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E-commerce Customer Service Assistant - Flexforce - London

Customer Service

2 hours ago23 views

E-commerce Customer Service Assistant


Location: Remote
Salary: £25 per hour


Job Description
Flexforce is recruiting on behalf of our client for an E-commerce Customer Service Assistant to support their day-to-day customer service operations.


The successful candidate will assist customers with enquiries, orders, deliveries, returns, and other general e-commerce matters. We are looking for someone who is organised, responsive, and able to communicate with customers in a professional and friendly manner.


Key Responsibilities

  • Respond to customer enquiries via CRM and online platforms
  • Assist with return, and refund enquiries
  • Follow up on customer issues and help resolve them efficiently
  • Maintain accurate records of customer communications
  • Support other day-to-day e-commerce and customer service tasks

Qualifications

  • Previous customer service or e-commerce experience is preferred but not essential
  • Good written and verbal communication skills
  • Strong organisational skills and attention to detail
  • Comfortable working with online systems and e-commerce platforms
  • Able to work independently and manage tasks effectively
  • Friendly and customer-focused attitude

Benefits

  • Flexible remote working
  • Part-time hours
  • Travel expenses reimbursed when onsite work is required
  • Training and career development opportunities
  • Practical experience within an e-commerce environment

About Flexforce
Flexforce is a recruitment and headhunting firm connecting talented candidates with employers across the UK.


For this position, Flexforce is acting as a recruitment partner on behalf of our client. The successful candidate will work with the client’s e-commerce operations team.


We look forward to receiving your application.

  • Experience
    Not required
  • Employment
    Part-time
  • Salary
    from £25 hourly
  • Starting time
    Immediate start!

pin iconSE8 3GG, London

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Customer AssistantLondon

Agency • 1-10 Employees

Hiring on JOB TODAY since September, 2026

Flexforce is a leading headhunting firm specialising in matching top talent with companies in the local market. As we expand our operations, we are opening a new office in London and are looking for individuals to join.

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Lesha P.Active 1 hour ago
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