Business Analyst - Client Support
il y a 3 jours
Paris
About Orchestrade Orchestrade is the market leading complete cross asset front-to-back trading and risk management platform used by investment banks, hedge funds, asset managers, private banks, energy and utility companies. A trusted technology partner that truly understands and meets the needs of firms, from start-up operations to the largest global enterprises. About the Position This position is ideal for anyone who is interested in working in a FinTech company as a career and enjoys working in a fast-paced environment. The candidate will have the opportunity to work on financial derivatives products as well as energy/commodity derivative products. Job Summary: The Business Analyst will support the growth of Orchestrade through research, development validation and direct interaction with clients. Duties/Responsibilities: • Conduct meetings with clients to interpret their business requirements and urgency of their issues. Analyze market and client requirements by understanding the client’s scenario and integrate into Orchestrade’s capabilities., • Investigate issues raised by clients and compile a first analysis. Identify the root cause of client issues, which may include debugging, to prepare a complete development ticket. Communicate findings with developers to provide functional aspects of changes or enhancements., • Provide test cases that cover the client’s scenario, regression testing, and other future scenarios that any other client may come across., • Liaise between internal and client project managers including developers and QAs to ensure timely delivery of development items to clients., • Serve as a point of contact for clients. Develop and maintain strong client relationships by understanding the client set up and operations and managing client concerns and needs., • Maintain consistent delivery results and ticket procedures., • Work with Head of Support to ensure all tickets are delivered according to client expectations, • Prepare internal comments and/or documents for collaboration and knowledge sharing with the team. Requirements: • BS/MS degree in Financial Engineering, or equivalent., • One to three years of professional experience in the financial industry., • Experience in Object-Oriented Programming. C#/C/C++ is preferred, but knowledge of other languages will also be advantageous., • Knowledge of application functionality and data management concepts., • Excellent communication skills – both written and oral (English)., • Strong Business Analysis skills are required – including data extraction, analysis and logical problem-solving skills., • Self-motivated and can work collaboratively within a team., • Should be eager to explore new concepts and willing to learn. Physical Requirements: Stationary for periods of time at a desk with computer monitors Work Environment: Common office Travel: None Career Path: Role may transition into a senior role.
