Account Manager (Sales) - Treasure Garden Jewellery - London

At Firmdale Hotels, we pride ourselves on our collection of unique, award-winning hotels located in the heart of London and New York. Our hotels are known for their vibrant, stylish interiors and exceptional service. We believe in creating an unforgettable experience for our guests, making every stay special through personalised service and attention to detail. We have an exciting opportunity for a dedicated and enthusiastic Reservations Agent to join our esteemed team at the Covent Garden Hotel. As a Reservations Agent, you will play a crucial role in delivering outstanding service to our guests, ensuring every interaction is memorable and exceeds expectations. Responsibilities: • Provide inspirational and personalised service to guests, ensuring all inquiries are handled with the utmost care and professionalism, • Collaborate with the front office team to manage reservations efficiently and accurately., • Demonstrate excellent attention to detail when handling guest information and special requests., • Utilise your knowledge of our hotel rooms, facilities, and services to confidently recommend rates and packages to guests and external agents., • Maintain impeccable presentation and a warm, welcoming demeanour at all times., • Foster strong relationships with guests and team members through effective communication and interpersonal skills. What you Need: • A team player with a keen willingness to collaborate and contribute to the success of the team., • A customer-focused individual who is passionate about delivering exceptional service., • An engaging communicator with warmth and impeccable presentation skills., • A detail-oriented professional who strives for excellence in every task., • Enthusiastic and energetic, with a genuine passion for hospitality and guest satisfaction. What We Offer: • We offer a competitive salary plus service charge and benefits to be discussed at venue, • Access to Stream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching., • Health cash plan (including contributions towards dental, optical, alternative and complementary therapies), • Discounted cinema tickets, gym membership, travel, retailers and restaurants, • Complimentary meals on shift, • Referral bonus scheme for recommending top talent, • Flexible scheduling without split shifts, • Dry cleaning service for work attire and discounted personal dry cleaning, • Enhanced holiday allowance based on length of service, • Season ticket loan for convenient commuting, • Ongoing training, professional development, and fully funded English lessons, • Regular social events, team activities, and fitness sessions, • Benefits like cycle to work scheme and annual long service awards, • One allocated paid day per year for volunteering work, • Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks, • And much more!! About Us Set on historic Monmouth Street, in one of London's most loved and lively neighbourhoods, Covent Garden Hotel sits at the heart of the city's theatre district. With the Royal Opera House, Covent Garden Piazza and Neal's Yard all close by, and independent boutiques, cafés and bars lining the surrounding streets, it's a location that buzzes with energy and creativity. At Covent Garden Hotel, each room is individually designed by Kit Kemp with her characteristic flair, reflecting the spirit of the neighbourhood. To work here is to be part of a team that brings energy, commitment and pride to everything they do, delivering warm and memorable guest experiences in one of London's most vibrant addresses. You'll be joining a team whose Awards and Accolades speak for themselves: • Sunday Times Best Places to Work 2024, 2025 & 2026, • Two Michelin Keys, 2024, 2025, • Readers' Choice Awards, Condé Nast Traveller, 2025, • Best Hotels in London, British Vogue, 2024 You can see a full list of our awards and accolades here: Firmdale Hotels was founded in London, in 1985 by husband and wife team, Tim and Kit Kemp. Today, Firmdale has grown to include hotels and private residences across London and New York as well restaurants, bars, spas, an online shop, interior design studio and Laundry facility. Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process. In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.

Are you passionate about delivering exceptional guest experiences in a luxurious setting? Firmdale Hotels, renowned for its unique blend of luxury, comfort, and impeccable service, is looking for a dynamic Reservations Manager to join our esteemed team at the Haymarket Hotel. Firmdale Hotels is a collection of award-winning boutique hotels in London and New York, celebrated for our beautifully designed interiors, distinctive style, and commitment to excellence. Our hotels offer a unique and personal touch, ensuring that every guest enjoys a memorable stay. As the Reservations Manager, you will play a crucial role in overseeing the daily operations of our reservations department. Reporting directly to the Deputy and General Manager, you will ensure that all reservation enquiries are handled efficiently and that our guests' needs are met with the highest standards of service. Responsibilities: • Run the daily operations of the reservations department, managing all incoming reservation enquiries., • Ensure that every interaction with guests, travel agents, and colleagues reflects our commitment to exceptional service., • Manage the financial aspects of the department, including budgets and forecasting, to meet our business objectives., • Produce weekly and monthly departmental reports for the General Manager, providing insights and updates on performance., • Build and maintain strong relationships with travel agents, clients, and guests to foster loyalty and repeat business., • Uphold Firmdale's high standards in every aspect of your work, from handling complaints to conducting Duty Manager shifts. What you Need: • Previous experience as a Reservations Manager or Supervisor in a high-end hotel operation is essential., • Familiarity with the Opera system is required., • A strong understanding of all Front Office operations is crucial., • Exceptional communication and customer service skills are a must., • The ability to thrive under pressure and in a busy environment is key., • A deep understanding of current hospitality trends and competitor offerings., • Impeccable organisational skills and attention to detail., • Capable of motivating and training a team, providing solid leadership. What We Offer: • We offer a competitive salary plus service charge and benefits to be discussed at venue, • Access to Stream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching., • Health cash plan (including contributions towards dental, optical, alternative and complementary therapies), • Discounted cinema tickets, gym membership, travel, retailers and restaurants, • Complimentary meals on shift, • Referral bonus scheme for recommending top talent, • Flexible scheduling without split shifts, • Dry cleaning service for work attire and discounted personal dry cleaning, • Enhanced holiday allowance based on length of service, • Season ticket loan for convenient commuting, • Ongoing training, professional development, and fully funded English lessons, • Regular social events, team activities, and fitness sessions, • Benefits like cycle to work scheme and annual long service awards, • One allocated paid day per year for volunteering work, • Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks, • And much more!! About Us Housed in a landmark Regency building designed by the legendary architect John Nash - of Buckingham Palace, Marble Arch and Trafalgar Square fame, Haymarket Hotel is one of London's most elegant addresses. Inside, the generous proportions of Georgian architecture are combined with bold colour, rich pattern and contemporary art, creating an atmosphere that is as inspiring as it is welcoming. Situated in the heart of the West End, moments from the city's finest theatres, museums, restaurants and landmarks, Haymarket Hotel is a place where history and creativity meet. Featuring unique spaces, such as an 18m pool and a 5-bedroom Townhouse, the hotel offers guests distinctive stays with scope for creativity and award-winning hospitality. To work here is to be part of a team that takes real pride in their surroundings and in delivering warm, memorable experiences for every guest. You'll be joining a team whose Awards and Accolades speak for themselves: • Sunday Times Best Places to Work 2024, 2025 & 2026, • Two Michelin Keys, 2024, 2025, • Top-Rated Tablet Hotels of All Time, 2025, • Condé Nast Traveller 'Triple Crown', 2026, • One AA Rosette for Culinary Excellence, Brumus Bar & Restaurant, 2025, • AA Breakfast Award, Brumus Bar & Restaurant, 2025 You can see a full list of our awards and accolades here: Firmdale Hotels was founded in London, in 1985 by husband and wife team, Tim and Kit Kemp. Today, Firmdale has grown to include hotels and private residences across London and New York as well restaurants, bars, spas, an online shop, interior design studio and Laundry facility. Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process. In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.

Location: Waterloo, London Hours: 4:00am–1:00pm, plus one Friday night shift per fortnight Salary: £30,000–£40,000, depending on experience Company Overview Butcher & Edmonds Ltd is an independently family run catering butchers located in Central London, supplying many of London’s finest restaurants, hotels and gentleman’s clubs. Having been in operation since 2004, we pride ourselves on providing high-quality meats and exceptional service to some of the best chef’s in London. Our commitment to sourcing the best products and delivering outstanding service sets us apart in the industry. The role We are looking for a highly organised and adaptable person to join our small office team at a busy London food wholesaler. This is a crucial hybrid role sitting between operations, customer service, sales administration and basic finance. It is not a traditional sales account-management position. You will help ensure that customer orders are processed accurately, deliveries run smoothly and the day-to-day operation of the business remains organised. The role could suit an operations or administrative professional who would like to become more customer-facing. It could equally suit someone from a sales or customer-service background who enjoys detail, systems and operational responsibility. We are open to candidates at different stages of their careers. A more junior candidate could join as an Operations & Customer Service Executive and develop into the position, while an experienced candidate could take ownership of the role at manager level. You will join a small office team consisting of the General Manager/Sales Director and a Credit Controller/Customer Service Executive. As a result, you will need to be comfortable taking responsibility, switching between priorities and helping wherever required. Key responsibilities Order processing and customer service • Take customer orders by telephone, email and other ordering channels., • Enter orders accurately and efficiently into our ERP system., • Provide telephone customer service to chefs and hospitality customers, particularly during the busy period between 8:00am and midday., • Respond to product, availability, pricing, delivery and order queries., • Resolve routine problems quickly and escalate more complex issues when required., • Build strong, helpful relationships with customers through reliable day-to-day service., • Support customers with additions, amendments, shortages and urgent requirements. Operations and delivery coordination • Act as a link between the office, customers, warehouse and delivery team., • Help coordinate our five delivery drivers throughout the morning., • Communicate delivery instructions, changes and customer requirements clearly., • Respond to delivery queries and help resolve delays or other issues., • Ensure relevant information is passed accurately between customers, drivers and the wider team., • Support the smooth running of daily sales and delivery operations. Systems and administration • Maintain accurate customer, order, pricing and product information., • Carry out regular data entry and general sales administration., • Support the business through its move to a new ERP system., • Help test processes, identify issues and ensure information is transferred accurately., • Contribute to improving administrative and operational processes., • Produce basic reports and information when required. Bookkeeping support • Undertake basic bookkeeping and finance administration., • Assist with invoices, credits, account queries and record keeping., • Work closely with the Credit Controller to ensure customer information is accurate., • Investigate straightforward discrepancies and ensure supporting information is properly recorded. Night-team cover • Work one Friday night shift per fortnight as part of the normal rota., • Provide holiday cover for the Night Sales Operations Manager for approximately 24 shifts per year., • Manage night-time order processing and sales operations confidently when providing cover., • Ensure a clear and accurate handover between the night and daytime teams. General responsibilities • Provide flexible support across the business as priorities change., • Complete ad hoc administrative and operational tasks., • Help maintain high standards of accuracy, communication and customer service., • Take ownership of problems and follow them through to resolution. About you You will be practical, dependable and comfortable working in a fast-moving environment where customer requirements can change quickly. You should have: • Strong organisational skills and excellent attention to detail., • A confident, friendly and professional telephone manner., • Experience in operations, administration, customer service, sales support or a related role., • The ability to enter and manage data accurately., • Confidence using business software and learning new systems., • The ability to prioritise several competing tasks., • A calm and solutions-focused approach to problems., • The confidence to communicate with customers, drivers, warehouse colleagues and managers., • A willingness to take responsibility within a small team., • Flexibility around the early-morning hours, Friday-night rota and holiday-cover requirements., • Experience of foodservice, hospitality, wholesale, logistics, order processing, bookkeeping or ERP systems would be useful, but is not essential for the right candidate. What we offer • A salary of £30,000–£37,000, depending on experience and the level of responsibility assumed., • The opportunity to occupy a central and influential position within a growing business., • Broad exposure to customer service, sales operations, logistics, finance and business systems., • The chance to play an important role in the implementation of a new ERP platform., • Genuine scope for the position to develop as the business grows., • A supportive, close-knit working environment where individual contributions are visible and valued., • Annual 4 weeks' holiday, • Discretionary Christmas bonus, • Company Pension, • Discounted Staff Meat, • A supportive & collaborative working environment, • This is an excellent opportunity for someone who enjoys both people and processes: a capable operator who wants more customer contact, or a customer-facing professional who would like to develop broader operational experience.

Service Delivery Partner Location: Hybrid Salary: Up to £65,000 (depending on experience) Are you an experienced digital agency professional who knows how to navigate public sector contracts and build rock-solid client relationships? We are Olive Jar Digital, a fast-growing digital agency based right in the vibrant heart of London’s Soho. We design and deliver innovative digital services that solve complex problems and genuinely improve outcomes for users. We partner with public sector organisations to deliver meaningful digital transformation, and we need someone to take the reins on our strategic client relationships. This isn't your standard account management gig. We need someone who truly understands the realities of delivering consultancy services into government departments. You’ve been agency-side, you know the digital landscape, and you can confidently balance commercial, contractual, and operational relationships while driving business growth. The Role As our Service Delivery Partner, you will be the senior relationship owner for a portfolio of key public sector clients. Your mission is to ensure we deliver on our promises, maximise commercial opportunities, and keep our client partnerships strong and growing. Working closely with our delivery teams, practice leads, and senior stakeholders, you will ensure our services hit the mark, risks are managed before they become problems, and Olive Jar Digital remains the trusted partner our clients rely on. What you'll be doing: • Owning the Relationship: Acting as the primary commercial and contractual lead across your public sector portfolio, building trust with senior stakeholders and procurement teams., • Commercial Leadership: Leading contract governance, renewals, extensions, and commercial negotiations, while proactively identifying opportunities for account growth and new service offerings., • Service Oversight: Collaborating with delivery and leadership teams to ensure we meet KPIs, SLAs, and contractual commitments. You'll facilitate service reviews and manage escalations smoothly., • Strategic Guidance: Driving long-term account planning, providing insight into client priorities and market trends, and championing continuous improvement in how we serve our clients. What We’re Looking For You are a seasoned professional with a background in a digital consultancy, professional services, or agency environment. You know how to manage public sector accounts and have a strong grasp of procurement frameworks and contract management. Essential Experience: • Significant experience managing public sector clients (central government, arms-length bodies, or local government) within an agency or consultancy setting., • A proven ability to navigate complex stakeholder relationships at a senior level., • Strong commercial awareness, contract negotiation skills, and a track record of overseeing service delivery against strict KPIs., • Excellent communication, relationship-building, and influencing abilities. Bonus points if you have: • Experience working within Government Digital Service (GDS) environments., • Knowledge of agile delivery methodologies and experience managing multidisciplinary digital teams., • Familiarity with frameworks like Digital Outcomes and Specialists (DOS) or G-Cloud. The Package We believe in transparency, so here is what you can expect: • Salary: Up to £65,000, depending on your experience., • Working Pattern: Hybrid – 3 days a week soaking up the creative energy in our Soho office, and 2 days working remotely., • Pension, • Health Care Scheme, • Electric Car Scheme, • Gym Membership Why Olive Jar Digital? We pride ourselves on building a culture where talented people can do their best work without unnecessary red tape. We collaborate openly, value fresh ideas, and empower our teams to make a genuine impact. You’ll be joining a growing agency full of passionate digital specialists who care about creating services that actually matter. If you're ready to take ownership of impactful public sector projects and help drive our commercial success, we’d love to hear from you.