Trabajos castle en NorwichCrear alertas

Notabene is building infrastructure that’s transforming how money moves in the digital economy. We’re evolving beyond our compliance foundations to enable the next generation of digital financial services between regulated institutions with unprecedented efficiency. With nearly 50 employees across 14 countries and having recently closed our Series B round last November with support from leading investors including Y Combinator, DRW, F-Prime, Jump Capital, Castle Island, and Green Visor Capital, we’re looking for people like you to help shape the future rails of the crypto industry. The impact you will have: At Notabene, the success of our customers drives everything that we do and our Customer Success team is at the heart of that. As a member of the Customer Success team , you will have a key role in helping to shape the Customer Success strategy while also owning and driving the growth of accounts in your book of business. You will become a trusted advisor to our customers and use data-led insights to help your customer base get the most out of Notabene’s products and services. As a core component of your role, you will also own the post sales commercial journey, being responsible for renewal and upsell of customers within your Book of Business. This is an exciting opportunity to join a critical function that will support our growth and expansion. Within a year you are successful if… You’ve directly contributed to increasing the net retention of your Book of Business You can confidently demonstrate knowledge of both our product and also the wider industry Our customers trust and rely on you to help them achieve their goals You are able to manage commercial discussions, identify and proactively mitigate risk and have been able to renewal and grow your book of business. What you will be doing: Owning the post-sales customer journey, including onboarding, adoption, renewal and upsell Establish, develop and maintain long-term relationships with stakeholders within assigned accounts and proactively identify and report on key customer health metrics Delivering expertise, education, and guidance to customers as they roll out their Travel Rule Compliance program Drive customer upsells by identifying, qualifying, and raising upgrade opportunities with the customer. Proactively monitoring and managing customer health metrics, including usage, engagement, and risk signals Driving improvements in customer health by identifying gaps in adoption and executing clear action plans Contributing to strategic decision making by sharing ideas and feedback on trends including competitor insights, customer needs, sales, product and marketing information and acting as the voice of the customer internally Maintain accurate customer records and notes in our CRM / CS tools (e.g., HubSpot, ChurnZero) There may be expectations to participate in On Call duty outside of office hours What you bring: 3-5 years working experience in Customer Success or Account Management in a the Cryptocurrency / FinTech / RegTech SaaS space or a complex technical market with experience managing your book of business Experience managing the full customer lifecycle including onboarding, adoption, retention and upsell Experience managing a range of clients from SMBs to Enterprise Experience contributing to the creation of Customer success processes and resources Exposure to compliance-driven or regulated environments High emotional intelligence and some who is motivated by learning and problem solving You are confident in creating and managing relationships with stakeholders at all levels and you are able to successfully communicate with a range of individuals. Thrive on working autonomously with an entrepreneurial mindset. Embody proactivity and are happy rolling up your sleeves and getting stuck in Experience in Crypto, Fintech or Regtech Experience working with API-based or technical products

NWM/707 We are currently building a pool of bank staff and would love to hear from you! If you’re available to work ad hoc hours and cover shifts as and when needed, this could be a great opportunity for you. This is an opportunity to be part of a team committed to supporting mental health and helping others in a meaningful way. • 8:00AM – 4:00PM, • 3:30PM – 11:00PM, • £12.85 per hour for the first and last hour (22:30PM – 23:00PM and 07:00AM – 08:30AM), • £15.42 per hour for 8 hours of unsocial hours (23:00PM – 07:00AM) Burgh Castle - NR31 A short term residential recovery programme for people experiencing complex and enduring challenges to their mental health. Providing immediate, community-based crisis support 24 hours a day, 7 days a week in a supportive environment. The houses aim to provide a safe, supportive, and collaborative alternative to acute mental health hospital admission for people with issues that may affect their mental health. Individual Interview Dates will be confirmed for interviews. We may close the advert early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. Candidates to submit a CV and covering letter, please upload your CV and covering letter via the Apply for this job. If you need to contact us please contact the HR Department on 01603 364913. We welcome applications from people from all ethnicities, genders, sexual orientations, socio-economic classes, religions and disabilities. We also value and actively encourage applications from those with lived experience of mental health, recognising that your personal journey can bring unique insight and empathy that helps others feel heard, supported, and valued. At Norfolk and Waveney Mind, we are committed to fostering a diverse and inclusive environment where everyone passionate about mental health feels respected, valued, and supported. Norfolk and Waveney Mind is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. Employment is subject to a satisfactory DBS check as well as other safeguarding checks. #J-18808-Ljbffr

Norfolk and Waveney Mind is seeking bank staff to join our team in providing critical support for mental health at Burgh Castle. This flexible role involves covering shifts as needed, making it ideal for those looking to work ad hoc hours. We offer competitive pay rates, including £12.85 per hour during select hours and £15.42 per hour for night shifts. Candidates will need to submit a CV and covering letter for application. Join us to make a meaningful impact in the lives of others. #J-18808-Ljbffr