Branch Manager

Gerencia

hace 2 días119 vistas

Job Title: Branch Manager
About the brand:
At Mammy Pancake, we believe that the best egg puffs should be available everywhere. With shops currently across Hong Kong and Taiwan, we are proud to announce the opening of our first UK store!
Join Mammy Pancake, a brand originating from Hong Kong committed to popularising traditional egg puffs. Collaborating with both local and global partners, we meticulously select premium ingredients to craft innovative renditions of this beloved Hong Kong delicacy.
About the job:
As the Branch Manager, you will play a pivotal role in launching and leading our first UK store. You will be responsible for overseeing all aspects of the store’s operations, ensuring a seamless experience for both customers and staff. Your leadership will be essential in upholding Mammy Pancake’s high standards of quality, service, and efficiency. This position offers a unique opportunity to shape the success of our brand in a new market and to be a key part of our expansion journey.
Role and Responsibilities:
  • Oversee day-to-day operations of the store, ensuring the smooth functioning of all aspects, including the kitchen, dining area, and customer service.
  • Staff Supervision: Recruit, train, and supervise restaurant staff to deliver excellent customer service and maintain high standards of cleanliness and efficiency.
  • Financial Management: Prepare and manage budgets, analyse financial reports, and implement cost-control measures to optimise profitability.
  • Promotions and Marketing: Work with the marketing team to develop and implement promotional strategies to attract new customers and retain existing ones.
  • Monitor inventory levels, place orders for supplies, and manage inventory to minimise waste
  • Ensure that every guest receives prompt and friendly service, addressing any customer concerns or complaints in a professional manner.
  • Maintain high standards of food quality and presentation, adhering to health and safety regulations at all times.
  • Ensure compliance with company policies and procedures, as well as local health and safety regulations.


Requirements:
  • Must be authorised to work in the UK
  • 2+ years of experience in a supervisory or managerial role in the food service industry preferred.
  • Strong leadership qualities with the ability to motivate and inspire a small team.
  • Passion for providing exceptional customer service and creating a positive dining experience.
  • Excellent organisational and time-management skills, with the ability to prioritise tasks effectively.
  • Resourceful and proactive in resolving issues and finding solutions.
  • Willingness to work flexible hours, including weekends and holidays, as required by the demands of the business.


If you are a motivated individual with a passion for the food service industry and a commitment to excellence, we would love to hear from you. This is an exciting opportunity to be a part of Mammy Pancake’s expansion into the UK market and to lead a team dedicated to delivering high-quality food and exceptional customer service. Apply now to join us on this delicious journey!
  • Experiencia
    Se requiere
  • Jornada
    Completa
  • Horario
    40-48 Hours per week
  • Salario
    17,5 £ – 20 £ por hora
  • Extras
    Tips, Annual Bonus

pin iconPortobello Road, London

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Coordinador/aLondon

Dessert Cafe • 1-10 empleados

En JOB TODAY desde abril, 2025

At Mammy Pancake, we believe that the best egg puffs should be available everywhere. With shops currently across Hong Kong and Taiwan, we are proud to announce the opening of our first UK store!

Don Lai avatar icon
Don LaiActivo hace 2 días
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