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Night Receptionist

Oficina y Administración

hace 10 horas288 vistas

About the job
Citadines Islington Square London is seeking a confident part time Night Receptionist to become part of our Front Office Team. Our properties operate 24/7. Night shifts are 11pm to 7.30am.
Please note this position is part time, 16 hours a week.
You will report to the Front Office Manager, supporting towards providing our guests with memorable experiences of the city.
As Night Receptionist, you will be responsible for:
Offering a warm welcome and departure experience to our guests, managing expectations by constantly seeking opportunities to personalise their needs, travel purposes, plans, etc
Managing night operations by checking arrivals and departures reservations, missing bookings, payments, and any rate discrepancies
Taking initiative in accommodating the customers’ needs in a resourceful manner
Being pro-active in the learning and development of administrative tasks, procedures, processes and standards and ensure correct practice
Ensuring that End of Day reports and night auditing sheets are completed to the required standard and take responsibility in providing full handovers to all relevant parties/shifts.
To be successful in the role of Night Receptionist, we require:
Excellent guest engagement skills
Ability to bring the guest experience to life throughout the hotel
Willingness to learn and work with IT systems quickly
Ability to communicate and organise yourself in line with different guest expectations
A good command of English is essential, a second language is advantageous
This is your opportunity to be part of our team as a Night Receptionist. We focus on your professional and personal development, and we offer:
Genuine career opportunities within our business
Valuable on the job training, along with access to our digital online learning platform and numerous other learning and development opportunities
A travel allowance for every day you work to contribute to your commuting cost
A PERKBOX subscription with benefits, retail discounts and savings available from your first day
Employee Assistance Programme
Refer a Friend bonus
Employee Recognition Awards Ceremony and company team parties
Once you pass your probation, a special staff rate when staying in our European properties
Staff incentives when you and your team perform
(If relocating) 30 days of relocation accommodation within one of our properties, whilst you find permanent lodging
About Us
Citadines is a brand of The Ascott Limited.
At The Ascott Limited, we embrace diversity, equity, and inclusion, welcoming applicants of all backgrounds to create a supportive and thriving workplace where everyone can contribute their unique perspectives.
A trusted hospitality company, Ascott’s presence extends across Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA. Its diversified accommodation offerings span serviced residences, coliving properties, hotels and independent senior living apartments. Ascott's award-winning hospitality brands include Ascott, Citadines, lyf, Oakwood, Somerset, The Crest Collection, The Unlimited Collection, Fox, Harris, POP!, Preference, Quest, Vertu and Yello. Through Ascott Star Rewards (ASR), Ascott’s loyalty programme, members enjoy exclusive privileges and offers at participating properties.
Trading as: Citadines by The Ascott Limited

Required skills: Communication, Time Management, Customer Focus, Customer Service, Multitasking, Organisation Skills, Attention to Detail, Problemm Solving, Team Work
£11306.00 per annum
Department: Reception
About you
Language required: English.

The company
At The Ascott Limited, we believe that our guests can be anywhere in the world, and still feel right at home. With a suite of accommodation options that spans serviced apartments & hotels, coliving properties, as well as independent senior living apartments, our guests can count on us for that sense of comfort and familiarity, be it for a short stopover or a new space to call their home.

A trusted hospitality company, Ascott’s presence extends across Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA. Its diversified accommodation offerings span serviced residences, coliving properties, hotels and independent senior living apartments. Ascott's award-winning hospitality brands include Ascott, Citadines, lyf, Oakwood, Somerset, The Crest Collection, The Unlimited Collection, Fox, Harris, POP!, Preference, Quest, Vertu and Yello. Through Ascott Star Rewards (ASR), Ascott’s loyalty programme, members enjoy exclusive privileges and offers at participating properties.
This year, Ascott marks 40 years in hospitality service. Growing from strength to strength, powering up through new alliances and transforming challenges into triumphs, Ascott is trailblazing tomorrow and charting a new future of growth. Hear from Ascott’s past and present leaders as they share about their experiences in this tribute video, having witnessed Ascott’s growth to become truly Unlimited.
  • Experiencia
    No se requiere
  • Idiomas
    Inglés – Avanzado
  • Jornada
    Completa
  • Inicio
    Incorporación inmediata

pin icon129C Upper Street, N1 1QP, London

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