We are seeking a dedicated Complaints Handler, who will efficiently resolve customer issues within our Legal Compliance Department. This role is ideal for a detail-oriented individual, proficient in ...
As Complaints Manager, you will be a point of escalation for complex & high-value complaints where the business has exposure to monetary loss to come to a prompt resolution & mitigate any monetary ...
Complaints Handler Company: AXA Retail Location: BoltonContract Type: Full time, 37.5 hours per week. Your working hours will be Monday to Friday 9am to 5pm, totalling 35 hours per week. No weekends ...
🌟 Join Our Dynamic Team at Davies! 🌟 Are you ready to embark on an exciting journey where people come first? At Davies, we believe that our success is a collective achievement. Here's why you ...
Investigate complaints thoroughly and document findings * Discuss outcome of investigation with the complainant by telephone * Where required, write to the complainant to explain your findings, using ...
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Raising quotes, sales orders, NCRs, invoice queries, and complaints, completing these within management SLAs. * Setting up Producers. * Using problem-solving skills to resolve queries, including ...
Your initial responsibility will be to review the current customer service and complaints management journey, recommend and implement changes, collaborate with IT to set up systems, implement a ...
Handle next stage referrals for escalations from Case Handlers dealing with potential complaints promptly, working with the Client Services Manager on formal complaints * Influence and be accountable ...
Effectively manage all Regional complaints, ensuring compliance to New Homes Quality Code at all times * Facilitate all complaint responses ensuring all information is provided by the Regional team
Active involvement in Customer Concerns/Complaints/Queries, driving root cause identification, corrective actions and preventative actions.* Use problem solving techniques to investigate external and ...
Managing the day to day running of the Logistics teamManage team KPI's, reporting data & reports to senior Managers Supporting and leading team with complex orders, customer complaints and supply ...
Align with inter-departments to ensure all complaints, * queries and requests are closed within SLA's & KPI's. * Resolve customer queries and complaints effectively and efficiently * Maintain a ...
Manage low level complaints with assistance from Team Leader and Manager. Technical With appropriate guidance and supervision the Handler will have competencies in the following - * Technical ...
A leading blue chip company is seeking a dedicated Customer Service Agent to excel within their Complaints department, offering a rewarding salary of £30,000 per annum starting ASAP. Embrace a ...
Resolving customer complaints and issues in a timely and satisfactory manner * Logging customer interactions and maintaining accurate records * Coordinating with other teams and departments to ...
Aid the Complaints Officer in addressing Complaints by following formal complaints processes. * Accurately record requests and information received via email and phone. * Conduct data processing ...
Investigate, analyse and resolve customer satisfaction complaints and service issues from assigned accounts and keep leadership teams updated with any risk associated with reduced opportunity/loss
... complaints process. • Operating in accordance with ISO 9001:2015 • Monthly reporting completed on-time. • Active customer complaints and response times. • Effective QMS system.SKILLS • ...
Be the first point of contact for Customer complaints within the department. * Organise and prioritise work effectively to achieve targets in a timely and efficient manner. * Responsible for the day ...
As well as providing an excellent customer service you will also discuss upgrades with customers and try to resolve complaints. Start Date: May 2024 and June 2024 Salary : £12 per hour plus a sales ...
Document customer complaints and ensure timely resolution. * Undertake any reasonable tasks or duties assigned by management Requirements: * Proven experience in a similar customer-facing role
Support the Customer Service team with complaints; particularly complaints involving the FOS * Proactively handle a portfolio of motor claims consisting of mainly high value bodily injury with a ...
Active involvement in customer concerns/complaints/queries, driving root cause identification, corrective actions and preventative actions * Use problem solving techniques to investigate external and ...