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Supervisor QSR - Detroit City Burger - Legacy Koncepts - London

Management

54 minutes ago35 views

Supervisor – Detroit City Burger | Excel London, E16
Legacy Koncepts is looking for a hands-on Supervisor to join Detroit City Burger, our American-style burger outlet at Excel London. We operate several food outlets across the exhibition centre, including Chozen, Wrapid, Orzo’s Deli and Italian Kitchen. This role will be primarily based at Detroit City Burger, although you may occasionally support another outlet.
Excel’s event schedule makes every week different. We need someone who can lead a team through busy services, stay organised when demand changes quickly, and take real ownership of the outlet’s food safety, cleanliness and presentation.
Pay, hours and benefits

  • £15 per hour, with a pay review after six months.
  • A minimum of 100 hours in each four-week period (an average of 25 hours per week), with additional hours available during busy events.
  • Shifts follow the event schedule. Weekend work is an expected part of the role, particularly when major events are taking place. We aim to offer occasional weekends off where the schedule allows.
  • After successfully completing a three-month probation period, you may be eligible for a discretionary performance bonuses of up to £1.50 per hour.
  • Staff meal on working days, 50% staff discount at other times, training opportunities and a workplace pension.

The role
You’ll be responsible for the day-to-day running of the outlet during your shifts. You’ll direct and support the team, keep service moving, respond to customers and make sure food is prepared and served to our standards.
Food safety and cleaning are a major part of this role. We’re looking for a Supervisor who notices problems early and acts on them—not someone who waits for a manager to point them out. You’ll check that food is stored and labelled correctly, required records are completed accurately, and staff clean as they go. You’ll set clear expectations, follow up when standards slip, and make sure the outlet is properly cleaned and ready for the next trading day.
Your responsibilities will include:

  • Leading, training and motivating food service and kitchen staff.
  • Organising tasks and adjusting preparation and stock levels to meet demand while controlling waste.
  • Checking food quality, presentation and speed of service.
  • Proactively overseeing food safety, date labelling, cleaning and health and safety practices.
  • Giving staff clear direction and addressing missed standards promptly and constructively.
  • Resolving customer queries and complaints professionally.
  • Operating the till, processing payments and completing basic shift administration.

What we’re looking for

  • Experience supervising a team in a busy quick-service restaurant or similar food operation. Burger restaurant experience is an advantage.
  • Strong food safety awareness and the confidence to uphold standards consistently. A Level 2 Food Safety certificate, or equivalent, is required.
  • A practical, hands-on approach: you’re willing to work alongside the team while remaining accountable for the whole shift.
  • The ability to stay calm, prioritise and give clear direction during busy periods.
  • Good communication, customer service and basic numerical skills.
  • Flexibility to work around Excel’s event schedule, including busy weekends.

The position is available immediately. If you take pride in leading a team and keeping standards high, we’d like to hear from you.

  • Experience
    Required
  • Languages
    English – Advanced
  • Employment
    Full-time
  • Schedule
    Various
  • Salary
    £15 hourly
  • Benefits
    Staff meals, hourly bonus after successful 3-month probation
  • Starting time
    Immediate start!

pin iconWestern Gateway, E16 1XL, London

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Supervisor ManagerLondon

7x retail catering outlets at the Excel Exhibition Centre • 11-50 Employees

Hiring on JOB TODAY since February, 2022

Work for a fun & friendly team full of energy! You must have the highest standards of cleanliness, thrive in a fast paced environment, and have excellent customer service skills. Serving a variety of variety of Asian and world food.

Keith E. avatar icon
Keith E.Active 22 minutes ago
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