London
Are you ready to embark on an exciting journey with us at Charlotte Street Hotel? We're on the lookout for a dynamic and personable Luggage Porter to become an integral part of our esteemed team. At Firmdale Hotels, we pride ourselves on delivering unparalleled experiences to our guests. With a reputation for excellence in hospitality, we create vibrant and unique environments that leave a lasting impression. Joining us means becoming part of a close-knit community dedicated to providing exceptional service and fostering a welcoming atmosphere. As a Luggage Porter at Charlotte Street Hotel, you'll play a vital role in ensuring the seamless operation of our concierge desk and the overall guest experience. Working alongside our front office team, you'll embody the values of impeccable service, attention to detail, and genuine warmth. Responsibilities: • Assist guests with luggage handling, ensuring prompt and efficient service., • Collaborate closely with the concierge desk to fulfil guest requests and inquiries., • Maintain a welcoming and professional demeanour, providing assistance and guidance to guests as needed., • Uphold the highest standards of presentation and cleanliness in all guest areas., • Work collaboratively with colleagues to ensure a smooth and cohesive guest experience., • Demonstrate a proactive approach to problem-solving and guest satisfaction., • Embrace our culture of continuous improvement, contributing ideas and initiatives to enhance the guest experience. What you Need: • A genuine passion for hospitality and a dedication to delivering exceptional service., • A valid UK Driving License (manual required)., • Strong interpersonal skills and the ability to engage with guests in a friendly and professional manner., • Impeccable presentation and a warm, welcoming demeanour., • A keen eye for detail and a proactive approach to guest satisfaction., • The ability to thrive in a fast-paced, team-oriented environment., • Flexibility to work various shifts, including evenings and weekends., • Previous experience in a similar role is advantageous but not essential. What We Offer: • We offer a competitive salary plus service charge and benefits to be discussed at venue, • Access to Stream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching., • Health cash plan (including contributions towards dental, optical, alternative and complementary therapies), • Discounted cinema tickets, gym membership, travel, retailers and restaurants, • Complimentary meals on shift, • Referral bonus scheme for recommending top talent, • Flexible scheduling without split shifts, • Dry cleaning service for work attire and discounted personal dry cleaning, • Enhanced holiday allowance based on length of service, • Season ticket loan for convenient commuting, • Ongoing training, professional development, and fully funded English lessons, • Regular social events, team activities, and fitness sessions, • Benefits like cycle to work scheme and annual long service awards, • One allocated paid day per year for volunteering work, • Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks, • And much more!! About Us Located in the heart of Fitzrovia, known for its acclaimed restaurants, independent cafés and boutique shops, Charlotte Street Hotel is an intimate hotel with real character and personality. Owner Kit Kemp's fearless signature style fills every corner: bold colour, rich pattern and exceptional craft, all woven together as a heartfelt homage to the Bloomsbury Group, the celebrated circle of artists and writers who gathered just a few streets away. With Soho a minute's walk away and some of the city's most exciting theatres, bars and restaurants right on the doorstep, this is a hotel that inspires everyone who works within it. We look for people who bring curiosity and warmth, and who take genuine pride in creating something special for every guest. You'll be joining a team whose Awards and Accolades speak for themselves: • Sunday Times Best Places to Work 2024, 2025 & 2026, • One Michelin Key, 2024, 2025, • One AA Rosette for Culinary Excellence, Oscar Bar & Restaurant, 2026, • Best Afternoon Tea, Country & Townhouse, 2024 You can see a full list of our awards and accolades here: Firmdale Hotels was founded in London, in 1985 by husband and wife team, Tim and Kit Kemp. Today, Firmdale has grown to include hotels and private residences across London and New York as well restaurants, bars, spas, an online shop, interior design studio and Laundry facility. Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process. In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.
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