Assistant Reception Manager

Oficina y Administración

hace 2 días283 vistas

We required a service of an Assistant Manager Front Office, a responsible and very sociable one, ready to develop and grow with us. If you are interesting, responsible with active personality. You truly loves and knows how to socialize, we will be glad to accept you into our team!
Responsibilities:
Achieve positive outcomes from Guest queries in a timely and efficient manner.
Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required.
Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments.
Maximize room occupancy and use up-selling techniques to promote hotel services and facilities.
Demonstrate a high level of customer service at all times.
Attend appropriate training courses, when required, and assist with the Night Team’s training and development efforts.
Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties.

Please Note The Following:
Monthly Salary: 4500GBP and above depending on level of experience.
Employment type: permanent, (Full Time)

Requirements:
As the Assistant Manager Front Office at Shangri-la Hotels, you have a crucial role in overseeing the daily operations of the front office, ensuring guest satisfaction, and managing the front office team. Your responsibilities include managing room reservations, coordinating with other departments for room readiness, and handling guest complaints and queries. Your role is vital in providing excellent customer service, which directly impacts the hotel's reputation and success. You also play a key role in training and developing front office staff, ensuring they deliver the highest standards of service. Your leadership and management skills are essential in maintaining a productive and motivated team.

Other Available Positions:
Concierge
Translator
Receptionist
Barista
Waiter

  • Experiencia
    No se requiere
  • Idiomas
    Inglés – Avanzado
  • Jornada
    Completa
  • Horario
    Monday - Friday 8am-4pm
  • Salario
    4.500 £ – 6.000 £ mensual
  • Extras
    Paid Vacation/Leave, Health Insurance and Retirement and Accommodation

pin icon31 Saint Thomas Street, SE1 9QU, London

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RecepcionistaLondon

Lodging • 51-250 empleados

En JOB TODAY desde abril, 2025

The Shard was conceived as a building with multiple uses: a vertical city where people could live, work and relax. It comprises world-class offices, award-winning restaurants, the 5-star Shangri-La Hotel, exclusive residences and the UK’s h

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sara NarisiActivo hace 1 día
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