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About Us: Join the vibrant team at Student Castle & Capitol Students, an esteemed player in the Purpose-Built Student Accommodation sector. Our unwavering aim is to create a warm and welcoming "home away from home" experience for all our student residents. We are seeking a dedicated professional to fill the position of Property Manager for our Southampton Property. Key Duties & Responsibilities 1. Office Administration -Manage the administration, housekeeping, maintenance, and security teams. This includes setting out their tasks and responsibilities and preparing working rotas as necessary. -Maintain a close relationship with other Student Castle/ Capitol Students sites management teams, suppliers, and business partners. -Develop, review and update office documents as necessary. -Manage staff holidays and sickness logs. -Manage timesheets and ensure correct hours are submitted to payroll. -Respond to student requests and queries on generic site email address. -Oversee financial administration procedures such as invoices, banking reconciliations, expenses and petty cash. -Ensure that student’s rent is paid on time and follow the credit control procedures for any rent arrears. -Ensure that spending and revenue meets budgetary targets. -Hold regular team meetings to ensure staff are updated on any changes to company policies and procedures. -Manage any nomination agreements that are in place. 1. Customer Care and Pastoral Support -Provide front desk, telephone and written support to customers and stakeholders in line with Student Castle company policy. -Provide support, signposting and advice to customers to assist them in dealing with student life e.g. mental health, financial advice, learning support, university life -Take disciplinary action against students who breach their Licence Agreement and Acceptable Behaviour Policy -Organise social events with student input. -Monitor social media and regularly update all social media streams. -Hold regular meetings with a target group of students to gain feedback and highlight possible areas of improvement or change. 1. Business Development -Arrange and perform sales viewings for prospective customers. -Promote the business at university open days. -Utilise online materials and social media to promote the Capitol Students and Student Castle brand. -Develop and implement new marketing strategies. -Build and maintain close relationships with universities and other educational establishments. 1. Facilities Management Support -Log and inform facilities team of maintenance issues. -Manage and utilise property maintenance software in order to ensure compliance across all servicing and Health and Safety aspects. -Liaise with contractors for maintenance issues unable to be dealt with in house. -Advise students of works to be carried out and access to rooms being required. -Ensure servicing and maintenance records are kept up to date. -Manage service contracts to ensure all plant equipment, safety equipment, fire safety systems are maintained according to statutory requirements. -Work with FM team to explore new options for maintenance and service partners. 1. Other Duties -Assist with ad hoc requests as necessary for business needs, especially at peak times such as student move in and move out weekends. -Perform and document regular inspections of student flats. -Manage summer deep clean and maintenance programme of works. -Recruit new staff members to all departments as necessary. -Organise any on site training needed for staff as well as keeping training records up to date and ensure staff complete training within the set timelines. Experience & Skills: • A degree level qualification in a related field is desirable, • PBSA/ University Accommodation Sector/ hospitality/ BTR Experience, • Strong communicator and relationship builder, • Able to work in a fast-paced and often reactive environment, • Work effectively as an individual and as a team player, • Be extremely organized with the ability to multi-task, • Meticulous attention to detail Why Join Our Team: At Student Castle, we believe in fostering a work environment where our team not only excels professionally but thrives personally. When you become part of our dynamic family, you'll enjoy a comprehensive benefits package designed to enhance your well-being and celebrate life's milestones. Here's a glimpse of what we offer: · 33 Days of Annual Leave including Bank Holidays: Because work-life balance matters. · Discretionary Bonus Scheme: Recognizing and rewarding your hard work. · Health and Wellbeing Initiatives: Your health matters to us. · Virtual GP Access: Easy and convenient healthcare at your fingertips. · Health Cash Plan: Taking care of your health expenses. · Company Paid Sick Leave: We support you during challenging times. · Enhanced Maternity/Paternity Pay: Welcoming the newest members of your family. · Maternity Wardrobe Support: Looking and feeling great during pregnancy. · A Gift at the Birth of Your Baby: Because new beginnings deserve a celebration. · Entire Day Off for Your Child’s First Day at School: Cherishing important moments. · Me Day: Take a break, you've earned it. · Access to Deals & Discounts: Enjoy exclusive perks. · Career Celebration Awards: Recognizing your achievements along the way. ….. and more! More details and eligibility criteria will be shared with the successful candidate! • Note: Due to high volume of applications, only shortlisted candidates will be contacted. We appreciate your understanding.

Notabene is building infrastructure that’s transforming how money moves in the digital economy. We’re evolving beyond our compliance foundations to enable the next generation of digital financial services between regulated institutions with unprecedented efficiency. With nearly 50 employees across 14 countries and having recently closed our Series B round last November with support from leading investors including Y Combinator, DRW, F-Prime, Jump Capital, Castle Island, and Green Visor Capital, we’re looking for people like you to help shape the future rails of the crypto industry. The impact you will have: At Notabene, the success of our customers drives everything that we do and our Customer Success team is at the heart of that. As a member of the Customer Success team , you will have a key role in helping to shape the Customer Success strategy while also owning and driving the growth of accounts in your book of business. You will become a trusted advisor to our customers and use data-led insights to help your customer base get the most out of Notabene’s products and services. As a core component of your role, you will also own the post sales commercial journey, being responsible for renewal and upsell of customers within your Book of Business. This is an exciting opportunity to join a critical function that will support our growth and expansion. Within a year you are successful if… You’ve directly contributed to increasing the net retention of your Book of Business You can confidently demonstrate knowledge of both our product and also the wider industry Our customers trust and rely on you to help them achieve their goals You are able to manage commercial discussions, identify and proactively mitigate risk and have been able to renewal and grow your book of business. What you will be doing: Owning the post-sales customer journey, including onboarding, adoption, renewal and upsell Establish, develop and maintain long-term relationships with stakeholders within assigned accounts and proactively identify and report on key customer health metrics Delivering expertise, education, and guidance to customers as they roll out their Travel Rule Compliance program Drive customer upsells by identifying, qualifying, and raising upgrade opportunities with the customer. Proactively monitoring and managing customer health metrics, including usage, engagement, and risk signals Driving improvements in customer health by identifying gaps in adoption and executing clear action plans Contributing to strategic decision making by sharing ideas and feedback on trends including competitor insights, customer needs, sales, product and marketing information and acting as the voice of the customer internally Maintain accurate customer records and notes in our CRM / CS tools (e.g., HubSpot, ChurnZero) There may be expectations to participate in On Call duty outside of office hours What you bring: 3-5 years working experience in Customer Success or Account Management in a the Cryptocurrency / FinTech / RegTech SaaS space or a complex technical market with experience managing your book of business Experience managing the full customer lifecycle including onboarding, adoption, retention and upsell Experience managing a range of clients from SMBs to Enterprise Experience contributing to the creation of Customer success processes and resources Exposure to compliance-driven or regulated environments High emotional intelligence and some who is motivated by learning and problem solving You are confident in creating and managing relationships with stakeholders at all levels and you are able to successfully communicate with a range of individuals. Thrive on working autonomously with an entrepreneurial mindset. Embody proactivity and are happy rolling up your sleeves and getting stuck in Experience in Crypto, Fintech or Regtech Experience working with API-based or technical products