Croydon
We're looking for a TechOps Lead to take ownership of technical operations within a fast-growing, technology-driven organisation transforming real-world infrastructure through smart, connected systems. This is a player-manager role, ideal for someone who enjoys balancing leadership with hands‑on technical work. You'll lead a small team while remaining deeply involved in infrastructure, diagnostics, and continuous improvement across a distributed technology estate. As TechOps Lead, you'll own the technical operations function end-to-end. You'll set standards for how issues are identified and resolved, act as the escalation point for complex problems, and ensure the reliability and performance of a multi-site infrastructure. You'll work closely with operational and project stakeholders, acting as the technical authority across systems that combine hardware, networking, and backend platforms. • Lead, mentor, and line manage a team of TechOps engineers, • Set clear expectations, run 1:1s, and drive performance standards, • Define and document workflows, escalation paths, and SOPs, • Own and optimise the service desk/ticketing pipeline, • Report on performance metrics, trends, and improvements, • Own monitoring and alerting systems to proactively identify issues, • Manage lifecycle of IoT and edge devices across multiple sites, • Drive preventative maintenance strategies, • Lead root‑cause analysis and post‑incident reviews, • Maintain accurate asset inventory and ensure compliance standards, • Manage site network infrastructure (routers, VPNs, DNS, DHCP, etc.), • Standardise configurations and maintain documentation, • Troubleshoot end‑to‑end system workflows across hardware and software, • Act as escalation point for complex technical issues, • Recommend and implement infrastructure improvements, • Lead technical delivery of new site deployments, • Oversee network design, hardware setup, and system configuration, • Support remote commissioning and technical validation before go-live, • 6+ years in IT support, infrastructure, or technical operations, • Proven experience managing or leading a technical team, • Experience working with distributed systems or multi‑site environments, • Exposure to IoT, CCTV, ANPR, or similar infrastructure is advantageous, • Strong networking knowledge (IP, VLANs, VPNs, DNS, DHCP, firewalls), • Experience with routers, switches, and firewall #J-18808-Ljbffr