Receptionist

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About the job
We are looking for a so-positive-it's-infectious Receptionist to join us at The Hoxton, Shoreditch.
You will be responsible for providing a naturally friendly, helpful and responsive level of service to all our guests, ensuring they are treated as individuals and will want to return.
The Hoxton, Shoreditch, is where The Hoxton was born. It’s where we first set out to do things a little differently, breaking rules about ‘the way things are done’. Originally a car park, it now offers 210 rooms, The Apartment, our meetings & events concept, and an open lobby, café & restaurant where you can feel the hustle and energy of Shoreditch.
The Hoxton, Shoreditch – our first hotel – found its home in a former car park, and just like the neighbourhood, has evolved over the years into a fixture of the East London scene. Shoreditch has become one of the most happening areas of London, and we’re bang in the middle of it, with 210 bedrooms, the Apartment, and two in-house restaurants – Hoxton Grill and Llama Inn.
Job Description
Maintain a positive and friendly attitude at all times, even when working to achieve solutions to challenges.
Deal with the arrival and departure processes for all guests, ensuring all standard operating procedures are adhered to.
Deal with in-house guests’ requests, recording all feedback as per our standard operating procedures.
Responsible for ensuring the accuracy of guest billing, financial transactions and the Reception float.
Ensure the accuracy of data in all systems and provides the necessary daily reports for all departments as per our standard operating procedures.
Ensure the night reception tasks are completed correctly and accurately in line with our standard operating procedures.
Ensures all guests are quoted the correct rate as per the selling strategy and website.
Ensure all telephone calls are answered as quickly and efficiently as possible.
Maintain observation over guests and guest’s property to ensure security alerts are kept to a minimum.
Report any maintenance issues to the correct department and check to ensure the work has been completed.
Ensure the integrity of the public area and back of house areas are maintained at all times, with deficiencies corrected immediately.
Collaborate with all other teams in the hotel, and all outsourced business partners to ensure the utmost satisfaction for our guests.
Ensure the Reception desk is clean, tidy and presentable at all times.
You will be a member of the hotels’ crisis and fire teams.
Qualifications
It's all about attitude for us, someone who enjoys being helpful to others and isn't easily flustered - there's a smaller team working at night so confidence and knowing how to work things out by yourself are key
Previous hotel (or similar) experience is great, but it's not a must-have for us - if you're eager to learn we can teach you what you need to know
You’re looking for a place where you can be you; no clones in suits here
Passion for hospitality – you’re all about creating memorable experiences for others, be they guests or colleagues
You’re not precious. We leave our egos at the door and help get stuff done
You’re up for doing things differently and trying (almost) everything once
You want to be part of a team that works hard, supports each other and has fun along the way
Additional InformationWhat's in it for you...
Competitive salary
28 days holiday (including bank holidays), pension, eligibility to take part in the company discretionary bonus scheme and life insurance.
A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing.
It’s ok not to be Ok, we have a confidential hotline for any support you require about anything and a network of mental health first aiders.
Treat yourself once in a while with lots of retail & hospitality perks through our partners.
Enjoy a free night at The Hoxton and a meal for two when you first start with us.
Goes without saying, but we’ll feed you during your shift.
Excellent discounts across the Ennismore family for you and your nearest and dearest (even if you decide to leave us!)
Free night at The Hoxton every year and something a little extra £££ when you hit the big milestones!
Lots of opportunity to progress and switch it up as part of a global family of brands.
Training to get you settled into your role, learning academies to broaden your skillset and development that helps you think, make and thrive at work.
Extra time off to volunteer with one of our partner charities.
Regular team get togethers, from our team drinks to our (pretty special!) bi-annual parties – we know how to have a good time!
Enhanced family leave for when you’re expanding your family.
An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.
Department: Reception
The company
Homey & Layered
The Hoxton is a series of hotels rooted in culture and community. Each hotel is a reflection of its neighbourhood, inspired by the diversity of the streets and scenes that surround them. Ever since we opened the doors of our first hotel in Shoreditch back in 2006, we’ve been known for our vibrant, homey lobbies and our celebration of the locality through art, design, retail and eclectic programming.