing context, Omoda & Jaecoo Automobile France SAS is establishing a solid operational structure to ensure a successful launch in France. Work location: Courbevoie Director Aftersales France (F/M) Role Purpose Define, structure, and lead the Aftersales strategy for Omoda & Jaecoo in France, ensuring: • a high level of service quality,, • optimal operational efficiency,, • the development of a strong and fully compliant service network aligned with Chery Group standards, Key Responsibilities 1. Strategy & Deployment • Define the Aftersales strategy and development roadmap for France, aligned with Chery Group’s global direction., • Adapt international standards to French market requirements and ensure phased implementation., • Develop annual business plans for aftersales operations, commercial incentive programs, and project launches., • Manage and analyze spare parts supply and pricing, adjusting strategies based on data insights. 2. Aftersales Operations Management • Structure, organize, and oversee all Aftersales functions (service, parts, warranty, training, quality, etc.)., • Implement efficient organizational processes and coordinate cross-functional departments (Network, Quality, Logistics, Finance, Marketing)., • Define operational KPIs and ensure they are achieved., • Monitor regional business performance, including KPI achievement and dealer effectiveness., • Lead the design and development of service products in response to market demands. 3. Service Network Development • Build, develop, and supervise the national network of authorized service centers., • Establish recruitment, certification, and audit standards for approved repairers., • Monitor network performance: service quality, technical campaigns, parts operations, training, and customer satisfaction. 4. Customer Experience & Brand Image • Implement an effective and responsive customer complaint management system., • Lead Aftersales marketing initiatives to strengthen brand reputation and customer loyalty., • Maintain fluid communication with Chery Group headquarters to escalate local issues and coordinate corrective actions. 5. Financial & Budget Management • Prepare the annual Aftersales budget and monitor execution., • Optimize operational costs while maintaining high service quality., • Master’s degree (Bac+5) in management, automotive engineering, business administration, or a related field., • Minimum 10 years of experience in the automotive industry, including at least 5 years in Aftersales leadership roles (OEM, importer, or dealer network), ideally within a fast-paced international environment or start-up phase., • Demonstrated experience in building, managing, and optimizing Aftersales networks within both B2B and B2C ecosystems., • In-depth knowledge of the French automotive market, regulatory frameworks, service network operations, and customer expectations., • Native or near-native French proficiency, with fluent English required for daily interaction with international teams., • Strong leadership qualities, strategic mindset, and proven ability to manage and develop high-performing teams., • Comfortable working in a multicultural, rapidly evolving, and high-growth environment., • Proficient in Microsoft Office; familiarity with digital Aftersales tools, service platforms, or network management systems is an advantage. Data Protection Notice Your application data is processed exclusively for recruitment purposes, confidentially and securely. It is retained for up to 24 months after the last contact. You may exercise your rights at any time by contacting:
