Call Centre Agent

Job Title: Customer Service Advisor (Remote) Location: Remote Employment Type: Full-Time Job Overview: Clear Path Global Solutions is looking for a dedicated and empathetic Customer Service Advisor to join our remote team. As a Customer Service Advisor, you will provide top-notch support and assistance to customers across various channels, including phone, email, and chat. Your role is key in delivering positive customer experiences, resolving inquiries, and representing our company’s commitment to excellence in service. Responsibilities: - Provide professional, friendly, and accurate assistance to customers via phone, email, and chat. - Resolve customer inquiries, issues, and complaints effectively and in a timely manner. - Understand and follow company policies and procedures to address customer needs. - Use CRM and other tools to document customer interactions and ensure data accuracy. - Identify and escalate priority issues to appropriate teams when necessary. - Collaborate with team members to ensure consistent, quality service. - Continuously seek feedback to improve customer satisfaction and efficiency. Requirements: - Communication Skills: Excellent written and verbal communication skills. - Tech-Savvy: Proficiency in CRM software, Microsoft Office, and/or other support tools. - Problem-Solving Skills: Ability to think critically and resolve issues independently. - Time Management: Strong organizational skills and ability to handle multiple tasks. - Customer-Oriented: Empathetic, patient, and genuinely committed to helping customers. - Equipment: Reliable high-speed internet connection and a quiet workspace for remote work. Benefits: - Work from Home: Enjoy the flexibility of a fully remote position. - Competitive Salary: Fair compensation and opportunities for advancement. - Training & Development: Continuous training to support your growth and success. - Flexible Schedule: Options to work with flexible hours based on client needs. Join us to make a meaningful impact on customer experiences and be part of a supportive, dynamic team from the comfort of your own home.

Here at PRS Recruitment we are looking for Reservation Agents for the festive period to work with one of our clients who are a collection of London’s most luxurious restaurants. As Reservations Agent, you will be part of the Reservations Team for the restaurants and will be based at our Clients head office. The role: · 5 days over 7, must be flexible with working weekends. · Shifts are 9-6pm, 10-7pm and 11-8pm. · The role will start from 11th November and run until the end of the year. You must be fully available throughout this period (Closed on Christmas day). · £15 per hour (this includes holiday pay with in the pay rate) Duties: · Receive incoming reservation requests from customers and record their details, including name, contact information, party size, date, and time of reservation, special requests. (e.g., dietary preferences, celebrations), and any other relevant information.) · Provide excellent customer service by being courteous, friendly, and attentive to customers' needs and preferences. Answer any queries customers may have regarding the restaurant, its offerings, and reservation policies. · Use the restaurant's reservation management system effectively to input and manage reservations, update the status of reservations, and ensure accurate seating arrangements for different party sizes. · Coordinate with restaurant hosts, servers, and management to ensure the seamless flow of reservations and to meet guests' needs efficiently during peak hours. · Enforce and adhere to the restaurant's reservation policies, such as cancellation policies, deposit requirements for large groups, and any other relevant rules.

Turkish Speaking Customer Representative (VIP) This professional company is dedicated to delivering exceptional customer service, specifically catering to High-Value Clients. We are a forward-thinking and dynamic organization based in London, focused on growth and excellence in the online sales industry. Our commitment is to provide a first-class experience for our clients, ensuring their needs are met with speed, efficiency, and personalized care. What Defines Us: - Customer-Centric: We prioritize our High-Value Clients, ensuring they receive attentive and top-quality support. - Innovative: Always evolving to meet the demands of a rapidly changing industry, we're committed to using the latest tools and strategies to maintain a competitive edge. - Professionalism: Excellence in communication, collaboration, and problem-solving is at the core of what we do. We maintain a positive and cooperative environment that reflects in our service. - Supportive Team Culture: We believe in continuous growth and development for our employees, providing comprehensive training and support to advance careers in the industry. Our aim is to build long-term relationships with our clients, always striving to exceed expectations through a dedicated team that shares a passion for both customer service and online sales. This job listing is for a Turkish Speaking VIP Customer Representative at a professional online sales company in London, England. The company is looking for candidates who are fluent in Turkish, with a focus on providing excellent service to High-Value Clients. Responsibilities: - Responding to customer inquiries via phone, email, and Whatsapp. - Representing the company and maintaining positive interactions with customers. - Keeping accurate records of customer accounts and escalating issues internally when needed. - Collaborating with other departments to resolve issues. Requirements: - Fluency in Turkish (written and spoken). - Strong communication skills and a positive, can-do attitude. - Polite and professional telephone manner, even under pressure. - Strong problem-solving skills and ability to multitask. - Experience with Microsoft Office products. - Willingness to learn and develop new skills. Benefits: - Competitive salary. - Comprehensive training. - Bonus package. - Commission pay. - Fun team environment with company events. ** Job Type: Full-time, Monday to Friday, remote**

Customer Service Assistant at Tacosmash (Immediate Start, Full-Time, Part Time, Flexible schedule). *Experience as Barista would be preferred though not essential. Join the vibrant team at Tacosmash, where flavor meets fun! We're in search of an energetic and personable Customer Service Assistant to help us deliver exceptional dining experiences to our guests. If you're passionate about food, love interacting with people, and thrive in a fast-paced environment, you might just be the perfect fit for our team. Key Responsibilities: - Warmly greet guests as they enter and ensure a memorable farewell as they leave, making them want to return. - Take orders with accuracy, providing recommendations and upselling our delicious menu items to enhance the customer experience. - Process transactions efficiently, handling cash and card payments with attention to detail. - Resolve any customer queries or concerns with empathy and professionalism, ensuring customer satisfaction. - Assist in maintaining the cleanliness and orderliness of the dining and counter areas, adhering to health and safety standards. - Participate in inventory control, ensuring stock levels are maintained for uninterrupted service. - Stay knowledgeable about our menu items, promotions, and any changes to share with customers effectively. - Work collaboratively with kitchen staff to ensure order accuracy and timely preparation. Requirements: - A positive, outgoing personality with excellent communication skills. - Previous experience in customer service IN a fast-food environment is preferred but not essential. - Ability to work efficiently both independently and as part of a team. - Flexibility to work in shifts, including weekends and evenings. - Basic math skills for handling transactions. - Must be eligible to work in the UK. We Offer: - A competitive hourly wage. - Flexible scheduling to fit your lifestyle. - A supportive and inclusive work culture where       everyone is treated like family. - Employee discounts on our mouthwatering menu. At Tacosmash, we believe our team is the secret ingredient to our success. If you're ready to bring your enthusiasm and skills to our team, apply today and help us spice up our customer's lives, one taco at a time! We can't wait to meet you!

Respond promptly and professionally to customer inquiries via phone, email, chat, or in-person. Resolve customer complaints and issues effectively and in a timely manner. Maintain a thorough understanding of the company’s products and services to provide accurate information. Process orders, returns, and exchanges in accordance with company policies. Document and update customer interactions and information in the CRM system. Identify and escalate complex issues to the appropriate departments or supervisors. Participate in team meetings, training sessions, and ongoing professional development. Strive to achieve performance goals, including customer satisfaction and response time metrics.