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Guest Service Agent (GSA) - Lefar Hotels Ltd

Ventas y Marketing

hace 6 horas136 vistas

We are looking to recruit a Guest Service Assistant to join our Front Office Team. This is an opportunity for either an experienced receptionist or for someone with no previous experience, who has a genuine desire to work within the hospitality industry. However, service with a smile and personality is a must. You should possess excellent communication skills, with a good command of spoken English.
The role will involve welcoming our guests to the hotel in a friendly and helpful manner, assisting with many and varied guest requirements from check-in to check-out, ensuring excellent guest service at all times. You must have a friendly and polite manner and you will be expected to care for all our customers in a helpful, professional and efficient way.
Experience
- Previous experience working within a reception environment preferred, but not essential
- Skills and Knowledge
- Strong Communication skills (verbal, listening, writing), good level of English essential
- Pro-active and reliable
- Able to work alone and within a team
SPECIFIC DUTIES
- Ensure bookings for bedrooms and restaurant are taken in a timely, accurate and professional manner
- Manage all guest queries in a professional and courteous manner
- Ensure all banking and cash handling procedures are followed
- Ensure guests are looked after when they enter the Hotel ensuring all registration documents are filled out.
- Up-sell whenever possible to increase revenue
- Work with other departments on a regular basis to ensure guest satisfaction
- Be knowledgeable about all areas of the hotel
- Work environment kept clean, tidy and safe at all times in line with Health and Safety legislation.
As a Receptionist, you will work shifts any 5 days out of 7.

  • Experiencia
    No se requiere
  • Idiomas
    Inglés – Intermedio
  • Jornada
    Completa
  • Salario
    12,21 £ – 12,5 £ por hora
  • Extras
    Bonus

pin iconBelgrave Road, Pimlico, SW1V 2BQ, London

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Agente ComercialLondon

Hotel • 1-10 empleados

En JOB TODAY desde marzo, 2023

We are looking for a receptionist to join the team here at this busy 51 bedroom hotel in London Victoria.

General Manager avatar icon
General ManagerActivo hace 5 horas
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