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  • FM Human Resources Manager
    FM Human Resources Manager
    21 hours ago
    £60000 yearly
    Full-time
    London

    People Partner London (Soho) | Full Time | Minimum 4 days a week in the office, with regular restaurant visits Reports to: Chief People Officer This is a brilliant opportunity for a hands-on People Partner who wants to be close to the business, influence real change and help our managers create great places to work. At Franco Manca, great pizza starts with great people. For over 15 years we've been making slow-risen sourdough pizza the way it should be: simple ingredients, proper craft and restaurants that feel part of their neighbourhood. We're not a People team sitting far away from the action. We're close to our restaurants, our managers and our teams, and this role is right at the heart of that. Why Franco Manca? We're proud of where we've come from and excited about where we're going. This is an opportunity to join a business with real heritage that's investing in its people, its restaurants and its future. You'll have the chance to influence how we support our teams, work closely with senior leaders and make a genuine impact across the business. You'll also have space to keep growing yourself, with opportunities to get involved in people projects, leadership development, coaching and wider business initiatives as we continue to evolve. We're looking for a People Partner to work alongside our Operations Managers, helping our restaurant teams thrive. You'll build trusted relationships, coach leaders, support managers through the moments that matter and help create an environment where people can do their best work. This is a hands-on role with plenty of variety and influence. One day you could be supporting a manager through a complex people matter, the next you'll be using insight to spot trends, shaping practical people plans or helping us develop future leaders. If you enjoy working closely with people, balancing commercial thinking with empathy and making a real difference across a multi-site business, we'd love to hear from you. You'll love this role if · You like being close to the business and out with managers, not hidden behind a desk. · You enjoy coaching leaders, solving problems practically and seeing the difference your work makes. · You want exposure to senior leaders, people strategy and projects that shape how our teams grow. What you'll be doing • Partner with Managers to support our restaurants and people., • Coach and develop managers to build confident, capable teams. · Lead a wide range of employee relations cases with confidence, fairness, consistency and sound judgement. • Use people insight and data to spot trends and improve the employee experience. · Bring strong attention to detail to employee relations, people processes, documentation and follow-up, making sure advice is accurate, consistent and well managed. • Support talent development, succession planning and leadership capability., • Help shape practical people initiatives that support our restaurants today and as we continue to grow., • Work closely with the wider People team to keep things simple, consistent and people focused. We're looking for someone who • Has HR Business Partner or Senior HR Advisor experience in hospitality, retail or another fast-paced customer facing multi-site business. · Has strong employee relations knowledge, including confidence managing complex cases and a solid understanding of UK employment law. · Is CIPD qualified or working towards qualification; however, practical, commercial HR experience and strong judgement are just as important. • Builds trust quickly and enjoys coaching and supporting managers., • Brings a practical, solutions-focused approach. · Has excellent attention to detail and takes pride in getting the important things right, especially when handling sensitive people matters. • Understands that every conversation matters., • Loves working with people as much as processes., • Wants to help create workplaces where everyone feels welcome and supported. Our values in this role · Welcome Everybody: You create a safe, inclusive and respectful environment where managers and teams feel listened to, supported and treated fairly. · Love Your Food: You care about the details that make Franco Manca special and help managers build teams who are proud of the food, service and experience they deliver. · Keep It Moving: You work with pace, clarity and common sense, helping managers resolve people matters quickly, fairly and practically. · Put On a Great Show: You understand that great people experiences lead to great restaurant experiences, and you help managers create teams who deliver warm, genuine hospitality every day. What you'll get · Up to £60,000 per year · Annual discretionary bonus scheme · 25 days holiday plus bank holidays · Salary sacrifice schemes, including pension, Cycle to Work and EV car scheme · Season ticket loan · Medicash health cash plan, including dental, glasses, physiotherapy and more · 24/7 virtual GP access, confidential counselling and advice on wellbeing, money, legal and personal matters · Free pizzas and soft drinks on every shift, plus free sourdough bread to cook at home · 50% staff discount when dining in any Franco Manca restaurant · Cashback, online discounts, discounted shopping vouchers, gym and fitness discounts, cinema tickets, family days out and exclusive hospitality perks · Annual social events, incentives and competitions · Up to £500 employee referral scheme, subject to terms and conditions · Development opportunities to support your growth and progression If this sounds like the kind of People Partner role where you could do your best work, we'd love to hear from you. Franco Manca is proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all our people. We welcome applications from everyone and recruit based on skills, experience, and potential. If you need any adjustments during the application or interview process, please let us know and we'll be happy to support you.

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  • Work From Home – Paid Research
    Work From Home – Paid Research
    3 days ago
    Part-time
    London

    Research Tribe is a completely free service that connects people like you with remote opportunities to take part in market research. You could become a mystery shopper, product tester or simply share your opinion through paid surveys, focus groups and more. We work with many leading market research companies and brands. They want to hear your thoughts and will reward you with a variety of incentives including cash, vouchers, products, gifts, experiences and prizes. • Mystery Shopping, • Product Testing, • Focus Groups, • Surveys & More There is never any obligation to take part as you choose the opportunities you're interested in and complete them at times convenient for you, so it's perfect for everyone (especially if you're looking for flexible entry level, part time, temporary, evening, weekend or seasonal work with an immediate start and no experience). It's not a suitable replacement for a job, however it's a great way to work from home and earn additional income. Getting started is easy, simply click 'Apply Now’ and register on our website so we can keep you updated with suitable opportunities by email – it takes under 60 seconds. ... Research Tribe members come from a variety of work backgrounds including admin, customer service, accounts, finance, retail, IT, recruitment, human resources (HR), social care, cleaning, driving, NHS and local council. Whether you’re a student, apprentice, graduate, trainee, administrator, accountant, payroll assistant, sales executive, personal assistant (PA), business analyst, account manager, business analyst, receptionist, school teacher, chef, waiter, office worker or night shift warehouse operative - you’ll be in great company!

    No experience
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  • Security Officer/Doormen
    Security Officer/Doormen
    3 days ago
    £33000 yearly
    Full-time
    London

    Are you ready to embark on an adventure where your dedication to security meets the epitome of hospitality? At Ham Yard Hotel, part of the renowned Firmdale Hotels group, we pride ourselves on delivering exceptional experiences. We are currently seeking a Security Officer to become a cornerstone of our team, ensuring the safety and well-being of our cherished guests and esteemed staff. We are thrilled to offer an exciting opportunity for a Security Officer/Doormen (Tuesday to Saturday 4 pm to 12 am ) to become a part of our esteemed team at the Ham Yard Hotel. In this pivotal role, you will be the first point of contact for our guests, setting the tone for their stay with your warm and engaging presence. Your role will involve ensuring each guest feels welcomed and valued from the moment they arrive. Responsibilities: • Conducting regular patrols throughout the hotel premises, remaining vigilant to identify and address any potential risks or concerns, ensuring a safe environment for all., • Providing recommendations and promoting our hotel facilities to enhance the guest experience, showcasing the exceptional amenities available., • Collaborating seamlessly with fellow team members to uphold our commitment to unparalleled service and guest satisfaction., • Embodying our values of integrity and excellence, consistently delivering exceptional customer service with a proactive and adaptable approach. What you Need: • A valid SIA License, demonstrating your commitment to maintaining high standards of security., • A solid knowledge of London, allowing you to navigate the city with ease and assist guests with local recommendations., • A flexible work ethic, capable of adapting to a 12-hour shift pattern (4 days on, 4 days off) with hours between 1pm and 1am., • Exceptional customer service skills, ensuring every interaction leaves a lasting impression of warmth and professionalism., • A collaborative spirit, ready to contribute to a cohesive team environment dedicated to excellence. What We Offer: • Competitive annual salary of £33,000 plus service charge., • Access to Wagestream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching., • Health cash plan (including contributions towards dental, optical, alternative and complementary therapies), • Discounted cinema tickets, gym membership, travel, retailers and restaurants, • Complimentary meals on shift, • Referral bonus scheme for recommending top talent, • Flexible scheduling without split shifts, • Dry cleaning service for work attire and discounted personal dry cleaning, • Enhanced holiday allowance based on length of service, • Season ticket loan for convenient commuting, • Ongoing training, professional development, and fully funded English lessons, • Regular social events, team activities, and fitness sessions, • Benefits like cycle to work scheme and annual long service awards, • One allocated paid day per year for volunteering work, • Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks, • And much more!! Why join Firmdale Hotels? Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design. We are delighted to have been recognised by the hospitality and travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades: • Proud winners of The Times Best Places to Work for both 2024 and 2025, • The Kings Award for Enterprise 2024 for outstanding contribution to International Trade, • Manager of the Year – Helle Jensen – Cateys 2024, • Food & Beverage Manager of the Year - Pedro Paulo - Hotel Cateys 2024, • Hotel Chef of the Year Finalist - Jamie Atkinson - Hotel Cateys 2024, • Haymarket Hotel & The Soho Hotel – One AA Rosette for Culinary Excellence and AA Breakfast Award 2025, • Covent Garden Hotel – One AA Rosette for Culinary Excellence 2025, • Dorset Square Hotel – AA Breakfast Award 2025, • Ham Yard Hotel, Covent Garden Hotel and Haymarket Hotel – Two Michelin Keys 2024, • Charlotte Street Hotel, The Soho Hotel, Knightsbridge Hotel and Number Sixteen Hotel – One Michelin Key 2024, • Ham Yard Hotel - two AA Rosettes for Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA Breakfast Award, • Dorset Square Hotel – One AA Rosette for Culinary Excellence, The Potting Shed, 2024, • Warren Street Hotel - Travel & Leisure 'IT List' best hotels in the world, • Whitby Hotel, Crosby Street and Warren Street - Michelin keys, • Number Sixteen - Best Boutique Hotels in London, The Times, 2024. You can see a full list of our awards and accolades here: If you're ready to embark on a rewarding journey with Firmdale Hotels and contribute to our legacy of excellence, apply now to join our vibrant team at Ham Yard Hotel! Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process. In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.

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  • Hotel Receptionist
    Hotel Receptionist
    3 days ago
    £12.71–£13 hourly
    Full-time
    Pimlico, London

    We are looking to recruit a Receptionist to join our Front Office Team. This is an opportunity for either an experienced receptionist or for someone with no previous experience, who has a genuine desire to work within the hospitality industry. However, service with a smile and personality is a must. You should possess excellent communication skills, with a good command of spoken English.The role will involve welcoming our guests to the hotel in a friendly and helpful manner, assisting with many and varied guest requirements from check-in to check-out, ensuring excellent guest service at all times. You must have a friendly and polite manner and you will be expected to care for all our customers in a helpful, professional and efficient way.Experience • Previous experience working within a reception environment preferred, but not essential, • Skills and Knowledge, • Strong Communication skills (verbal, listening, writing), good level of English essential, • Pro-active and reliable, • Able to work alone and within a team SPECIFIC DUTIES • Ensure bookings for bedrooms and restaurant are taken in a timely, accurate and professional manner, • Manage all guest queries in a professional and courteous manner, • Ensure all banking and cash handling procedures are followed, • Ensure guests are looked after when they enter the Hotel ensuring all registration documents are filled out., • Up-sell whenever possible to increase revenue, • Work with other departments on a regular basis to ensure guest satisfaction, • Be knowledgeable about all areas of the hotel, • Work environment kept clean, tidy and safe at all times in line with Health and Safety legislation. As a Receptionist, you will work shifts any 5 days out of 7.

    Immediate start!
    No experience
    Easy apply
  • Luggage Porter
    Luggage Porter
    4 days ago
    £13–£15 hourly
    Full-time
    London

    Are you ready to embark on an exciting journey with us at Charlotte Street Hotel? We're on the lookout for a dynamic and personable Luggage Porter to become an integral part of our esteemed team. At Firmdale Hotels, we pride ourselves on delivering unparalleled experiences to our guests. With a reputation for excellence in hospitality, we create vibrant and unique environments that leave a lasting impression. Joining us means becoming part of a close-knit community dedicated to providing exceptional service and fostering a welcoming atmosphere. As a Luggage Porter at Charlotte Street Hotel, you'll play a vital role in ensuring the seamless operation of our concierge desk and the overall guest experience. Working alongside our front office team, you'll embody the values of impeccable service, attention to detail, and genuine warmth. Responsibilities: • Assist guests with luggage handling, ensuring prompt and efficient service., • Collaborate closely with the concierge desk to fulfil guest requests and inquiries., • Maintain a welcoming and professional demeanour, providing assistance and guidance to guests as needed., • Uphold the highest standards of presentation and cleanliness in all guest areas., • Work collaboratively with colleagues to ensure a smooth and cohesive guest experience., • Demonstrate a proactive approach to problem-solving and guest satisfaction., • Embrace our culture of continuous improvement, contributing ideas and initiatives to enhance the guest experience. What you Need: • A genuine passion for hospitality and a dedication to delivering exceptional service., • A valid UK Driving License (manual required)., • Strong interpersonal skills and the ability to engage with guests in a friendly and professional manner., • Impeccable presentation and a warm, welcoming demeanour., • A keen eye for detail and a proactive approach to guest satisfaction., • The ability to thrive in a fast-paced, team-oriented environment., • Flexibility to work various shifts, including evenings and weekends., • Previous experience in a similar role is advantageous but not essential. What We Offer: • We offer a competitive salary plus service charge and benefits to be discussed at venue, • Access to Stream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching., • Health cash plan (including contributions towards dental, optical, alternative and complementary therapies), • Discounted cinema tickets, gym membership, travel, retailers and restaurants, • Complimentary meals on shift, • Referral bonus scheme for recommending top talent, • Flexible scheduling without split shifts, • Dry cleaning service for work attire and discounted personal dry cleaning, • Enhanced holiday allowance based on length of service, • Season ticket loan for convenient commuting, • Ongoing training, professional development, and fully funded English lessons, • Regular social events, team activities, and fitness sessions, • Benefits like cycle to work scheme and annual long service awards, • One allocated paid day per year for volunteering work, • Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks, • And much more!! About Us Located in the heart of Fitzrovia, known for its acclaimed restaurants, independent cafés and boutique shops, Charlotte Street Hotel is an intimate hotel with real character and personality. Owner Kit Kemp's fearless signature style fills every corner: bold colour, rich pattern and exceptional craft, all woven together as a heartfelt homage to the Bloomsbury Group, the celebrated circle of artists and writers who gathered just a few streets away. With Soho a minute's walk away and some of the city's most exciting theatres, bars and restaurants right on the doorstep, this is a hotel that inspires everyone who works within it. We look for people who bring curiosity and warmth, and who take genuine pride in creating something special for every guest. You'll be joining a team whose Awards and Accolades speak for themselves: • Sunday Times Best Places to Work 2024, 2025 & 2026, • One Michelin Key, 2024, 2025, • One AA Rosette for Culinary Excellence, Oscar Bar & Restaurant, 2026, • Best Afternoon Tea, Country & Townhouse, 2024 You can see a full list of our awards and accolades here: Firmdale Hotels was founded in London, in 1985 by husband and wife team, Tim and Kit Kemp. Today, Firmdale has grown to include hotels and private residences across London and New York as well restaurants, bars, spas, an online shop, interior design studio and Laundry facility. Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process. In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.

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  • Barista
    Barista
    4 days ago
    £12.71–£14.2 hourly
    Full-time
    London

    About Us: At ARRO Coffee, we bring the vibrant soul of Italy to the heart of Central London. Our three cafés are known for artisan coffee, freshly made Italian-inspired food, and a warm, welcoming atmosphere. Whether it’s a quick espresso or an office coffee delivery, we’re passionate about creating memorable experiences. Job Description: We are looking for a passionate and skilled Barista to join our team at ARRO Coffee. As a Barista, you will play a crucial role in delivering outstanding customer service and crafting high-quality coffee beverages. Your expertise and enthusiasm for coffee will contribute to creating memorable experiences for our customers. If you have a genuine love for coffee and enjoy working in a dynamic, customer-focused environment, we’d love to hear from you! Benefits: Competitive hourly wage: £12.71 - £14.20 per hour. Complimentary meal during full shifts. Generous employee discounts. Referral programme with potential to earn up to £250. Company pension. 28 days of holiday. Eligibility for the Store Bonus Scheme. Opportunities for career advancement and professional development. A dynamic, supportive, and fun work environment. Other Details: Experience: Required. Languages: English required. Employment: Full-time Schedule: Working days are Monday to Sunday, with shifts scheduled to ensure coverage throughout the week. Key Responsibilities: Customer Service: Greet customers warmly, take accurate orders, and provide friendly and attentive service. Handle cash transactions and operate the POS system to process payments accurately. Address customer enquiries, concerns, and feedback with professionalism and empathy. Coffee Preparation: Prepare and serve a variety of coffee and espresso-based drinks following ARRO’s recipes and quality standards. Use coffee equipment effectively to ensure consistency and excellence in every cup. Food Service: Serve food items such as pastries, sandwiches, and salads, ensuring presentation and quality. Maintain a high standard of hygiene and food safety during the handling and preparation of food items. Cleanliness & Organisation: Maintain cleanliness and organisation in the café, including cleaning equipment, cups, cutlery, trays, and sanitising work surfaces. Restock supplies as needed to ensure smooth operations. Team Collaboration: Work collaboratively with team members to ensure efficient café operations and a positive work environment. Requirements: Previous experience as a Barista or in a similar customer service role. Strong knowledge of coffee preparation techniques and espresso equipment. Excellent communication and interpersonal skills. Positive and proactive attitude, with the ability to work in a fast-paced environment. Strong attention to detail and commitment to maintaining high standards of quality and cleanliness. Flexibility to work varied hours, including early mornings, evenings, weekends, and holidays. Join Us: If you’re excited about delivering exceptional coffee and creating memorable experiences for our customers, apply now to become a part of the ARRO Coffee team. We look forward to welcoming you!

    Immediate start!
    Easy apply
  • Front Office Supervisor
    Front Office Supervisor
    4 days ago
    £17–£19 hourly
    Full-time
    London

    Join our vibrant team at Firmdale Hotels, where hospitality meets excellence. We are thrilled to offer an exciting opportunity for a Front Office Supervisor to become a pivotal part of our esteemed Dorset Square Hotel. As a Front Office Supervisor, you'll spearhead our front office operations, ensuring every guest experience is nothing short of exceptional. Your confidence and engaging communication style will set the tone for our team, inspiring them to deliver service that exceeds expectations. Responsibilities: • Lead by example, fostering a culture of teamwork and collaboration within the front office team., • Oversee daily operations at the reception desk, ensuring seamless check-ins, check-outs, and guest inquiries., • Provide guidance and support to reception team members, nurturing their skills and enhancing their performance., • Uphold our commitment to customer satisfaction, anticipating guest needs and resolving any issues with warmth and professionalism., • Maintain meticulous attention to detail, ensuring accuracy in all administrative tasks and financial transactions., • Exemplify impeccable presentation, embodying the essence of Firmdale Hotels with your warmth and professionalism., • Cultivate a passion for detail throughout the team, driving excellence in every aspect of guest service., • Infuse your enthusiasm into every interaction, creating memorable experiences that keep guests returning time and again. What you Need: • A genuine passion for hospitality and a dedication to delivering outstanding service., • Experience using Opera system, • Previous supervisory experience, with a proven ability to lead and motivate a team., • A customer-focused mind-set, with a commitment to exceeding guest expectations., • Impeccable presentation and a welcoming demeanour that reflects our commitment to excellence., • A keen eye for detail and the ability to maintain high standards in a fast-paced environment., • Enthusiasm and energy that inspires those around you, creating a positive and dynamic atmosphere within the team. What We Offer: • Competitive hourly rate of £17.00 to £19.00, inclusive of service charge, • Health cash plan (including contributions towards dental, optical, alternative and complementary therapies), • Complimentary meals on shift, • Flexible scheduling without split shifts, • Paid overtime for working Bank Holidays, • Enhanced holiday allowance based on length of service, • Ongoing training, professional development, and fully funded English lessons, • Refer a friend bonus and earn over £500, • Access to Stream, our financial wellbeing app - access your earnings before pay day, automate your savings and be supported with financial coaching, • Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks, • Discounted cinema tickets, gym membership, travel, retailers and restaurants, • Dry cleaning service for uniform and discounted personal items, • Regular social events, team activities, and fitness sessions, • One paid volunteering day, every year, • Annual long service awards with rewards at key milestones, • Season ticket loan for convenient commuting, • Cycle to work scheme, • And much more!... About Us Our very first opening, and the hotel where Tim and Kit Kemp's vision for Firmdale Hotels began, Dorset Square Hotel occupies a handsome Regency building overlooking the garden square that was once the site of Thomas Lord's original cricket ground. Set in the charming, residential heart of Marylebone, it's surrounded by some of the capital's finest independent shops, cafés, restaurants and historic buildings. At its heart is The Potting Shed, our much-loved bar and restaurant, which brings its own warmth and character to this already special address. There's a real sense of history and heritage to this place, and a warmth that comes from being where it all started. To work at Dorset Square is to be part of that story, and to help write the next chapter through the care and dedication you bring to every guest experience. You'll be joining an award-winning team: • Sunday Times Best Places to Work 2024, 2025 & 2026, • One AA Rosette for Culinary Excellence, The Potting Shed, 2024, • Readers' Choice Awards, Condé Nast Traveller, 2025 You can see a full list of our awards and accolades here: https://www.firmdalehotels.com/b/awards-accolades/ Firmdale Hotels was founded in London, in 1985 by husband and wife team, Tim and Kit Kemp. Today, Firmdale has grown to include hotels and private residences across London and New York as well restaurants, bars, spas, an online shop, interior design studio and Laundry facility. Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process. In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.

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  • Finance and Operations Officer (Remote)
    Finance and Operations Officer (Remote)
    8 days ago
    £36486.3–£44201.23 yearly
    Full-time
    London

    Post: Finance and Operations Officer Location: The position is remote but with options for regular co-working with colleagues and for in-person team gatherings roughly every 8 weeks. Salary: £36,486.30-£44,201.23 Contract: Full-time; 37.5-hours per week (opportunities for flexible working considered). About the role The European Leadership Network (ELN) is an independent, non-partisan organisation working to provide practical, real-world solutions to political and security challenges and build better security for wider Europe. Effective financial and operational management is central to ensuring that we can deliver this work sustainably and meet our responsibilities as a charity and grant-funded organisation. The Finance & Operations Officer plays a key role in supporting the effective day-to-day financial and operational management of the ELN. Working closely with the Head of HR & Operations, Senior Management Team and our external accountants, the post holder will help maintain an accurate and up-to-date picture of the organisation’s finances, including managing and monitoring organisational and project budgets, cashflow, expenditure, payments and financial information held within Xero. The role requires strong financial and organisational skills, with particular experience of working with budgets and grant-funded activity. The successful candidate will be confident working with financial information, able to manage multiple priorities and deadlines, and proactive in identifying discrepancies, emerging pressures or areas requiring attention. They will also provide support across the ELN’s wider operations and governance, helping to ensure that our systems and processes are efficient, accurate and appropriate for a small and internationally focused charity. Key Responsibilities: *Finance, Budgets & Grants* · Maintain accurate and up-to-date financial records in Xero, including processing and monitoring invoices, bills, payments and expenditure, and ensuring transactions are appropriately recorded and allocated. · Develop and maintain organisational, project and grant budgets, working with colleagues to build realistic budgets for funding applications and new projects. · Monitor actual expenditure against budgets throughout the year, identifying variances, potential overspends or underspends and emerging financial pressures, and raising these with the Head of HR & Operations and Senior Management Team as appropriate. · Maintain and regularly update the organisation’s cash flow forecast, incorporating anticipated grant income, expenditure, payroll, and other liabilities, and provide timely information on the ELN’s cash position. · Work closely with Programme Leads/Heads to help them understand and manage their project budgets and provide accurate financial information to support programme planning and delivery. · Support the financial management of ELN’s grants, including maintaining records of restricted and unrestricted funding, grant income, expenditure, payment schedules and financial reporting requirements. · Prepare financial information and reports for funders, including taking responsibility for financial reporting on grants where appropriate. · Work closely with the ELN’s external accountants, providing accurate and timely information for management accounts, year-end accounts, payroll and other financial requirements. · Coordinate monthly payroll information and staff expenses and ensure payments and associated records are processed accurately and on time. · Support the annual budgeting and forecasting process and preparation of financial information for SMT and the Board. Maintain appropriate financial records, documentation and audit trails and support the annual audit/accounts process. · Support the organisation in maintaining appropriate charity financial controls and good practice, including the appropriate management and recording of restricted funds. · Lead on the ELN’s annual charity audit, coordinating the process with our external auditors and accountants, preparing and providing required financial information and documentation, responding to queries, and ensuring the audit is completed accurately and within agreed timescales. *Operations, Governance & Administration* · Support the Head of HR & Operations with the effective day-to-day running of the organisation and the development and maintenance of appropriate operational systems and processes. · Coordinate relationships with relevant external suppliers and service providers, including accountants, insurers, office/co-working providers and other professional advisers. · Maintain accurate organisational records and support compliance with relevant charity, company and governance requirements. · Support the administration of organisational contracts, insurance policies, banking arrangements and other operational services. · Assist with information required for Companies House, the Charity Commission and other regulatory or governance processes. · Contribute to the continuous improvement of ELN’s financial and operational processes, identifying opportunities to make systems more efficient, accurate and robust. · Undertake other reasonable finance and operational responsibilities appropriate to the role. Applicant requirements: *Essential:* · Strong practical experience of financial administration, bookkeeping or finance coordination, with a good understanding of accounting and financial management principles. · Proficient user of Xero accounting software (or equivalent), with practical experience of maintaining financial records, processing bills and invoices, reconciling information and producing financial reports. · Experience creating, maintaining and monitoring budgets, including tracking actual expenditure against budget and identifying and explaining variances. · Experience managing or monitoring multiple projects or grant budgets simultaneously. · Experience preparing or contributing to budgets for funding applications and providing financial information for funder reporting. · Experience in monitoring organisational cashflow and producing or maintaining cashflow forecasts. · Confidence working with financial data and spreadsheets, particularly Excel, and the ability to present financial information clearly to colleagues who do not have a finance background. · Experience working effectively with external accountants or other finance professionals. · Excellent numerical accuracy and attention to detail, with the ability to identify discrepancies and investigate and resolve them. · Strong organisational skills and the ability to manage competing deadlines independently in a small and fast-moving organisation. · Ability to recognise emerging financial or operational risks and proactively bring them to the attention of senior colleagues. · Strong interpersonal and communication skills and the confidence to work with colleagues at all levels of an organisation. *Desirable:* · Previous experience working in a charity, NGO or other grant-funded organisation, with a practical understanding of the financial requirements associated with restricted and unrestricted funding. · A relevant bookkeeping/accounting qualification or part-qualification, or demonstrable equivalent professional experience. · Experience supporting payroll and/or year-end accounts and audit processes. · Experience of charity accounting and financial reporting requirements. · Experience working with institutional, government, foundation or international grants. · Experience supporting organisational forecasting and annual budgeting. · Experience of charity governance and regulatory requirements, including the Charity Commission and Companies House. · Experience working in an international environment.

    Immediate start!
    No experience
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  • Reservations Agent
    Reservations Agent
    4 days ago
    £15.5–£17 hourly
    Full-time
    London

    Join our dynamic team at Firmdale Hotels and embark on a journey with us at the prestigious Charlotte Street Hotel. We're seeking a vibrant Reservations Agent to elevate our guest experience to new heights. If you're a confident communicator with a passion for impeccable service, this role is tailor-made for you. At Firmdale Hotels, we pride ourselves on delivering exceptional service, and as a Reservations Agent, you'll play a pivotal role in upholding our reputation. Working alongside our esteemed front office team, you'll be the first point of contact for guests, ensuring every interaction is infused with warmth and professionalism. Responsibilities: • Be the face of our hotel by providing personalised service to guests, exceeding their expectations at every touchpoint., • Master all aspects of our hotel rooms and facilities, enabling you to confidently advise guests and external agents on rates and packages., • Thrive in a collaborative environment, contributing your energy and expertise to our cohesive team., • Demonstrate meticulous attention to detail in managing reservations, ensuring accuracy and efficiency., • Engage with guests and colleagues with clarity and warmth, creating a welcoming atmosphere for all. What you Need: • Previous experience as in reservation required, • A keen willingness to collaborate and support your colleagues., • Dedication to delivering exceptional service with a smile., • Reflect our commitment to excellence through your professional appearance., • A meticulous approach to your work, ensuring nothing slips through the cracks., • Experience using Opera system, • Bring your passion for hospitality to work every day, energising those around you. What We Offer: • Hourly rate of £15.50 - £17.00 per hour inclusive of service charge., • Access to Wagestream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching., • Health cash plan (including contributions towards dental, optical, alternative and complementary therapies), • Discounted cinema tickets, gym membership, travel, retailers and restaurants, • Complimentary meals on shift, • Referral bonus scheme for recommending top talent, • Flexible scheduling without split shifts, • Dry cleaning service for work attire and discounted personal dry cleaning, • Enhanced holiday allowance based on length of service, • Season ticket loan for convenient commuting, • Ongoing training, professional development, and fully funded English lessons, • Regular social events, team activities, and fitness sessions, • Benefits like cycle to work scheme and annual long service awards, • One allocated paid day per year for volunteering work, • Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks, • And much more!! Why join Firmdale Hotels? Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design. We are delighted to have been recognised by the hospitality and travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades: • Proud winners of The Times Best Places to Work for both 2024 and 2025, • The Kings Award for Enterprise 2024 for outstanding contribution to International Trade, • Manager of the Year – Helle Jensen – Cateys 2024, • Food & Beverage Manager of the Year - Pedro Paulo - Hotel Cateys 2024, • Hotel Chef of the Year Finalist - Jamie Atkinson - Hotel Cateys 2024, • Haymarket Hotel & The Soho Hotel – One AA Rosette for Culinary Excellence and AA Breakfast Award 2025, • Covent Garden Hotel – One AA Rosette for Culinary Excellence 2025, • Dorset Square Hotel – AA Breakfast Award 2025, • Ham Yard Hotel, Covent Garden Hotel and Haymarket Hotel – Two Michelin Keys 2024, • Charlotte Street Hotel, The Soho Hotel, Knightsbridge Hotel and Number Sixteen Hotel – One Michelin Key 2024, • Ham Yard Hotel - two AA Rosettes for Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA Breakfast Award, • Dorset Square Hotel – One AA Rosette for Culinary Excellence, The Potting Shed, 2024, • Warren Street Hotel - Travel & Leisure 'IT List' best hotels in the world, • Whitby Hotel, Crosby Street and Warren Street - Michelin keys, • Number Sixteen - Best Boutique Hotels in London, The Times, 2024. You can see a full list of our awards and accolades here: If you are ready to embark on an exciting journey with Firmdale Hotels and contribute to our tradition of excellence in hospitality, we'd love to hear from you! Apply now to join our passionate team and be part of something extraordinary. Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process. *In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.

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  • Bar Supervisor
    Bar Supervisor
    10 days ago
    £36000 yearly
    Full-time
    London

    MNM is a speakeasy cocktail bar hidden in a barber shop in Bank. Having grown substantially over the past 2 years we are looking to recruit staff ready for the continuation of growth into 2026 The bar is an upmarket, 60 seater intimate space that caters to the local workers through the week and is booked privately most Fridays and Saturdays. The Role We are looking for an experienced, responsible and commercially minded Supervisor to take ownership of the day-to-day operation of our intimate cocktail bar in Bank. This is not a back-office management position. It is a highly hands-on role, with the majority of each service spent on the floor: welcoming guests, managing the customer experience, driving sales and supporting smooth service. You will work alongside one other member of staff, so you must be comfortable leading by example and getting involved in every aspect of the operation. Cocktails account for approximately 90% of our sales, making a strong cocktail background essential. You should have excellent product knowledge, confidence discussing drinks with customers and the ability to deliver consistently high standards during both public service and private events. The successful candidate will be trusted with significant autonomy and will play an important part in the future growth of the business. We are actively exploring new locations, creating strong opportunities for progression, increased responsibility and performance-related bonuses. Key Responsibilities • Lead the bar during public service and private-hire events., • Spend the majority of service on the floor, engaging with guests and creating a welcoming, memorable experience., • Proactively drive sales through recommendations, upselling and strong product knowledge., • Prepare and serve cocktails to a consistently high standard when required., • Supervise, motivate and work closely with one additional team member., • Take responsibility for opening and closing the venue., • Maintain excellent standards of cleanliness, organisation and presentation., • Monitor stock levels, minimise waste and support stock ordering and control., • Ensure all cash-handling, till and end-of-day procedures are completed accurately., • Manage customer queries and resolve any service issues professionally., • Support the delivery of private events, including preparing the venue and coordinating service., • Ensure licensing, health and safety, food hygiene and responsible service requirements are followed., • Provide feedback and ideas to improve sales, service and the overall customer experience., • Act as a trusted and responsible keyholder for the business. Trading Pattern • Tuesday to Thursday: Open to the public., • Friday and Saturday: Predominantly private-hire events. Working hours will be arranged around the bar’s public opening times, private bookings and operational requirements. About YouYou will ideally have: • Strong experience in a quality, premium hospitality venue or similar environment., • Grasp of cocktail knowledge and practical bartending ability., • A genuine interest in customer service and building relationships with guests., • A confident, engaging and sales-focused approach on the floor., • The maturity and reliability to operate with limited supervision., • Strong organisational skills and close attention to detail., • The ability to remain calm, professional and decisive during busy services., • A responsible nature, taking ownership of the venue’s consistent approach to a quality hospitality product. What We Offer • A high level of autonomy and the opportunity to make the role your own., • A key position within a small, growing hospitality business., • Direct involvement in shaping the customer experience and commercial performance of the venue., • Strong potential for promotion as we secure and open additional locations., • Opportunities for increased responsibility across future venues., • A negotiable performance-related bonus structure., • Competitive salary, dependent on experience. What Success Looks Like Success in this position means taking genuine ownership of the venue, delivering warm and knowledgeable floor service, maintaining excellent cocktail standards and consistently finding opportunities to increase sales. You will be someone the business can rely on to run the bar responsibly, solve problems independently and help build the next stage of MNM’s growth.

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  • Projectionist
    Projectionist
    4 days ago
    Full-time
    London

    Join the Prestigious Team at Firmdale Hotels as a Projectionist Firmdale Hotels is seeking a skilled and enthusiastic Projectionist to join our renowned team, contributing to the success of a wide range of exclusive events held in our luxurious screening rooms. As a Projectionist, you will play a key role in ensuring the seamless execution of events, working closely with our Events Technical Manager. Your responsibilities will include overseeing the technical aspects of various events, from planning through to operation, while delivering unparalleled service that consistently exceeds our guests' expectations. Responsibilities: • Provide a warm and professional welcome to guests, ensuring their technical needs are met with precision and care., • Operate and manage Digital Cinema Technology and HD formats, ensuring flawless delivery., • Offer expert advice and practical solutions to guests, ensuring the smooth operation of all technical elements., • Respond promptly and effectively to any guest requests or technical challenges that arise., • Collaborate closely with the Events Manager and events team to deliver exceptional experiences. What you Need: • Previous experience as a Projectionist or Technical Engineer in the entertainment or hospitality industry., • Strong working knowledge of Digital Cinema Technology, HD formats, and post-production workflows., • Proficiency in A/V technologies, including video presentations, microphones, and audio systems., • IT skills, including proficiency with both PC and Mac platforms, Windows Office applications, and various media formats and networks., • A warm, personable demeanour with a proactive, 'can-do' attitude., • Exceptional attention to detail and a commitment to maintaining the highest standards., • The ability to remain calm, patient, and solution-oriented under pressure., • A resilient and driven mind-set, focused on achieving excellence from the first attempt. What We Offer: • Competitive salary plus service charge to be discussed at venue, • Access to Wagestream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching., • Health cash plan (including contributions towards dental, optical, alternative and complementary therapies), • Discounted cinema ickets, gym membership, travel, retailers and restaurants, • Referral bonus scheme for recommending top talent, • Dry cleaning service for work attire and discounted personal dry cleaning, • Enhanced holiday allowance based on length of service, • Season ticket loan for convenient commuting, • Ongoing training, professional development, and fully funded English lessons, • Regular social events, team activities, and fitness sessions, • Benefits like cycle to work scheme and annual long service awards, • One allocated paid day per year for volunteering work, • Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks, • And much more!! Why join Firmdale Hotels? Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design. We are delighted to have been recognised by the hospitality and travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades: • Proud winners of The Times Best Places to Work for both 2024 and 2025, • The Kings Award for Enterprise 2024 for outstanding contribution to International Trade, • Manager of the Year – Helle Jensen – Cateys 2024, • Food & Beverage Manager of the Year - Pedro Paulo - Hotel Cateys 2024, • Hotel Chef of the Year Finalist - Jamie Atkinson - Hotel Cateys 2024, • Haymarket Hotel & The Soho Hotel – One AA Rosette for Culinary Excellence and AA Breakfast Award 2025, • Covent Garden Hotel – One AA Rosette for Culinary Excellence 2025, • Dorset Square Hotel – AA Breakfast Award 2025, • Ham Yard Hotel, Covent Garden Hotel and Haymarket Hotel – Two Michelin Keys 2024, • Charlotte Street Hotel, The Soho Hotel, Knightsbridge Hotel and Number Sixteen Hotel – One Michelin Key 2024, • Ham Yard Hotel - two AA Rosettes for Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA Breakfast Award, • Dorset Square Hotel – One AA Rosette for Culinary Excellence, The Potting Shed, 2024, • Warren Street Hotel - Travel & Leisure 'IT List' best hotels in the world, • Whitby Hotel, Crosby Street and Warren Street - Michelin keys, • Number Sixteen - Best Boutique Hotels in London, The Times, 2024. You can see a full list of our awards and accolades here: If you are ready to embark on an exciting journey with Firmdale Hotels and contribute to our tradition of excellence in hospitality, we'd love to hear from you! Apply now to join our passionate team and be part of something extraordinary. Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process. In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.

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  • Mobile Food Sales Representative
    Mobile Food Sales Representative
    16 days ago
    £12.71 hourly
    Part-time
    London

    Mobile Food Sales Representative | Company Van | No Weekends | Weekly Bonus £12.71 per hour | Company Van & Fuel Provided | Monday–Friday | Full Training Looking for a role where you can get out of the office, meet new people every day and earn extra through your own performance? Food Junkee is looking for confident, energetic people to join our growing team as Mobile Food Sales Representatives. This isn’t parcel delivery or multi-drop driving. It’s a rewarding customer-facing role where you’ll build relationships with local businesses, serve fantastic Afro-Caribbean food and grow your own sales route. You’ll be provided with a fully stocked company van, fuel, full training and ongoing support, giving you everything you need to succeed. Why You’ll Love Working Here ✔ Weekly performance bonus – the more you sell, the more you earn ✔ Company van and fuel provided ✔ Monday to Friday only ✔ No evenings, weekends or bank holidays ✔ Full training provided – no food industry experience required ✔ Work independently while meeting new people every day ✔ Build your own customer base and develop lasting customer relationships ✔ Join one of London’s leading mobile Afro-Caribbean workplace catering services What You’ll Do Starting at 7:00am or 8:00am (depending on your route), you’ll load your company van with freshly prepared hot meals, cold food and drinks before heading out to your designated area. Your day will include: • Serving regular customers with excellent food and friendly service., • Visiting local businesses and introducing them to Food Junkee., • Building lasting relationships with customers to increase repeat business., • Growing your sales route and maximising daily sales opportunities., • Managing stock levels throughout the day., • Processing cash and card payments accurately., • Keeping your van and serving area clean, organised and well-stocked., • Completing end-of-day cash reconciliation and debriefing with your manager. No two days are the same, and your success is rewarded. What We’re Looking For We’re looking for people with confidence, personality and a positive attitude. You’ll ideally have: • A full UK driving licence (please enquire regarding licence eligibility requirements)., • Previous experience in sales, retail, hospitality or customer service., • Confidence approaching new people and building relationships., • Excellent communication skills., • A self-motivated, reliable and professional attitude., • Good numerical skills., • Experience using a card machine is helpful but not essential.

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  • Hotel Receptionist
    Hotel Receptionist
    29 days ago
    £28100 yearly
    Full-time
    London

    Opening in Autumn 2026, Hyde & Seek will join Marriott’s Tribute portfolio, bringing a new kind of boutique energy to Hyde Park. Eclectic by nature and charmingly irreverent, Hyde & Seek blends Victorian refinement with Bayswater’s bohemian spirit, a local oasis for those who love creativity, character, and connection. We’re building a team of curious, confident individuals who love to delight, dare, and discover. People with personality, passion, and pride in what they do. If you thrive in spaces that celebrate individuality and enjoy creating memorable guest moments, this is your invitation to be part of something extraordinary. Are you up for the challenge? It’s an exciting time to join us as a receptionist. Key Responsibilities: • Deliver a warm, seamless, and memorable arrival and departure experience, always putting people first and creating a genuine sense of welcome at Hyde and Seek Hotel., • Manage check-in and check-out processes with precision and efficiency, ensuring accuracy and exceptional attention to detail., • Anticipate guest needs and respond to requests, queries, and feedback with professionalism, warmth, and care., • Provide personalised service by recognising returning guests, preferences, and special occasions., • Maintain a polished and inviting Front of House environment, ensuring every detail reflects the hotel’s unique character and energy., • Coordinate closely with Housekeeping, Maintenance, and Food & Beverage teams to deliver a seamless and elevated guest experience., • Handle guest feedback and service recovery with confidence, turning every interaction into a positive and lasting impression., • Promote room categories, hotel experiences, and services in a natural and engaging way to enhance guest satisfaction and revenue., • Ensure accuracy in billing, payments, and cash handling procedures, maintaining trust and operational excellence., • Support the wider Front Office team during busy periods, contributing to a collaborative and guest-focused environment., • Contribute ideas to enhance the guest journey, bringing creativity and personality to the Front of House., • Represent Hyde and Seek Hotel with pride, embracing its connection to the local community and its distinctive spirit. About You: • Minimum 1 year experience in a Receptionist role, ideally within hotel environment., • A natural host with a genuine passion for hospitality and a strong commitment to putting people first, both guests and colleagues., • Strong attention to detail, ensuring every aspect of the guest experience is delivered with care and precision., • Confident in handling guest feedback and resolving challenges with professionalism and empathy., • Well-organised, able to multitask effectively while maintaining high standards., • Commercially aware, with the ability to enhance the guest journey through thoughtful recommendations., • Professional, polished, and committed to excellence in presentation and service., • A true ambassador for Hyde and Seek Hotel, bringing energy, creativity, and pride to every interaction. Some of the benefits you can enjoy as a permanent member of staff include: • Competitive salary, • Discounts on hotel rooms and food and beverage worldwide, • Learning and development opportunities, • Recommend a friend bonus, • Wage stream financial wellbeing program, • Recognition programs, • Wellbeing programs, • Free meals whilst on duty, • Employee assistance programme, • 28 days paid holiday per year (inclusive of bank holidays), • Team building events, • Monthly Employee Appreciation Lunch, • Paid birthday off and so much more! If you haven’t been contacted regarding your application within 2 weeks, please assume your application has been unsuccessful. Please note: In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process. The Immersive Hospitality Management is an equal opportunity employer. We are committed to promoting equal opportunities in employment. You and any job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation (Protected Characteristics in line with the Equality act 2010).

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  • Store Manager Expert Perfumery
    Store Manager Expert Perfumery
    1 month ago
    £40000–£45000 yearly
    Full-time
    Carnaby, London

    About the Maison Our client is an independent French luxury fragrance Maison renowned for its contemporary approach to fine perfumery, combining exceptional craftsmanship, creative freedom and uncompromising quality. Working alongside internationally acclaimed perfumers, the Maison creates distinctive fragrances using carefully sourced raw materials, celebrating authenticity, innovation and sustainable luxury. With ambitious international expansion plans, the brand is looking for an inspiring Fragrance Boutique Manager to lead its London boutique and deliver an exceptional retail experience. Key Responsibilities Commercial Leadership • Lead the commercial performance of the boutique by driving sales, profitability and sustainable business growth., • Monitor and analyse key performance indicators, including sales performance, conversion rate, average transaction value, units per transaction and operational efficiency., • Develop and implement action plans to maximise commercial opportunities and continuously improve boutique performance., • Plan and execute local initiatives, including product launches, exclusive client events and community partnerships., • Prepare regular business reports and provide strategic recommendations to the Retail Manager and Head Office. Team Leadership & Development • Recruit, onboard and develop a high-performing team that embodies the Maison's values and luxury service standards., • Set clear objectives, conduct performance reviews and provide regular coaching to support individual development., • Foster a collaborative, inclusive and motivating working environment focused on excellence and continuous improvement., • Manage staffing, scheduling and workforce planning in line with business needs and UK employment legislation., • Identify future talent and contribute to succession planning within the retail network. Client Experience & Clienteling • Ensure every client receives an exceptional luxury experience aligned with the Maison's identity and service philosophy., • Drive clienteling initiatives by developing long-term relationships, encouraging personalised follow-ups and expanding the client database., • Inspire the team to deliver expert fragrance consultations, engaging storytelling and memorable client experiences., • Build loyalty among local and international clientele while continuously elevating service standards. Boutique Operations • Oversee all aspects of boutique operations, ensuring impeccable presentation, visual merchandising and operational excellence., • Manage inventory, stock accuracy, replenishment, deliveries and loss prevention procedures., • Ensure full compliance with company procedures relating to cash handling, health & safety, security and data protection., • Maintain efficient back-of-house organisation and ensure the boutique operates to the highest luxury retail standards., • Act as the primary point of contact for landlords, suppliers and local business partners. Candidate Profile • Minimum of three years' management experience within luxury retail, fragrance, beauty, premium hospitality or another high-end customer-focused environment., • Proven experience leading commercial performance and successfully developing high-performing teams., • Previous experience with boutique openings, retail projects or market launches would be a strong advantage., • Strong entrepreneurial mindset with excellent organisational and leadership skills., • Ability to work autonomously while collaborating effectively with an international Head Office., • Genuine passion for niche perfumery, craftsmanship and luxury retail., • Exceptional communication, leadership and coaching abilities., • Fluent English is essential; additional languages are highly desirable., • Flexibility to work weekends, late trading hours and peak retail periods., • Must have the legal right to work in the United Kingdom. What We Offer • Competitive salary based on experience., • Performance-related bonus scheme., • Comprehensive training in fragrance expertise, product knowledge and luxury client experience., • Ongoing coaching, leadership development and career progression opportunities., • Employee discount and product allowance., • The opportunity to play a key role in the international growth of a contemporary French luxury fragrance Maison. Why Join the Maison? Joining the Maison means becoming part of an entrepreneurial and people-focused company where excellence, creativity and innovation are at the heart of everything we do. You will play a pivotal role in the success of the London boutique while working closely with the Retail Manager and the Paris Head Office to support the Maison's continued international expansion. Location This position is based in London, welcoming both local and international clients within a premium retail environment. A strong understanding of London's luxury fragrance, beauty or niche retail market will be considered a significant advantage.

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  • Office manager/business associate
    Office manager/business associate
    1 month ago
    £30000–£37000 yearly
    Full-time
    London

    Full job description ABOUT ACURABLE Acurable is a fast-growing, venture-backed MedTech startup based in London. We design accurate, user-friendly wearable medical devices that enable patients to be diagnosed and monitored at home. Our goal is to improve health outcomes, reduce pressure on healthcare systems, and transform lives. Our flagship product, AcuPebble SA100, became the first medical device in the world to receive CE marking for the automated diagnosis of obstructive sleep apnoea at home and has also received FDA clearance for home sleep apnoea testing. It is now being used across healthcare systems in the UK, Europe, and the United States, and has been recommended for use in the NHS by NICE (National Institute for Health and Care Excellence). AcuPebble is the result of over 15 years of research led by our founder, Professor Esther Rodriguez-Villegas, at Imperial College London. The technology has been recognised as a breakthrough in respiratory medicine and has won several prestigious awards, including an XPrize, IET Innovation Award, WA4STEAM Award, and Med-Tech Innovation Award. Our work has been featured in global media, including BBC News, Bloomberg TV, Fox News, and TechCrunch. We recently featured on The Sunday Times Tech 100 list, and AcuPebble SA100 was selected for the NHS Innovation Accelerator as one of the top innovations to scale across the NHS. We are continuing to expand the reach of our technology to support the diagnosis and management of other serious chronic conditions such as COPD, asthma, and epilepsy. Acurable has a small but ambitious team with a clear mission. We are looking for exceptional people who share our vision and are ready to help us shape the future of healthcare. ROLE OVERVIEW We are looking for an exceptional Office Manager to join our growing London team. The successful candidate will provide administrative support across different functions, and will play a crucial role in continuing to develop our company culture by making the Acurable office a welcoming place to work and visit. WHAT YOU WILL DO • Develop and implement new administrative processes and systems to improve the efficiency of recurrent tasks., • Maintain company policies, documentation, and compliance calendars., • Manage people processes: onboarding/offboarding, HR records, recruitment support., • Provide administrative support to all departments, including publishing job openings and setting up interviews, on-boarding new employees and organising team events, booking travel and arranging couriers, both domestic and international., • Support the operations department with storage of equipment, fulfilment of customer orders and triage of inbound customer enquiries and requests., • Maintain the condition of the office and project manage the search for and move to new office premises as the company grows., • Liaise with suppliers, landlords, and service providers to keep the office running smoothly., • Handle light finance/admin tasks (e.g. expenses, invoices, petty cash) to keep operations tidy., • Help with logistics and organisation for company events and team culture initiatives., • Be the “go-to person” for all the little (and not so little) things that keep the company running. WHAT YOU SHOULD BRING TO ACURABLE • Ability to work well under pressure and multi-task effectively., • Good sense of initiative and creative approach towards problem solving., • Strong attention to detail and ability to make sure all tasks are seen through to completion., • Relentlessly reliable, with strong organisational and communication skills., • A “no task too big, no task too small” mindset - equally happy preparing audit documentation or arranging a team dinner., • High emotional intelligence - you read the room, know when to listen, and help keep the team connected., • The kind of person who naturally becomes the “go-to” because people trust your judgment, discretion, and warmth., • Eager to learn quickly across compliance, HR, and operations., • Strong computer skills (Word, Excel, Powerpoint)., • Comfortable using different tools and systems (HR platforms, Confluence/Jira, spreadsheets, documentation tools)., • Experienced in a startup or small company environment, or keen to adapt quickly. WHY YOU SHOULD APPLY • We provide a fun and entrepreneurial work environment within an exciting high-growth business, where you will use your skills to make a real difference to the lives of millions of people., • You will be joining an experienced and extremely talented team, who will help you grow professionally by providing valuable mentoring and development opportunities., • We offer a competitive remuneration package, flexible hours, generous holiday allowance, regular social events and many other perks we continue adding as the company grows., • We put time and care into finding passionate, committed people, who look out for each other and are prepared to go the extra mile to help Acurable achieve our mission. If that sounds like something you’d like to be a part of, we can’t wait to hear from you. HOW WE WORK This is a hybrid role based in our London office, with flexibility around hours. For the right candidate, we would consider a 4 day working week. What matters most is being present and engaged - great work happens through real conversations, not just screen time. We’re a small, fast-moving team where everyone works with everyone. We believe every individual brings value beyond their title, and the best ideas come from listening, not volume. If you’re evidence-driven, humble, and up for pitching in across the team when needed, you’ll fit right in. This isn’t the right role for someone who wants a narrow remit. We’re looking for someone who enjoys variety, takes ownership, and helps us scale with care, accuracy, and responsibility to the mission and the people behind it. Please apply with your CV and cover letter setting out why you think you would be perfect for this role. Pay: £30,000.00-£35,000.00 per year Benefits: • Casual dress, • Company pension, • Discounted or free food, • Sick pay Work Location: In person

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