Great Portland Street, W1W 8QP, London
Post Title: Customer Success Support Specialist Business Unit: Customer Success Accountable to: Customer Success Support Manager Salary: £26,250 per annum Hours: 37.5 per week (Monday to Friday) Fully Remote Role within the UK Company Overview My Money Matters was founded in 2018 and started life providing UK public sector employers with an innovative pensions solution. We have been on an exponential growth journey ever since. We are now a financial wellbeing platform serving both the public and private sectors. Our mission is to become the category leader in helping employers improve the financial wellbeing of their people. To date, My Money Matters has grown to hundreds of thousands of users across the UK. We help people to improve their financial wellbeing through our retirement, learning, coaching, webinars, will writing and many other offerings. My Money Matters is a remote-first business that’s focused on being an employer of choice where people thrive. We are an award-winning team of 75 and the youngest business to win ‘Employer of the Year’ at the ‘Investors in People’ awards in 2023. We are also a Disability Confident Employer. Purpose To support the Customer Success team and Partners with administration to ensure processes run smoothly for all company products. Principal accountabilities and responsibilities to include - Working alongside the Customer Success team to achieve our strategic and operational priorities. - Developing and maintaining the administration processes and proactively suggest and introduce improvements to ensure efficiencies. - Support the Implementation Team with the preparation and management of the Partner transition list and processing in accordance with the required timelines. - Reporting and managing Partner and employee queries or issues associated with Providers and liaise directly with the Providers to address or resolve. - Preparation and management of the monthly new joiners’ files, in accordance with specific guidelines, maintaining attention to detail and ensuring deadlines are met. - Liaising with partners and external providers, developing and maintaining relationships to ensure a professional service is provided. - Processing and management of the monthly opt-in/opt-out process and listing schedule procedures within agreed timescales. - Monitor and report Partner statistics and invitation file performance and complete analytical requests as and when required. - Assist with the management and delivery of Payroll Reporting process, identifying and addressing discrepancies and coordinating amended reports. - Contributing to a safe and enjoyable environment where colleagues feel motivated and engaged to perform at their highest level. - Support the maintenance and updating of the CRM system with all contact notes to enable effective customer management and reporting. Skills and Requirements - Knowledge of the current Local Government Pension Scheme legislation, including Additional Voluntary Contributions. - Excellent written and verbal communication skills. Strong team player with a willingness to collaborate to achieve solutions. - Ability to prepare and format reports, daily records and process data. - Organised with a high attention to detail. Self-motivated and ability to prioritise busy workload in a fast-paced environment. - Good team player with a willingness to collaborate to achieve solutions. Flexible and willing to develop skills across different operational activities. - Competent computer skills including MS Office: Word, Excel, PowerPoint and Outlook. Qualifications and Experience - A Level standard or equivalent experience Benefits This a role that offers true satisfaction with the chance to help other people. We value each of our colleagues’ contribution and we offer benefits that cater to our colleagues’ mental, physical, and financial wellbeing. We know that we all want different things so there’s something for everyone. Here’s just a few things we offer: - £200 allowance to get your home office set up - A generous holiday allowance of 25 days plus the day off for your birthday - Contributory pension scheme (4% Employer, 5% Employee), with the option to top up your pension - Affordable salary sacrifice benefits such as Cycle to Work, Home and Electronics, Gym Memberships Travel & Leisure, Lease Cars and much more - Discounts and savings on shopping, travel, entertainment and more - Access to our outstanding Employee Assistance Programme - Access to Your Care and our own Wellbeing Hub - Enhanced Family Friendly Pay - Peer to Peer Recognition - Quarterly socials and team events - Significant training and development opportunities - Volunteer day - Annual leave purchase - Health Cash Plan - Enhanced Company Sick Pay - Long Service Awards - Group Life Insurance As we are a remote company, all of our interviews are being conducted online via Microsoft Teams. Please contact us on here if you require any adjustments within the application process. If you require any reasonable adjustments at the interview stage you will have an opportunity to inform us, if we invite you to interview. You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – improving financial lives for all workers in the UK. This is an outstanding opportunity for an ambitious and talented individual to make a significant, long-lasting contribution to a high-profile business, at a key point in its development. So why wait?
We are seeking a highly organized and detail-oriented Administrator to support our Land Development team by managing, tracking, and maintaining critical project documentation. The ideal candidate will have experience in administrative roles within construction, engineering, real estate development, or a similar field, and possess a strong ability to keep workflows and records accurate, current, and easily accessible. Key Responsibilities: Maintain and organize all land development documentation, including permits, reports, site plans, contracts, and correspondence. Track key deadlines, submittals, approvals, and renewals related to municipal and regulatory requirements. Ensure all documentation is filed according to company standards and is readily retrievable for team members. Assist in coordinating with engineers, surveyors, municipalities, and contractors to ensure timely document submissions. Maintain logs and tracking systems for document version control and updates. Prepare summaries and status reports on pending or completed document tasks. Support project managers with general administrative tasks related to land development timelines and compliance. Qualifications: Proven experience in administrative or document control roles (land development or construction industry preferred). Strong organizational and time-management skills. Familiarity with permitting processes, zoning documentation, and municipal filing requirements is a plus. Proficiency in Microsoft Office (Word, Excel, Outlook) and document management systems. Ability to work independently and handle multiple priorities with minimal supervision. Strong communication skills and attention to detail. Work Environment: Office-based with occasional visits to project sites or municipal offices as needed. Why Join Us: You’ll be an essential part of a growing and collaborative team focused on shaping the built environment through well-managed and successful land development projects.
About Us We are a dynamic and growing financial services company based in the heart of London, committed to delivering exceptional service to our clients. We are currently seeking a proactive and organised Office Administrator to join our team and support the smooth day-to-day running of our office operations. Key Responsibilities - Act as the first point of contact for client enquiries via phone, email, and in person - Provide general administrative support to the team, including document preparation, data entry, and filing - Schedule meetings, manage calendars, and coordinate appointments - Maintain office supplies and liaise with suppliers and service providers - Assist with onboarding new clients and maintaining accurate client records - Support compliance and regulatory documentation processes - Handle incoming and outgoing correspondence - Ensure the office environment is well-organised and professional at all times Requirements - Previous experience in an administrative role, ideally within financial services or a professional services environment - Excellent communication skills, both written and verbal - Confident in dealing with clients and maintaining a high level of professionalism - Strong organisational skills and attention to detail - Proficient in Microsoft Office Suite (Word, Excel, Outlook) - Ability to multitask and prioritise workload effectively - A proactive and positive attitude Desirable - Experience working in a regulated environment - Familiarity with CRM systems or financial software What We Offer - Competitive salary - Supportive and collaborative team environment - Opportunities for professional development - Central London office location
Join Remoli, where fresh pasta and quality ingredients meet passionate Italian cooking. We’re looking for an organised and proactive Office/Sales Administrator to support our production kitchen and sales team. You’ll manage day-to-day logistics, invoicing, customer relationships, and sales support. If you’re detail-oriented, a great communicator, and ready to grow with a dynamic brand — we’d love to hear from you! Perks: Staff meals, employee discounts, and career growth opportunities along with an incentive and bonus scheme. Apply now to be part of something delicious.
Job Description: We are looking for a highly organized and proactive Administrative Assistant to support our office operations. This is an excellent opportunity for someone with great organizational skills who is eager to start a career in administration. No prior experience in an admin role is required – full training will be provided. Key Responsibilities: Maintain tidy and organized digital and paper filing systems Respond to emails and telephone enquiries in a professional manner Schedule meetings and appointments, and keep calendars updated Input data accurately into company systems or spreadsheets Prepare simple documents, reports, and presentations Support the team with day-to-day admin tasks and errands Order and manage office supplies and equipment Help maintain a clean and efficient office environment What We’re Looking For: Excellent organizational and time management skills A strong attention to detail Good communication skills, both written and verbal Basic computer skills (email, internet, Microsoft Word/Excel or Google Docs/Sheets) A positive attitude and willingness to learn Ability to multitask and stay calm under pressure Desirable but Not Essential: Previous experience in retail, hospitality, or customer service Familiarity with using spreadsheets or email systems Interest in developing a career in office or business administration What We Offer: Full training and ongoing support A friendly, supportive working environment Opportunities to grow within the company Flexible working hours