Customer Design Support Coordinator
18 hours ago
Ripley
Customer Design Support Coordinator Ripley £27,000 - £30,000 DOE + Bonus Are you an organised, detail-driven professional with strong customer service experience and the ability to work confidently with CAD? This is an exciting opportunity to join a busy manufacturing environment where you will manage the end-to-end customer order journey while also supporting customers through accurate and timely CAD drawing preparation. Description of the role: • Deliver exceptional customer service to an assigned customer base, managing all aspects of their orders from enquiry through to delivery., • Process customer orders accurately and provide timely updates throughout the order lifecycle., • Prepare quotations, proforma invoices, debit/credit notes, samples, and project registrations., • Maintain CRM systems and ensure all customer information is current and accurate., • Handle customer complaints and returns efficiently and professionally., • Produce customer drawing presentations using CAD software as required., • Liaise with Supply Chain and third parties to coordinate deliveries and resolve any late or failed delivery issues., • Work cross-functionally with manufacturing sites to support product availability and demand planning., • Identify opportunities to upsell, suggest alternatives, and enhance customer satisfaction. About you: • Experience in customer service within a manufacturing or technical environment., • Confident working with measurements, calculations, and technical information., • Comfortable using CAD software., • SAP experience is a bonus., • Strong communication, organisation, and problem-solving skills., • Able to manage multiple priorities and maintain excellent attention to detail., • Proficient in MS Office and experienced with order processing systems. If you’re looking to grow your customer service career while developing your CAD skills, then please apply today!