Fulfillment & Operations Executive - Welzo

Fulfillment & Operations Executive
Location: London, UK
Job Type: Full-time, Office-based
About Us
Welzo is a fast-growing healthcare and wellness marketplace, offering a wide range of health tests, supplements, and personal care products to customers across the UK, EU, and GCC. We are seeking a Fulfillment & Operations Executive to join our team and ensure the smooth and efficient processing of customer orders.
Role Overview
As a Fulfillment & Operations Executive, you will be responsible for managing the packing, shipping, and logistics of customer orders. You will play a critical role in maintaining high fulfillment standards, ensuring timely deliveries, and optimizing our operations for efficiency.
Key Responsibilities
Order Processing: Accurately pick, pack, and prepare customer orders for dispatch.
Inventory Management: Monitor stock levels, update inventory records, and liaise with suppliers to ensure availability of products.
Shipping & Logistics: Coordinate with couriers and shipping partners to ensure timely and cost-effective deliveries.
Quality Control: Inspect products for accuracy and condition before shipping.
Returns & Exchanges: Handle returned items, process refunds, and restock products as needed.
Warehouse & Office Organization: Maintain a clean and organized workspace to ensure smooth daily operations.
Customer Support Assistance: Work closely with customer service to resolve fulfillment-related issues.
Process Improvement: Identify opportunities to enhance efficiency, reduce costs, and improve order fulfillment workflows.
Requirements
Previous experience in order fulfillment, warehouse operations, or e-commerce logistics is a plus.
Strong attention to detail and ability to work efficiently under time constraints.
Good organizational and problem-solving skills.
Ability to lift and move packages when required.
Familiarity with shipping platforms and order management systems is advantageous.
Team player with a proactive approach to work.
What We Offer
Competitive salary based on experience.
Opportunity to work in a fast-growing healthcare and wellness company.
Supportive team environment and career development opportunities.
Office-based role with a dynamic and hands-on approach to fulfillment and operations.