Remote Technical Support Engineer (Security Systems)
4 days ago
Bury
Fire & Security Role: Are you a Security Systems Remote Technical Support Engineer? Paying up to £30k What can you expect as an employee: • Competitive salary with structured shifts, • 4 on / 4 off shift pattern (2 days, 2 nights – 6am–6pm / 6pm–6am), • Full-time, 100% office-based role in Belfast, • Company committed to supporting flexible working requests from day one, • Opportunities to develop technical expertise The ideal candidate would have: • Minimum 3 years' experience across multiple disciplines (Intruder, CCTV, Access Control, Fire), • Strong customer focus and excellent telephone manner, • Team player with strong interpersonal and communication skills, • Ability to prioritise and manage workloads effectively, • General fire systems knowledge with Network/IP-based product experience Qualifications: • Knowledge of UDL software across Galaxy, ATS, Intruder Panels (desirable), • Experience with Cash4Windows (desirable), • Exposure to enterprise-level networked CCTV systems (e.g., Cathexis) (desirable), • Remote programming experience for enterprise-level access control systems (desirable) About the role: • Provide technical support and troubleshooting to both engineers and end users across fire and security systems, • Use remote diagnostic tools and telephone support to resolve issues, reducing the need for field engineer callouts, • Prioritise workload to ensure contractual deadlines are met, • Handle customer calls with professionalism, meeting internal service standards, • Work closely with customer service and scheduling teams, • Deliver accurate, timely information to engineers and customers Don’t miss out on this exciting opportunity to join the team and make a difference in the fire and security industry. Apply today and take the next step in your career!