Customer Service Executive (Logistics)
16 days ago
Belper
My client is a fast growing logistics business with a network of 11 sites in the UK currently with further expansion plans on the horizon. You will be working alongside operations providing a professional & seamless service to their customers. You will be working in a fast paced environment where no two days are the same. Due to further expansion they are seeking a customer service executive to join their friendly team. This is a fantastic opportunity for someone who is motivated and ambitious and looking to build a career. • Taking in bound calls from key account with enquiries, orders and queries, • Working to customer KPI's on performance and resolutions, • Logging details onto inhouse TMS system and producing performance reports, • Coordinate delivery bookings and monitor timed deliveries, proactively communicating and service issues, • Managing complaints and liaising with a number of stakeholders in the business to provide a timely solution, • Communicating with clients internal/external via the telephone, email and face to face, • Building relationships, • Providing solutions, • Experience of working within a logistics environment, • Strong communication skills, • Previous key account/customer service experience, • Resilience, • Able to deal with complaints, • Solution driven, • Strong IT skills Working hours Monday - Friday 09.00 - 17.00 • Life Assurance, • Employee Assistance Programme, • Lifestyle benefits/discounts, • Pension scheme, • Excellent working environment, • Genuine career progression opportunities #J-18808-Ljbffr