Thurlow Park Road, SE21 8HN, London
Restaurant • 11-50 Employees
Hiring on JOB TODAY since September, 2023
Hot N Juicy Shrimp LDN is a vibrant and renowned seafood restaurant located in the heart of London. We take pride in serving delicious shrimp dishes and providing a memorable dining experience to our valued customers.
1. Operational Support - Assist in managing daily restaurant operations, including opening and closing procedures. - Ensure that food preparation and presentation meet company standards. - Monitor kitchen and floor staff performance to ensure quality service. 2. Staff Supervision & Scheduling - Supervise and support team members during shifts, stepping in to resolve any issues. - Assist in creating staff schedules, ensuring proper shift coverage, and managing labor costs. 3. Customer Service - Ensure a positive dining experience for customers by handling complaints or special requests. - Resolve any guest issues promptly and professionally. - Encourage customer feedback to improve service quality. 4. Inventory & Supplies Management : - Help manage inventory levels of food, beverages, and supplies. - Assist in ordering stock and maintaining vendor relationships. - Ensure proper storage of ingredients and compliance with food safety standards. 5. Training & Development - Train new hires and provide ongoing training for staff to maintain high service standards. - Support the development of team members, fostering a positive work environment. 6. Health & Safety Compliance - Ensure that the restaurant complies with health, safety, and hygiene regulations. - Conduct routine checks to maintain cleanliness and safety in the kitchen and dining areas. 7. Communication with Management - Act as a liaison between staff and the restaurant manager, ensuring that all issues are communicated and addressed. - Provide feedback and updates to the manager regarding restaurant performance. 8. Problem Solving: - Assist with solving operational issues, whether it be staffing problems, customer complaints, or supply shortages.
Restaurant Supervisor - Hot N Juicy Shrimp The Restaurant Supervisor at Hot N Juicy Shrimp ensures efficient operations, exceptional customer service, and a positive guest experience. They lead the front-of-house team, oversee the QR code ordering system, and maintain cleanliness and readiness using Trail Hospitality. Key Responsibilities: Team Leadership: Supervise and motivate staff, ensuring adherence to service standards. Train employees on customer service and QR code ordering. Customer Service: Greet guests, assist with orders, address concerns, and ensure satisfaction. Handle complaints and escalate when necessary. Order & Quality Management: Ensure accurate orders, timely service, and high-quality food presentation. Communicate any allergy or dietary needs. Health & Safety: Oversee hygiene standards, conduct cleanliness checks, and ensure safety protocols are followed. Operational Oversight: Use Trail Hospitality for opening/closing checks and inventory management. Assist with scheduling and staff performance. Skills: Leadership: Ability to lead and maintain high service standards. Communication: Clear, friendly interaction with guests and staff. Problem Solving: Address customer and operational issues efficiently. Attention to Detail: Ensure accurate orders, cleanliness, and smooth operations.
Job Duties of a Kitchen Supervisor at Hot N Juicy Shrimp: A Kitchen Supervisor at Hot N Juicy Shrimp is responsible for overseeing the daily operations of the kitchen, ensuring that all culinary activities are carried out efficiently, safely, and to the highest standards of quality. This role includes managing the kitchen staff, maintaining hygiene standards, and ensuring a smooth workflow during service. Additionally, the Kitchen Supervisor will utilise Trail Hospitality to streamline operations, replacing traditional paper processes with digital checklists and guides. Supervising Kitchen Operations: Overseeing the preparation and presentation of all dishes to ensure they meet Hot N Juicy Shrimp's quality and consistency standards. Coordinating the flow of orders between the kitchen and the front of house, ensuring timely service during peak periods. Using Trail Hospitality to monitor and guide daily kitchen operations, ensuring that all tasks, such as opening checks and closing procedures, are completed efficiently and accurately. Ensuring that all kitchen equipment is functioning properly and arranging for repairs or maintenance as needed. Staff Management: Supervising and managing the kitchen staff, including chefs, kitchen porters, and other kitchen assistants. Training new staff on kitchen procedures, safety standards, proper food handling techniques, and the use of Trail Hospitality for task management. Organising staff rotas and managing shifts to ensure the kitchen is adequately staffed at all times. Health and Safety Compliance: Enforcing strict adherence to food safety and hygiene standards, including proper storage, handling, and preparation of food. Conducting regular health and safety audits using Trail Hospitality to ensure compliance with local regulations and Hot N Juicy Shrimp's policies. Ensuring that all staff follow proper safety protocols, including the use of protective equipment and the safe operation of kitchen machinery. Inventory and Stock Management: Monitoring inventory levels of ingredients, supplies, and equipment, and placing orders as needed to ensure the kitchen is well-stocked. Managing stock rotation to minimise waste and ensure that ingredients are fresh and of the highest quality. Keeping accurate records of stock usage through Trail Hospitality, conducting regular inventory checks, and ensuring transparency in inventory management. Quality Control: Tasting dishes to ensure they meet Hot N Juicy Shrimp's flavour, appearance, and quality standards. Addressing any issues with food quality or presentation promptly, working with the kitchen team to make necessary adjustments. Implementing and maintaining kitchen standards and procedures through Trail Hospitality to ensure consistent quality across all shifts. Customer Satisfaction: Working closely with the front of house team to handle any customer feedback or complaints regarding food quality or service. Ensuring that special requests or dietary requirements are communicated to the kitchen staff and handled appropriately. Continuously seeking ways to improve the dining experience for Hot N Juicy Shrimp's customers through menu innovation and quality control. Administrative Duties: Preparing reports on kitchen performance, including staff efficiency, food costs, and waste management, facilitated by the tracking capabilities of Trail Hospitality. Participating in menu planning and development, offering insights on kitchen capabilities and ingredient availability. Assisting with budget management by controlling food costs, labour, and other kitchen-related expenses. Key Skills and Attributes: Leadership: Ability to effectively manage and motivate a team in a fast-paced environment. Attention to Detail: Ensuring every dish meets the highest standards of quality and presentation. Time Management: Ability to prioritise tasks and manage time effectively during busy service periods. Problem-Solving: Quickly addressing and resolving any issues that arise in the kitchen. Communication: Strong communication skills to liaise between the kitchen team, front of house staff, and management. Tech-Savvy: Comfortable using Trail Hospitality to replace traditional paper processes and guide the team through daily operations. By integrating Trail Hospitality into daily operations, the Kitchen Supervisor at Hot N Juicy Shrimp ensures that all tasks are completed efficiently, compliance is maintained, and the kitchen runs smoothly, ultimately contributing to the restaurant’s reputation for excellent food and service.
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