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Customer Service Executive - Chillisauce Ltd

Customer Service

6 hours ago42 views

Job description:
Are you looking for your next admin role? Do you love events? Then look no further. Chillisauce is currently looking for Customer Service Executives to work in the Customer Service Team dealing with event and activity bookings. This is a permanent role, based in Waterloo and is ideal for someone with a keen eye for detail who loves administration.


The Company:
Chillisauce is a high energy, dynamic and fast-growing events agency located in Waterloo. We organise package events mainly for Stag & Hen weekends that include fun and adrenaline-based activities across the UK and Europe. We book things like go-karting, quad biking, clay pigeon shooting, cocktail making, pole dancing and pampering spa days to name a few. We offer such a huge variety of events and activities to make that Hen or Stag night extra special.


The Role:
The Customer Service Executive will be responsible for ensuring that the events are all booked correctly with our suppliers and that our customers have a great time away without errors. You will be looking after all the administration aspects of the booking which would include confirming hotels, transfers, nightclubs, and activities. You will also be checking invoices, running reports, and solving any queries that may come up before departure. You will be utilising a variety of communication channels from email, phone, internal messaging, and online booking systems. This role is office based 5 days a week.


Customer Services Team:
The Customer Service team currently consists of 10 lovely people, and we are responsible for the event delivery and all administration of the business. It’s a very busy team that is dedicated to ensuring everything goes to plan.


Candidate Requirements:
· Excellent confident communication skills
· Provide excellent customer service and a winning telephone manner
· Naturally inclined to please and delight customers
· A strong grasp of English language writing skills
· A strong aptitude for numbers and calculating booking balances
· Excellent organisation and multi-tasking skills
· A strong ability to resolve all booking issues
· A strong work ethic and good time management keeping
· Be passionate about organising events and understand the importance of the Hen and Stag weekends
· Previous successful administrative experience is essential


Candidate Qualifications:
The Administration Executive should be educated to a GCSE or Equivalent (Grade C or above) and ideally have at least 1 years administration experience and be used to working in a fast paced and lively environment.


Employee Benefits:
· Base Salary + incentives for achieving customer satisfaction targets
· 20 days Holidays (increasing every year) + Bank Holidays
· Lovely open plan lively office based in Waterloo
· Monday to Friday 9am-5.30pm
· Relaxed dress code
· Opportunity to visit some of our destinations we sell
· Pension arrangements
· Monthly reward celebrations for delighting customers
· Incentive vouchers for over performing and internal competitions


To Apply:
Please send CVs along with covering letter as to why you would be suitable for the role.


Potential start date: 01 October 2025


Job Types: Full-time, Permanent, Office Based (Full Time)


Benefits:
Casual dress
Company pension
Employee discount
Application question(s):
Do you have experience dealing with customer complaints?
Work authorisation:
United Kingdom (required)
Work Location: In person


Pay: From £24,500.00 per year

  • Experience
    Required
  • Languages
    English – Advanced
  • Employment
    Full-time
  • Schedule
    Monday to Friday 9am-5.30pm
  • Salary
    £24,500 yearly

pin icon1 Paris Garden, SE1 8ND, London

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Customer Service ManagerLondon

Stag and Hen Events • 11-50 Employees

Hiring on JOB TODAY since September, 2025

Chillisauce is an exciting, dynamic, events company located in the heart of London. Established over 24 years, Chillisauce is the largest provider of Stag, Hen and Activity weekends in the UK.

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Brian H.Active 5 hours ago
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