Technical Support Manager
hace 3 días
Saint-Michel-sur-Orge
Bring your energy to Aggreko as Technical Support Manager based in Europe. You’ll play a key role in leading and evolving our Technical Support Desk, ensuring timely, high-quality technical support across business operations and sales communities, with a strong focus on product support, compliance and solutions compatibility. Power without pause. Heating, cooling and oil-free air without end. We keep our customers’ worlds on. From world-class events that last a few weeks to mining operations and remote communities who rely on us for decades. What you’ll do as a Technical Support Manager: • Own the accurate and timely delivery of technical support across the business., • Triage, measure, review and act on support needs to enable teams to achieve growth and revenue targets., • Act as the SME for product compliance, ensuring alignment with EU and local regulations (including F-Gas, PSSR, PED, MPD)., • Support safe, compliant operations across our product and accessory portfolio., • Support optimisation tools to ensure correct solution sizing and strengthen technical confidence across the business., • Enhance ways of working by introducing AI tools and self-service support models, improving speed and accuracy of technical assistance., • Build technical knowledge across teams, supporting product education, application development and early-life issue resolution., • Drive customer satisfaction by addressing feedback, improving solution sizing and promoting low-emission technologies. You are: • An experienced technical leader with a strong background in power, temperature control or industrial equipment solutions., • Knowledgeable in EU compliance and regulatory frameworks (e.g. F-Gas, PED, PSSR)., • Proven experience managing teams across multiple locations., • Ability to lead effectively through periods of change, maintaining engagement and performance throughout transitions., • Commercially aware, with a track record of supporting sales and operational teams to achieve performance targets., • Data-driven, with experience using digital tools and analytics to improve decision-making and outcomes. Here’s what you’ll get? • Flexible home-based working, offering a strong work-life balance., • A key leadership role with the opportunity to shape technical support strategy across Europe, • Exposure to innovative technologies, including AI-driven support tools and connected solutions, • Competitive salary, bonus and benefits package, with opportunities for career progression, • A collaborative, purpose-driven environment focused on delivering sustainable energy solutions, • Ongoing training, development and access to global expertise within Aggreko Our people are can-do, positive, resilient and persistent. If that feels like you, apply now and build your career with the people bringing energy to the world. LI-LW1