Community brands jobs in Guildford

Want to be part of the UK’s No.1 voted Nail Salon? About Us: Take your career to the next level with Townhouse, a visionary creation founded by Juanita Huber-Millet with a singular goal of elevating the nail salon experience. We have poured heart and soul into perfecting every detail of our brand. At Townhouse, we celebrate flawless treatments, carefully curated from start to finish. This dedication is more than just a display, it is our promise to deliver an exceptional experience for both, our clients and our amazing team members. We are all about creating a unique, personalised journey for each one of you. About the Role: - Step into the spotlight as a Townhouse Nail Artist, where glamour meets professionalism. - As a brand ambassador, you will infuse passion into every treatment, ensuring an exceptional experience for our clients. - Tailor your schedule with our flexible options (Full Time, Part Time, Weekdays, or Weekends) to suit your lifestyle. - Prove your expertise as a Nail Technician, Manicurist, or Nail Artist, bringing your skills to Townhouse. - Demonstrate your commitment to excellence by upholding the highest standards of cleanliness, ensuring our salon is a haven of luxury and perfection. - Play a vital role in the team by assisting in salon upkeep and stock replenishment, contributing to the seamless flow of our exceptional services. - Your exceptional communication style, coupled with outstanding customer service skills, is key to creating memorable experiences for our clients. Join us at Townhouse, where your journey as a Nail Artist is not just a role—it's an opportunity to shine, to create, and to make every client feel extraordinary. Your talent and passion are the cornerstones of our exceptional nail salon experience! NVQ level 2 or similar is required. Role Responsibilities: - Deliver high-quality nail services to clients, including manicures, pedicures, and nail enhancements. - Thoroughly clean and sterilise all tools and equipment before and after each use. - Keep the work station tidy and well-organised at all times. - Stay informed about current nail trends and techniques. - Educate clients on proper nail care practices and recommend suitable products. - Ensure customer satisfaction by providing exceptional service Qualifications: - Demonstrate previous experience as a Nail Technician or in a similar role. - Possess a valid certification as a Nail Technician. - Have knowledge of nail products, techniques, and current trends. - Exhibit strong attention to detail and excellent manual dexterity. - Capable of maintaining a clean and hygienic work environment. - Possess excellent communication and customer service abilities. - Work effectively within a team environment. Employee Benefits at Townhouse: - Private healthcare and wellness support – Benefit from the nail industry’s first private healthcare package including free telephone / video GP appointments and treatment in private hospitals if there is a long wait on the NHS. - Shopping discounts - a range of discounts on some of the largest brands to save you money every day. - Birthday Pamper Party: During your birthday month, bring a friend for a free signature manicure/pedicure and a glass of bubbles! - Social Budget - Every month your manager gets a budget to spend pampering you and your team. Expect treats, lunch at work or a night out – to be agreed with your manager! - Holiday on us: An extra day paid holiday on your annual allowance for every whole year you have been with Townhouse - up to 5 extra days! - Employee Discount: 75% discount on treatments - Interest free advance - To cover you for any emergencies and to avoid interest costs, we will provide up to a £50 advance for every day you have worked for us in a month. - Refer a Friend: Earn up to £550 for every successful hire you introduce to Townhouse.

Fixed Term Contract - 6 Months ARE YOU A CUSTOMER SERVICE SUPER STAR … THIS COULD BE THE OPPERTUNITY YOU HAVE BEEN WAITING FOR!!! Are you passionate about delivering exceptional customer service? Are you a problem-solver who enjoys assisting and engaging with people? If so, we're looking for individuals like you to join our team on a 6 month contract. Salary: £26,000, OTE £30,000 dependent on skills and experience Hours: Monday to Friday - 8:30am to 6pm or 8am to 5:30 pm and a Saturday rota (currently 1 in 4) covering 9am to 1pm. As a Contact Centre Advisor, you'll be at the forefront of ensuring our customers receive outstanding assistance and have a positive experience with our brand. What will you be doing? • First point of contact for volume inbound customer calls, you will be directing our customers to the relevant department or converting them into bookings and appointments. • Maximise our service sales by upselling the work identified within service appointments. • To support Sales teams across the group with customer enquiries and leads regarding vehicles BMW, MINI and Motorrad products. • Creating outstanding customer confidence by always ensuring a professional performance and exceptional commitment to customer care. • Accurately record vehicle information, refer to service histories and effectively follow-up and prospect customers to secure repeat and business. What We're Looking For: • Excellent written and verbal skills • Strong communication skills with a friendly and professional demeanour • Ability to multitask and navigate through various software systems efficiently • Customer-centric mindset with a passion for helping others • Excellent problem-solving abilities and attention to detail • A proactive approach to identifying and pursuing sales opportunities • Previous experience in a customer service or contact centre role is preferred but not mandatory We're excited to welcome individuals who are eager to make a difference and leave their mark in the world of luxury automotive sales. We are extremely passionate about progression and development so previous automotive experience isn't necessary, you might come from a retail or general customer service back ground, but have the drive succeed within a fast paced and supportive team.