Shift Supervisor

Management

6 hours ago56 views

Shift Supervisor
At Tonkotsu we define ourselves and our culture by four core behavioral values – Keep it Kodawari, Kaizen to the End, Omoiyari All the Way, and Praise the Ramen – find out what they mean at the bottom of the page – and we expect you to adhere to these values, keeping them alive.
As a Tonkotsu Supervisor you are the person who assists in the General Managers and Assistant Managers in managing the day-to-day operation of the restaurant. The main purpose of this role is to help manage all aspects of the restaurant, ensuring that all customers have the best possible experience, that team morale is high, and that the Tonkotsu standards and values alongside commercial success are achieved.
We expect a lot, but we give a lot too – in return for all the hard work, you’ll be paid well and get some cool benefits.

Key Responsibilities
  • Help to lead a motivated team to ensure a smooth-running, profitable restaurant;
  • Ensure great customer experience is achieved by delivering Omotenashi hospitality;
  • Assist in training and supervising of full time and part time employees;
  • Support in driving sales within the restaurant;
  • Support the General Manager in understanding the local area to recognise marketing opportunities and other competitors

Run great shifts:
  • Ensure the Health and Safety regulations are strictly observed, recorded and archived;
  • Monitor quality and availability of products and service provided;
  • Completion of all necessary documentation to company standard (e.g. Trail)
  • Help the restaurant in hitting agreed Key Performance Indicators (KPI’s), which include:
  • Mystery Shopper results;
  • Health, Safety and Hygiene results;
  • Operational Checks;
  • Ensure all security procedures are adhered to
  • We expect all our Front of House team to be cross-trained and be able to work in the kitchen – full training will be provided
  • Live and breathe the four Values

Remuneration and Benefits
Competitive pay – 100% of tronc goes to staff
Training and development, with genuine opportunities to progress
Free meals whilst working
50% off meals for up to four people when not working so you can hang out with friends and family
£50 Tonkotsu voucher for your birthday
Membership of Perk box
Quarterly fun fund
Annual staff party
Key Behavior's
Keep it Kodawari – We are perfectionists!
We will expect you to use your judgement to prioritize tasks and adhere to our standards. As a supervisor, you will have to make many decisions whilst managing shifts and interacting with the team and customers. You will take responsibility for your actions, lead by example and have an infectious determination to make your restaurant provide customers with an excellent experience.
Omoiyari all the way – We are compassionate and inclusive
You will be friendly, approachable and use empathy to perceive the feelings of your team and customers and adjust your style accordingly to communicate effectively. You will not discriminate against anyone on any grounds. You will have a genuine passion for hospitality that will ensure our customers feel welcome and looked after.
Kaizen to the end – we constantly strive for improvement
Nobody is perfect! We are all on a journey of improvement – personal and professional. You will be a problem solver, constantly learning and developing. You will be a good communicator and lead by example.
Praise the Ramen – We are committed to providing very high-quality food and drinks
Your product knowledge will be second to none and you will share your knowledge and enthusiasm for the food and drinks we serve with the team and our customers, keeping an eye on product quality. You will be an expert in Omotenashi hospitality and a passion for excellent customer experience.
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Tonkotsu Finsbury Park from Tonkotsu is interviewing people like you for this position today! Let them know you are interested!
  • Experience
    Required
  • Employment
    Full-time
  • Schedule
    Monday to Sunday
  • Salary
    from £13.75 hourly

pin icon32 Wells Terrace, Finsbury Park, N4, London

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Supervisor ManagerLondon

Japanese Restaurant Group • 51-250 Employees

Hiring on JOB TODAY since March, 2023

Tonkotsu began serving ramen in 2012. We have a few more restaurants now but our approach to our food and people is the same - we're passionate about excellent ramen with our homemade noodles made and served by well paid, happy people.

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Tonkotsu Finsbury ParkActive 6 hours ago

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